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Jetstar

Jetstar Questions & Answers

Domestic, International
1.5 from 2,993 reviews

34 questions from our users

Jenn

Jennasked

Jetstar

Booked my husband for a flight from Melbourne to Adelaide because he had to be to early morning meeting. Every time (5+) we have flown this airline they have been delayed so we hoped that would not happen today for his meeting. It did and now he is arrived 2 hours late and late for meeting...this airline is absolutely unreliable and the cost savings (though they nickle and some you for everything and it adds up) is not worth it....proven to us again why we do not fly with Jetstar

No answers
bianca

biancaasked

Jetstar

Why on earth can’t you help your customers and if they’re late for just 1 minute for Check-in why can’t you just help!!!! I had a family emergency and on top of that you charge me MORE money to get on a flight the next day! You hide behind your terms and conditions. That amount of money can make our break a person Jetstar. As a company you have no ethical boundaries. Air NZ NEVER would have done that!!!!!

No answers
Neetu

Neetuasked

Jetstar

Why the staffs are so bad and unfriendly! There should be some basic manners even if they have to shift/adjust our hand baggages, they should ask us first and take our permission to shift and not behave like a cheap staff! Learn to be humble with senior citizens no matter whatever race they belongs to... wheelchair with a staff should do their job properly and not make passenger who accompany to push the wheelchair and these staff simply boycott

I see many bad reviews and I am not surprised at all!! I would never recommend to anyone nor would I fly this airline in future! qantas has a long ways to learn too!! Sad

No answers
Ian

Ianasked

Domestic

Are you all undisciplined arrogant excuses for humans that make up the team or is it just a small number intimidating those that actually deserve jobs. So police for example stop collecting revenue to make a point, teachers give 3 months notice so it can be done orderly, train and boat teams used to stop collecting fares and checking tickets - shall I go on.... You dont have to be smart to be thugs and thats what they call people who go along with holding innocent people to ransom so you can advantage yourself. So my question is, is that how you want the public to see you everytime you walk around in a Jetstar uniform? If not get rid or the people that would subscribe to these standover tactics. Just think - stopping your money grab exercises with luggage, poor quality food etc would have scant a financial message to you employer and you would have actually had the public supporting you. Not now, you left children crying, holidays these people have scrapped together for age ruined, people in wheelchairs for hours that couldnt even hold their heads straight, frightened and exhausted elderly purely wanting to seed their loved ones again - unfortunately in some cases for the last time, people with weddings, funerals to go to. Are you proud and dont blame Jetstar - you did this - and people hate you for it.

No answers
ken wilson

ken wilsonasked

Jetstar

do i get refund or rare with delay of 48 hour

1 answer
Embarrassing
Embarrassing

Sorry I cannot help but you should

Sara

Saraasked

Jetstar

Did you purposely design your website so that any customer who wants to apply for a refund refund for a cancelled flight will be stuck in a loop (ask virtual assistant-complete form-ask virtual assistant) and not been able to complete application?

No answers
Kelly B.

Kelly B.asked

Domestic

How can you justify charging 60 dollars at the gate for a few kilos of hand luggage? It makes your customers feel held to ransom and I know I will never fly with you again.

1 answer
Gay
Gay

Same here I watched them make all passengers on two flights out of Hobart evening of 12 Sept 2019. I was charged $60 for my handbag. They would have made thousands that night by the number of people having to pay. First and last time with them for me. Certainly live up to their bad reputation.

Janet C.

Janet C.asked

Jetstar

We have 3 of us flying to Cairns from Brisbane. Can we take one large case with 3 times our individual allowance weight?

No answers
Carmel P

Carmel Pasked

Domestic

Instead of my Cabin Baggage and Handbag, may I take a Flower Arrangement on board
Measuring 30inches (h) and 15inches (w)

1 answer
Yogagirl
Yogagirl

In my experience they struggle to get passengers to their destination in a timely manner. I expect floral arrangements will wilt waiting more than six hours in a humid airport to board.

Donessia M.

Donessia M.asked

Jetstar

Why am I being charged more to change my flight? Why do Jetstar charge people more to change a flight than the cost of the original ticket. Where do you get a fare deal with airlines? very tired of being ripped off by airlines, what is the answer? anyone know how to solve this problem

No answers
Nigel G.

Nigel G.asked

Jetstar

Can I take an unopened bottle of wine as hand luggage on domestic flight

1 answer
mark
mark

yes

possume

possumeasked

Jetstar

My question is why was so many jetstar flights delayed and cancelled today at sunshine coast airport? I suffer with ptsd and severe anxiety. I was due to fly out at 10:25 am . 11:45 am I recieved a text to tell me my flight was cancelled. They offered to bus me to brisbane and get a flight at 9 pm tonight. After breaking down knowing I could not get another specialist appointment till march and having no way of getting home that is 2 hrs drive from the airport I was left sobbing and distressed in the car park. Jetstar needs to be shut down

2 answers
sammy.choi.94
sammy.choi.94

There were many flights delayed and cancelled yesterday 2/2/19. Was told by the X-ray security personnel that it happened every single day. For that I shall give it a slogan, "Jetstar, always delay and cancel because we know you like our $8 airport voucher"

mark
mark

The sunshine coast airport is on the Jetstar don't give a care list, as soon as there is any delay or aircraft breakdown on the East coast principle city route they grab the sunny coast planes. People going on holiday mean nothing to poorstar

Maritonie

Maritonieasked

Jetstar

What are the requirements do i need to bring, when i am travelling with my child ?
But not the same surname...

No answers
Bill WU

Bill WUasked

Jetstar

Terrible service ever. Lack of training staff, rude service. Delay with no text or email notification.

1 answer
Garry
Garry

Yes Bill, they are terrible, but they don't care.

RichardDG

RichardDGasked

Jetstar

Check-In and Departure times - anyone been refused Check-In when at Counter more than the required hour before the Posted Departure Time ?

2 answers
HelenR
HelenR

No I haven't but it doesn't surprise me!

RichardDG
RichardDG

No help there Helen really. Terminal Departures Board listed a Delayed Departure Time and Check-In Counter OPEN but I was refused on no longer valid Scheduled Time

Lisa

Lisaasked

Jetstar

Has anyone else been fumigated whilst inflight, returning from overseas we were told to cover our nose and mouth as they may be some irritation from the spray the flight attendants were about to spray within the cabins. When asked what for they ignored all questions and complaints. This was not our first time oversea and it has never happened before.

No answers
Mari

Mariasked

Jetstar

Can i bring dry shampoo in my carryon luggage?

No answers
Pixie

Pixieasked

Jetstar

What or how to redeem a jetstar card from supermarket. As im unable to do anything with it? Thankyou lilly

1 answer
Shinigami
Shinigami

When you get to the final page for payment there is a voucher section you will need to click on. The problem being you can't split the payment. Example is what happened to me a couple of weeks ago... ie. you want to pay $151 for luggage and you have $150 in vouchers. You can't use $150 in vouchers and pay the $1. You have you pay completely with vouchers. Buying the actual ticket you can split the amounts.

JRD

JRDasked

Jetstar

Hi has anyone flown jetstar ... Sydney to Ho Chi Minh lately? I spose I’ve been a lucky customer many flights over seas as well as domestic with minimal issues... So just wondering as I’m booked to fly in May... fingernail crossed.
Ta JD

4 answers
Belch
Belch

We just had our Jetstar flight cancelled less than 24hrs before the flight. Apparently this is a regular occurrence. If I was you I would book another airline now to save the hassle later

Bob C
Bob C

What day in May....I'm flying direct to Saigon on 18th....here's hoping! !

JRD
JRD

We have flown over on the 13Th May. No issues was a good flight.

Joy Stephens

Joy Stephensasked

Jetstar

Does anyone know of a phone number in Australia that you can contact Jetstar on?

5 answers
Henry D Nguyen
Henry D Nguyen

Try www.dontflyjetstar.com.au . Contact numbers are listed there.

Kaz Dawes
Kaz Dawes

1300 652 587

A1 Rogers
A1 Rogers

Dont bother! They avoid questions like a plaque.
Their CEO wont even have the courtesy to write back to us over being bumped twice in the same week, making us late to arrange my fathers funeral.

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