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Jim's Pool Care

Jim's Pool Care

4.9 from 434 reviews · View Statistics

Reviews

4.9

202 reviews
  • Value for Money
    4.8 (179)
  • Cleaning & Maintenance
    4.9 (151)
  • Customer Service
    4.9 (165)
  • Timeliness
    4.9 (160)
  • Job Satisfaction
    4.9 (146)
  • Rates and Fees
    4.8 (147)
  • Product Quality
    4.9 (145)
  • Return Claim MadeYes · No (202)
  • Warranty Claim MadeYes (2) · No (199)
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Kim

KimPerth, WA

Perth's best pool man!

published

I do not use the pool or spa as often as I would like, but my grandchildren do and I am extremely pleased with Michael's input into pool care, solving the problem on the same day and then going the extra mile by cleaning as well. Good old fashioned service at a reasonable price.

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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Honest and reliable

published

Honest and reliable was Ron. Highly recommendable as he clearly identified issues with the pool . Ron also told us what we needed to do in the future. All in all a good experience. And no ripping off.

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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Outstanding Service

published

First time customer of Jim’s, I’ve used many pool services. George from Jim’s pool care arrived, my pool was in looking bad, he cleaned , treated the water, by the following day it looked the best I have ever seen it. I wouldn’t now go anywhere else. Highly, highly recommend.

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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Robert

RobertSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Highly recommended

published

Amazing customer service with excellent communication. I shopped around for a while and found Stephen could supply the product I needed at the best price and offered the quickest turnaround for installation.

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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Excellent service

published

Brayden Taylor popped around to clean and service my pool. He offered excellent service, very professional and very helpful and great job.
Highly recommended. Will be in contact.
Thank you very much

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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Cassandra M.

Cassandra M.Perth, WA

Thank god fantastic customer care still exists!

published

We have just had a new pool installed and thank our lucky stars for Nathan and Ash!

Our pool issues started when the concrete arrived and half ended up in the pool! Nathan was absolutely sensational, he moved his schedule to save our pool from disaster without hesitation, his knowledge, calm approach and reassurance that everything would be okay was only what I could describe as old school, down to earth, honest customer care!

Fast forward I won’t live without our regular favourite pool maintenance team!

If it’s an old fashioned service you are looking for with support and understanding look no further, you’ve found it here!

I can’t recommend Jim’s Pool Care Ellenbrook highly enough!

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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Patrick

PatrickSydney, NSW

Good advice

published

Stephen arrived promptly and provided useful advice regarding my pool equipment query. He was easy to talk to and did not try to push me into buying something I may not need. I was happy with the service provided and would not hesitate to call him again for any future needs.

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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juliaschuldman

juliaschuldmanSydney, NSW

So disappointed

published
Value for Money
Cleaning & Maintenance
Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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Rees

ReesNorth Queensland, QLD

  • 2 reviews

Very prompt and professional service

published

Very happy with the how fast the work was carried out will definitely be using his service again so hard to find hard working workers these such a pleasure to deal with and did everything we asked thanks you

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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Theron is extremely prompt and professional in what he does very genuine and courteous lovely to deal with.

published

Theron is extremely prompt and professional at what he does very genuine approach. Our pool solar system is over 20 years old and had started to break down Theron explained the problem clearly and put us back on track.

Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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Excellent service

published

Tony booked us for a pool service and arrived spot on time. He is knowledgeable, punctual and explains what is required to get the pool functioning at its best. Thank you Tony for your excellent pool service.

Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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JoAnn Elston

JoAnn ElstonPerth, WA

  • 2 reviews

Pool had us overwhelmed

published

We have a big concrete pool which has always been tricky to keep clean but this year it had us overwhelmed. Thankfully Michael came to the rescue & has put us on the right path to get this pool back to its best.
Michael is friendly & easy to get on with. He explains things well & makes me feel that he really wants to help us rather than it just being a job. Thanks Michael I'm so looking forward to being proud of the pool again & having people over.

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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Knowledgeable and on time

published

The pool was hazy.
Chlorine levels were fine but it wasn’t sparkling.
After 2 months of spending $ at the pool shop I’d had enough
Robert came 3 times, worked his magic and had it looking great in 1 week

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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Great service and professional advice!

published

Stephen was on time, he was polite and professional and gave some free advice on how we can improve our concrete pool. We will be using Jim's Pool Care again.

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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Fil

FilPerth, WA

  • 2 reviews

Extremely Grateful

published

Nathan was very efficient with his work, was able to do the required job quickly and simply. Knowledge of pool systems is thorough. Will happily use this service again. Thank you.

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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Vick

Vick

  • 2 reviews
  • Verified customer

poor workman ship

published

Avoid using this person for work in this area: incorrect plumbing when he installed solar pump for swimming pool. We have recently had leak issues to the pool at the property to which I have had further investigation done, it was found that due to the incorrect installation to the solar heating pool system that this was the cause of the leak

Response from [Name removed] :
He has told my property manager - Ray Whites North lakes he did not replace the pump and didn't touch the pump, he explained they had nothing to do with the pump which is why he feels he doesn't want to take responsibility for it as he feels this is not his work. I have attached the invoice which he had charged to us

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
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Rod

Rod Perth, WA

  • 2 reviews

Spot on service!

published

Thank you Michael for your great service on our aged pool. The water is sparkling. We’re using the pool all the time now. Very professional service, punctual, friendly and very informative. Thanks again, see you next month

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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Excellent and efficient

published

Dave turned up the same day I called, replaced pool pump fittings and had everything in order, pool cleaned and ready to go the next day. Excellent job highly recommend him.

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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David

DavidQueensland

  • 3 reviews

Knowledgeable, friendly, professional.......

published

Steve was very knowledgeable, friendly, professional and very helpful in getting my pool issues sorted in a timely manner. I would continue to use his services and would recommend him.

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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Prompt. Efficient.

published

As a real estate agent I need to be able to delegate a job and then hear nothing about it until complete. This is the service that was provided, very efficient, zero fuss, no overcharge on the bill. Highly recommend

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Gabi

Gabiasked

do I still need to check the chlorine & P.H. level myself? or is it enough to leave it to our pool man to check monthly?

2 answers
John
John

Hi Gabi,
If you have a regular service, there wouldn't usually be a need to check the chemistry yourself. The exception would be if there were specific reasons to check, like heavy rainfall, especially if there was run-off from the garden. For your info, there are several other tests that should be carried out during a routine service in addition to chlorine and pH. The basic test should include Chlorine, pH, CNA (or Stabiliser), Total Alkalinity. Additional tests could include Calcium, Copper, Phosphates, as well as salt levels and TDS (Total Dissolved Solids).

Hope this as been helpful.

Regards,
John - Jim's Pool Care

Gabi
Gabi

Thanks, appreciate your reply ! Regards, Gabi

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