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Rip off and horrible customer service
Rip off would not recommend this air line. I paid and bought extra 15kgs for my flight when I went to check in I was told to go to the gate. When I went to the gate they told me that my bag was 9kgs which is 2kgs over approved limit. (note: I still had 15kgs that I pre purchased) the women at the gate was rude and didn’t listen tome cut me off and said I had to pay $65 for the 2kgs. This was a 6am flight. horrible customer service and this is how they make money by ripping people off. DO NOT recommend and will not be ever using jet star.
Lack of compassion corona virus cancellations
Booked a flight through flight center for 9 to Sydney return to Melb for a 15 day cruise,
After spending 3 hours on the phone,was finally told by a consultant,we don't give refunds or credits and we would have to use the flight which is 1 week away,where do people go when there is a world wide pandemic? The I don't seem to care consultant could not tell me,we got credits or refunds from,the cruise line, motel, car parking,
And even the travel insurer, why are jet star the most incompassionate company that
I have ever dealt with?Well next time I wont have a problem giving virgin the $1700 +that
We can kiss goodbye for using Jetstar
Ground staff threatened to call the feds when I wanted confirmation about if my daughter would sit near me on a new flight when they canceled our original trip, the ground staff were rude not helpful and couldn’t confirm anything. Will never fly them again
Why I will never travel with Jetstar again
SYD-BRIS JQ814 10MAR20
I will never fly Jetstar again! I will also tell all my friends & every opportunity on SM to let everyone know
what a POOR excuse for an Airline that Jetstar really is!
It started with check-in and Boarding. We had used our home scales to ensure our carry-on Bag was <7Kgs.
We were 1Kg over. We were pulled up and extorted of $65 by the gate attendant. The attendant was so busy extorting the money from us that she forgot to scan our boarding pass. We were then accosted on the aircraft by the boarding
staff saying that we shouldn't be there and asking to re-check our boarding pass and drivers licence.
Other passengers had similar experiences and another passenger was asked to leave the aircraft after boarding; ...when she refused a fracas ensued. The aircraft left the gate an hour later than it should have due to the Fracas caused by the concentration on extortion of more revenue by the gate staff instead of doing their job of enplaning passengers professionally and courteously.
Would never fly again what a ripoff of an airline they are and above all they really went to town to recruit fools
Had 20kg allowance
I went to gate with 10kg bag
Laptop alone weighs 3.5kg
Made me pay extra $65 even though I am allowed 20kg and only had 10kg on me
It was obvious that they had a slow week and this was a quick way to make extra $$
Shameful act and would rather pay double the fair to fly with another airline who can treat you with respect not just some low lives at the gates trying some terrible ways to raise revenue. This is one airline I won’t feel sorry for when they collapse
- Verified customer
Paid for travel insurance and never received insurance certificate. Beware and check for this!
I selected, and paid for Travel Insurance, during the flight booking process.
Prior to leaving in my flight, I requested of Jetstar a copy of the insurance certificate. I was redirected to their insurance provider being AIG. AIG advised me that the insurance had been canceled, although I had paid for it. Jetstar were still hanging onto the insurance money and had not forwarded it to AIG claiming it was a system error.
Please check your flight details carefully to ensure that you have received an insurance certificate when you have booked travel insurance.
Cheap flights but ridiculous carry-on charges
Booked cheap flights from Sydney to Gold coast and travelled to Gold Coast with no issues. On the way back they had an angry, overweight baggage weighing lady who pulled us out of the line with our 3yr old in my arms to weigh our bags. We were 5kgs over between our 3 bags due to them weighing my handbag also (it is 7kg each including handbags and laptops - no other airlines weigh handbags!). Considering we paid for 3 seats and my toddler weighs 13kgs, surely we could get some leeway on the baggage - nope. The lady just kept repeating the same t...hing like a robot and made us pay $65 for the extra 5kgs. We have flown Jetstar many times and never had an issue with baggage. After this experience we won't be flying with them again. My suggestion is to pay the extra money for Qantas and Virgin for better service and legroom, Jetstar squish you in like sardines and have subpar service.
- Verified customer
Always a smooth flight
I have always flown with Jetstar and have never had any issues, other than flight delayed due to weather. The service is basic but you can't complain when you can get flights for $39. Staff are always friendly. Top of the line for a budget service.
Staff can’t care less - even for the operational aspects. Lady at gate completely stuffed up an orderly queue by encouraging people to push in by creating a second queue for passengers at the back of first queue. Created chaos at the gate and plane left 20mins late all because some incompetent person didn’t understand how queues work.
Excessive charges to change booking
In April 2019 I paid $178 for a Hobart/Brisbane return flight departing May 2020. Because of illness, I attempted to change flight dates online this week. The fare difference shown was an extra $104. However when I entered the changed dates as if it was a new booking, the total fare was just $198 - a fare difference of only $20. Shame on JetStar. I am very disappointed that this company takes advantage of loyal customers.
Flights are delayed / cancelled
The staff on the service desks were a little "abrasive" when dealing with customers who's flights had being cancelled. Was disappointed, as they are dealing with people including the elderly and with children who now have to change plans. A little bit of empathy would go a long way.
Jet Star kidding yourself
Stitched up again by Jetstar. How can you cancel a 3:25pm flight at 4am when almost all other flights that day are running. If you’re going to cancel a flight at least give the real reason and give Options for same day flights not next day flights.
I had my flight cancelled at 1 am in the morning, and no morning flights available as an alternative. I missed an important event because of this. Excuse used was weather conditions, but weather conditions at the place of destination were not a problem according to the weather bureau. I have lost not only airfares, but accommodation as well. Just disgusted by this action which has caused emotional stress to myself and family members. There is no-one in person to contact and website conveniently shuts down when asking for a refund.,
Always Delayed !!!
Third time in 6 months I have had 30 min -90 min delays on flights internationally and within Australia , not great service at all!! Jetstar needs to get its act together.
- Verified customer
I would rate this a negative 100 if I could!! They don’t even deserve 1 star.
Booked with Jetstar, flights were saying they were only 2 left, the next day after purchase the flights go even further down.
Jetstar refuses to assist with price discrepancies.
Next get to checkin and everything is fine, Suitcase goes though with no issues, and is underweight.
Get to check in and out hand bags are weighed, we have two water bottles and laptops and some essentials. Were then charged $130 for excess baggage!! To buy baggage would have been $15. Was an absolute joke and the lady was no help or wouldn’t be if any assistance just ...
Customer Service !!!!! Ha !
Absolutely no communication to customers after flight delayed Sydney airport and eventually cancelled after 8 hrs . Will never fly with this Crap airline ever again a bunch of amateur staff
Went to Bali from Syd. The seat so tight can feel each other skin and elbow. Not very comfortable for long flight. The food is ok. Delayed flight. Very friendly staff in the plane. Food is ok bcz i was starving so didnt think too much of the taste.
Dishonesty and theft onboard Jetstar internationsl
I travelled to Auckland using Jetstar with my young son. Upon arrival I realised I had left my duty free onboard. I was told that the cabin crew had located it and to go through security and come back to collect from the baggage desk. I was then told that ‘someone’ had gone back to the plane and claimed it. I am not sure what has happened as Jetstar will not hold their own staff accountable. $300 worth of alcohol and gifts we’re allegedly handed to the wrong person by Jetstar staff. Dishonesty, Poor security and no transparency Jetstar. Shame on you.
Really Terrible Customer service
I recently made a booking for flights from Sydney to Melbourne. When I made the booking my browser autofill changed the name of the second passenger to my name when i updated a phone number. Noticing straight away. I jumped on live chat and they said it would cost $110 to change the name. When I pointed out this was illegal and refused to pay they said they could give me a full refund but not chnage a name. I took the refund and booked tickets on another airline. Great system Jetsar and such great customer service.....
Worst service, always delayed. Don’t do it!!
Two out of two flight delayed, both blamed on weather when everyone knows it’s because they cancel flight and cram the others. Also got charged $60 for being3kg over, so stunned I didn’t event think about taking a couple things out of my suitcase and putting them on or in my pockets. The attitude of their staff disgusting, always attitude. Never fly with them again
Questions & Answers
Booked my husband for a flight from Melbourne to Adelaide because he had to be to early morning meeting. Every time (5+) we have flown this airline they have been delayed so we hoped that would not happen today for his meeting. It did and now he is arrived 2 hours late and late for meeting...this airline is absolutely unreliable and the cost savings (though they nickle and some you for everything and it adds up) is not worth it....proven to us again why we do not fly with Jetstar
Why on earth can’t you help your customers and if they’re late for just 1 minute for Check-in why can’t you just help!!!! I had a family emergency and on top of that you charge me MORE money to get on a flight the next day! You hide behind your terms and conditions. That amount of money can make our break a person Jetstar. As a company you have no ethical boundaries. Air NZ NEVER would have done that!!!!!
Why the staffs are so bad and unfriendly! There should be some basic manners even if they have to shift/adjust our hand baggages, they should ask us first and take our permission to shift and not behave like a cheap staff! Learn to be humble with senior citizens no matter whatever race they belongs to... wheelchair with a staff should do their job properly and not make passenger who accompany to push the wheelchair and these staff simply boycott
I see many bad reviews and I am not surprised at all!! I would never recommend to anyone nor would I fly this airline in future! qantas has a long ways to learn too!! Sad
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