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Jim’s Plumbing

Jim’s Plumbing (page 3 of 70)

VIC, SA, WA, etc...
4.3 from 1,389 reviews · View Statistics

Reviews

  • Customer Service
    4.4 (533)
  • Timeliness
    4.5 (525)
  • Job Satisfaction
    4.3 (488)
  • Rates and Fees
    3.7 (516)
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Tina

TinaGreater Melbourne (Outer), VIC

  • 4 reviews

Life savior

published

Needed an emergency job done at midnight on a public holiday, and Trend from Jims showed up within the hour, and fixed up a big job under harsh conditions. Terrific bloke. They also have long term interest free payment plans, which was very comforting.

1 comment
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Stuart

StuartGreater Melbourne (Metropolitan), VIC

Trent was fast and efficient

published

Trent came out within 2 hours of the call and fixed the broken water main within 30 minutes. He was professional, friendly and discussed the work that was to be done.

1 comment
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Extortionate charges

published

$990 plus $130 call out
Making $1120 to repair a copper pipe. 20 minute standard job. More than five times the going rate. I needed it urgently so proceeded. You get brain surgery for less. Will never use these people again and will warn against as actively as I can. Don’t use Jim’s unless you want to be ripped off!

1 comment
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Dobba

Dobba Metropolitan Adelaide, SA

  • SA
  • Verified

***DO NOT USE***

published

***WARNING****they are unethical

$3301.90 charged an elderly lady for 4 lights and 2 power points. Absolutely disgraceful behaviour.

Contacted Metropolitan plumbing who use Jim’s plumbing.

Refer to the quote below. Disgusting. Will be taking this further.

PLEASE DO NOT USE

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1 comment
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Katherine

KatherinePerth, WA

  • WA
  • Verified

Friendly Dean from Jim’s Hammond Park

published

Dean was punctual and professional and sorted out our plumbing emergency ASAP. Highly recommend him. Super friendly and helpful, easy to talk to. Very efficient when fixing the issue as he had the equipment in his van.

1 comment
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  • SA
  • Verified

Over 3 days to do a 1 day job and it leaked.

published
1 comment
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Charles

CharlesGreater Melbourne (Metropolitan), VIC

Absolute Rip Off

published
2 comments
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Niomi S.

Niomi S.Greater Melbourne (Outer), VIC

Royally Ripped off!

published
2 comments
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Niomi S.
Niomi S.

I do appreciate the follow-up call by the new Customer Service Manager who apologised for our experience and gave us back a small discount.

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D Peeryman

D PeerymanGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Will what a life saver awesome job thank you

published

So good to have supportive service team that are
very helpful and do wonderful job. They complete the job in good time and left a clean area when job was completed. Thank you

1 comment
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Woo

Woo

  • 3 reviews
  • SA
  • Verified

Good Customer Service

published

The main 3/4 inch water line to our house was damaged during some routine gardening and we had to shut the water off to our home. My husband called Jim's Plumbing at 6.30pm on a Wednesday evening and the plumber attended at very short notice.
Good customer service, thanks Todd.

1 comment
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Braiden

Braiden

  • 2 reviews

Beware

published

Toilet wasn’t flushing. Called them service was nice but charged $132 for a call out fee. Plumber from metropolitan came out and checked it. Said it would be 840 to repair. Turned out it was just the lever and I ordered from Bunnings for $6. Installed it myself. Avoid

1 comment
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  • SA
  • Verified

New toilet fitted

published

Rang Jim’s plumbing. As my toilet kept leaking. A handsome man came around named Cameron. With in the hour. Very friendly. Was very knowledgeable. And replaced it that day. Very happy

1 comment
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Daniel G.

Daniel G.South East Queensland, QLD

  • 3 reviews
  • 4 likes

Caution! Check the quoted price

published

Simple job quoted (in total) ~$1100, we did the math:
Parts: $100
Call-out Fee: $120
Labour: $880
For a 1h job. Based on that hourly rate I have started my plumbing apprenticeship. Needless to say we rejected the job and to their credit (and through this review), they refunded the call-out fee, I'm not out of pocket but I still don't have my hot water fixed. This is a common part that fails every 4-6 years and I can see reviews 5 years ago that the fee was the same, they've been getting away with this for years. Good customer service but I still don't have the hot water fixed.

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Property Owner

Property OwnerMetropolitan Adelaide, SA

  • SA
  • Verified

Clean Drains - I thought they were replumbing the whole house!

published

We had a blocked drain and apparently a broken plug and waste - our regular plumber was away...The quote was at least 5 times what my plumber would charge for the same job.....Jims was prompt on their service - but the pricing was way overpriced for a simple job....would not recommend!

3 comments
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Property Owner
Property Owner

No Need, we know exactly what needed to be done - and your service people are quoting an ridiculous high price...will not use Jims again.

Property Owner
Property Owner

FYI - whole job done including call out fee for $321.00 - your quote 4 1/2 times more........I think you need to rethink how you try to fleece your customers....

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Unbelievably expensive

published

I called Jim’s plumbing for a sink blockage. It was done with chemical and hand plunger in 5min for the cost of $831. I still can not understand how it is possible for this to be so expensive.

1 comment
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Great service, Sunday call out

published

Esat came out on a Sunday quickly to fix a toilet issue. Great service and quick response fixed the problem in the most efficient way and everything looks neat and works well

1 comment
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Natasha

Natasha Perth, WA

  • WA
  • Verified

Absolute extortionists. Refused to provide a detailed quote.

published
1 comment
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  • SA
  • Verified

On time plumber

published

Thanks Chris no: 897093
Was on time and very understanding, as we need a part replaced and land lord was being tricky. But Chris was very patient and understanding. Thank you very much, will call again if needi g a plumber.

1 comment
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Georgie

GeorgieMetropolitan Adelaide, SA

  • SA
  • Verified

Seaton - Laurence

published

Excellent and friendly service. Laurence came out to an emergency within an hour and quickly identified the problem. He gave me a solution to the problem and a quote and then quickly got on with the job. Great!
Job no 895826

1 comment
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  • SA
  • Verified

Air conditioner service

published

Thanks Chris from Jim’s Plumbing - job number 895 237. On time, quick and effective service. Very helpful and friendly - would recommend to others and use again for my plumbing services.

1 comment
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Page 3 of 70
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Questions & Answers

Richard B.

Richard B.asked

Jim’s Plumbing

The best freeze proof sillcock brand?

No answers
Leo B.

Leo B.asked

Jim’s Plumbing

Hi guys I just want to ask how much do you charge for installing toilet bowl and canister. Thank you Leo.

No answers
Jacquie

Jacquieasked

Jim’s Plumbing

Just one question, who owns Jim's Plumbing Adelaide because there are some things you need to know about your plumbers and staff. Could I please have an email address and phone to contact the owner?

5 answers
mickey
mickey

Apparently, Jim’s Plumbing Adelaide is the *only* licensee for the plumbing side of Jim’s... a deal apparently forged back at the origins of the Jim’s franchise organisation.

All the vans & drivers are employees of Adelaide, hence you’re not paying the guy who does the work, your paying the Adelaide overlord and his costs too. Hence the ridiculous pricing of parts & labour.
Legally, they’re ok, as they make the upfront charges clear when you book, but say nothing about the lack of basic customer rights, or overpriced incurred charges.

Never again. Ever. More than twice the highest estimate I had prior - and they broke existing fixtures - charged me to perform.a temporary fix - which I’ll have to find some more $$ to repair in the future!

John O.
John O.

These guys charge like QCs

Kathy D.
Kathy D.

THEY WONT BE GETTING MY M0NEY

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