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Jetstar

Jetstar (page 2 of 150)

Domestic, International
1.5 from 2,988 reviews

Reviews

(164)
(124)
(104)
(247)
(2,349)
  • Value for Money
    1.5 (586)
  • Transparency
    1.4 (462)
  • Seat Room
    1.6 (440)
  • Food
    1.4 (259)
  • In-Flight Service
    1.7 (399)
  • In-Flight Entertainment
    1.3 (245)
  • Wi-Fi
    1.1 (66)

Reviewer Photos & Videos

  • More

Rip off and horrible customer service

published

Rip off would not recommend this air line. I paid and bought extra 15kgs for my flight when I went to check in I was told to go to the gate. When I went to the gate they told me that my bag was 9kgs which is 2kgs over approved limit. (note: I still had 15kgs that I pre purchased) the women at the gate was rude and didn’t listen tome cut me off and said I had to pay $65 for the 2kgs. This was a 6am flight. horrible customer service and this is how they make money by ripping people off. DO NOT recommend and will not be ever using jet star.

Transparency
Value for Money
Seat Room
In-Flight Service
DepartureAuckland, New Zealand
DestinationWellington, New Zealand
Booking Through Airline
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PHILJ

PHILJGreater Melbourne (Outer), VIC

Lack of compassion corona virus cancellations

published

Booked a flight through flight center for 9 to Sydney return to Melb for a 15 day cruise,
After spending 3 hours on the phone,was finally told by a consultant,we don't give refunds or credits and we would have to use the flight which is 1 week away,where do people go when there is a world wide pandemic? The I don't seem to care consultant could not tell me,we got credits or refunds from,the cruise line, motel, car parking,
And even the travel insurer, why are jet star the most incompassionate company that
I have ever dealt with?Well next time I wont have a problem giving virgin the $1700 +that
We can kiss goodbye for using Jetstar

Transparency
Value for Money
ClassEconomy
Booking Third Party
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Josh

JoshSouth East Queensland, QLD

Useless

published

Ground staff threatened to call the feds when I wanted confirmation about if my daughter would sit near me on a new flight when they canceled our original trip, the ground staff were rude not helpful and couldn’t confirm anything. Will never fly them again

Transparency
Value for Money
DepartureCoolangatta QLD, Australia
DestinationPerth WA, Australia
ClassEconomy
Booking Through Airline
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Unhappy

UnhappyRichmond-Tweed, NSW

Why I will never travel with Jetstar again

published
Transparency
Value for Money
Seat Room
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
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Marcello

MarcelloSydney, NSW

  • 3 reviews

Would never fly again what a ripoff of an airline they are and above all they really went to town to recruit fools

published

Had 20kg allowance
I went to gate with 10kg bag
Laptop alone weighs 3.5kg
Made me pay extra $65 even though I am allowed 20kg and only had 10kg on me
It was obvious that they had a slow week and this was a quick way to make extra $$
Shameful act and would rather pay double the fair to fly with another airline who can treat you with respect not just some low lives at the gates trying some terrible ways to raise revenue. This is one airline I won’t feel sorry for when they collapse

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureMelbourne VIC, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
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Kalani

KalaniGreater Melbourne (Inner), VIC

  • 20 reviews

Paid for travel insurance and never received insurance certificate. Beware and check for this!

published

I selected, and paid for Travel Insurance, during the flight booking process.

Prior to leaving in my flight, I requested of Jetstar a copy of the insurance certificate. I was redirected to their insurance provider being AIG. AIG advised me that the insurance had been canceled, although I had paid for it. Jetstar were still hanging onto the insurance money and had not forwarded it to AIG claiming it was a system error.

Please check your flight details carefully to ensure that you have received an insurance certificate when you have booked travel insurance.

Transparency
Value for Money
Seat Room
In-Flight Service
DepartureMelbourne VIC, Australia
DestinationPhuket, Thailand
ClassBusiness Class
Booking Through Airline
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Mary N

Mary NSydney, NSW

Cheap flights but ridiculous carry-on charges

published
Transparency
Value for Money
Seat Room
DepartureGold Coast QLD, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
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Ashleigh

AshleighHunter Region, NSW

  • 4 reviews

Always a smooth flight

published

I have always flown with Jetstar and have never had any issues, other than flight delayed due to weather. The service is basic but you can't complain when you can get flights for $39. Staff are always friendly. Top of the line for a budget service.

Transparency
Value for Money
Seat Room
In-Flight Service
DepartureNewcastle NSW, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
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Very poor

published

Staff can’t care less - even for the operational aspects. Lady at gate completely stuffed up an orderly queue by encouraging people to push in by creating a second queue for passengers at the back of first queue. Created chaos at the gate and plane left 20mins late all because some incompetent person didn’t understand how queues work.

Transparency
Value for Money
Seat Room
In-Flight Service
DepartureMelbourne VIC, Australia
DestinationHobart TAS, Australia
ClassEconomy
Booking Through Airline
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Rosie D

Rosie DHobart, TAS

Excessive charges to change booking

published

In April 2019 I paid $178 for a Hobart/Brisbane return flight departing May 2020. Because of illness, I attempted to change flight dates online this week. The fare difference shown was an extra $104. However when I entered the changed dates as if it was a new booking, the total fare was just $198 - a fare difference of only $20. Shame on JetStar. I am very disappointed that this company takes advantage of loyal customers.

Transparency
DepartureHobart TAS, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
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Aiden R.

Aiden R.

  • 3 reviews

Flights are delayed / cancelled

published

The staff on the service desks were a little "abrasive" when dealing with customers who's flights had being cancelled. Was disappointed, as they are dealing with people including the elderly and with children who now have to change plans. A little bit of empathy would go a long way.

Transparency
Value for Money
Seat Room
DepartureMelbourne VIC, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
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Ben

BenSydney, NSW

Jet Star kidding yourself

published

Stitched up again by Jetstar. How can you cancel a 3:25pm flight at 4am when almost all other flights that day are running. If you’re going to cancel a flight at least give the real reason and give Options for same day flights not next day flights.

Transparency
Value for Money
Seat Room
DepartureMelbourne VIC, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
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maria

mariaNew South Wales

Flight Cancellation

published

I had my flight cancelled at 1 am in the morning, and no morning flights available as an alternative. I missed an important event because of this. Excuse used was weather conditions, but weather conditions at the place of destination were not a problem according to the weather bureau. I have lost not only airfares, but accommodation as well. Just disgusted by this action which has caused emotional stress to myself and family members. There is no-one in person to contact and website conveniently shuts down when asking for a refund.,

Transparency
Value for Money
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
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Troy

TroyGreater Melbourne (Metropolitan), VIC

Always Delayed !!!

published

Third time in 6 months I have had 30 min -90 min delays on flights internationally and within Australia , not great service at all!! Jetstar needs to get its act together.

Transparency
Value for Money
Seat Room
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationAuckland, New Zealand
ClassEconomy
Booking Through Airline
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I would rate this a negative 100 if I could!! They don’t even deserve 1 star.

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureSydney NSW, Australia
ClassEconomy
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Neil M

Neil MSydney, NSW

Customer Service !!!!! Ha !

published

Absolutely no communication to customers after flight delayed Sydney airport and eventually cancelled after 8 hrs . Will never fly with this Crap airline ever again a bunch of amateur staff

Transparency
Value for Money
Seat Room
In-Flight Service
DepartureSydney NSW, Australia
DestinationBali, Indonesia
ClassEconomy
Booking Third Party
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BadWolf

BadWolfIllawarra, NSW

So tight...

published

Went to Bali from Syd. The seat so tight can feel each other skin and elbow. Not very comfortable for long flight. The food is ok. Delayed flight. Very friendly staff in the plane. Food is ok bcz i was starving so didnt think too much of the taste.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DestinationBali, Indonesia
ClassEconomy
Booking Third Party
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Dishonesty and theft onboard Jetstar internationsl

published

I travelled to Auckland using Jetstar with my young son. Upon arrival I realised I had left my duty free onboard. I was told that the cabin crew had located it and to go through security and come back to collect from the baggage desk. I was then told that ‘someone’ had gone back to the plane and claimed it. I am not sure what has happened as Jetstar will not hold their own staff accountable. $300 worth of alcohol and gifts we’re allegedly handed to the wrong person by Jetstar staff. Dishonesty, Poor security and no transparency Jetstar. Shame on you.

Seat Room
In-Flight Service
DepartureMelbourne VIC, Australia
DestinationAuckland, New Zealand
ClassEconomy
Booking Through Airline
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Really Terrible Customer service

published

I recently made a booking for flights from Sydney to Melbourne. When I made the booking my browser autofill changed the name of the second passenger to my name when i updated a phone number. Noticing straight away. I jumped on live chat and they said it would cost $110 to change the name. When I pointed out this was illegal and refused to pay they said they could give me a full refund but not chnage a name. I took the refund and booked tickets on another airline. Great system Jetsar and such great customer service.....

Transparency
DepartureSydney NSW, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
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Kamilla

KamillaSydney Surrounds, NSW

Worst service, always delayed. Don’t do it!!

published

Two out of two flight delayed, both blamed on weather when everyone knows it’s because they cancel flight and cram the others. Also got charged $60 for being3kg over, so stunned I didn’t event think about taking a couple things out of my suitcase and putting them on or in my pockets. The attitude of their staff disgusting, always attitude. Never fly with them again

Transparency
Value for Money
DepartureMelbourne VIC, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Third Party
See all answers
Page 2 of 150

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Questions & Answers

Jenn

Jennasked

Booked my husband for a flight from Melbourne to Adelaide because he had to be to early morning meeting. Every time (5+) we have flown this airline they have been delayed so we hoped that would not happen today for his meeting. It did and now he is arrived 2 hours late and late for meeting...this airline is absolutely unreliable and the cost savings (though they nickle and some you for everything and it adds up) is not worth it....proven to us again why we do not fly with Jetstar

No answers
bianca

biancaasked

Why on earth can’t you help your customers and if they’re late for just 1 minute for Check-in why can’t you just help!!!! I had a family emergency and on top of that you charge me MORE money to get on a flight the next day! You hide behind your terms and conditions. That amount of money can make our break a person Jetstar. As a company you have no ethical boundaries. Air NZ NEVER would have done that!!!!!

No answers
Neetu

Neetuasked

Why the staffs are so bad and unfriendly! There should be some basic manners even if they have to shift/adjust our hand baggages, they should ask us first and take our permission to shift and not behave like a cheap staff! Learn to be humble with senior citizens no matter whatever race they belongs to... wheelchair with a staff should do their job properly and not make passenger who accompany to push the wheelchair and these staff simply boycott

I see many bad reviews and I am not surprised at all!! I would never recommend to anyone nor would I fly this airline in future! qantas has a long ways to learn too!! Sad

No answers

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