I accidentally broke a reasonably large window in our bedroom on the weekend. I called Jim's glass to make an appointment to fix it the next day. They were very quick with their initial call back and quick to make a suitable time to get the window replaced. They said that they would come at 11am on Monday, which worked well for me as I had to go to work at 1:30pm. I was happy with the service at this point in time.
Then when it came to Monday, there was no sign of the workman at 11am or 12pm so I called the company and they assured me th...at the workman should be here at any moment. 1pm.... still no sign (I had to call work to say I would be running late). Still no sign by 1:15pm so I called again and this time the man on the other end of the phone put me on hold and called the workman to see what was going on. I was taken off hold, only to be told by the man that the workman forgot to come to my house. I understand people make mistakes so I was ok until I asked if they could still come the same day and I was told they wouldn't be able to squeeze me in as the house that they were at now will take too long. This caused me to be 30 minutes late to work for nothing. Then they stated that they wouldn't be able to fix it until Tuesday at 1 pm. This did not accommodate me at all. The man on the phone was friendly, apologetic and offered me a discount for a set price of $150, which was a positive for them. I was disappointed that they didn't call the workman the first time I called. I understand that people do make mistakes and this was undoubtedly one of them. Unfortunately, this really put me out.. I was late to work, had a security risk to my home and didn't even have an offer to fix the window on the same day.
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