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Jim's Pool Care

Jim's Pool Care (page 3 of 22)

4.9 from 434 reviews · View Statistics

Reviews

4.9

434 reviews
  • Value for Money
    4.8 (196)
  • Cleaning & Maintenance
    4.9 (167)
  • Customer Service
    4.9 (187)
  • Timeliness
    4.9 (177)
  • Job Satisfaction
    4.9 (161)
  • Rates and Fees
    4.8 (164)
  • Product Quality
    4.8 (159)
  • Return Claim MadeYes (3) · No (202)
  • Warranty Claim MadeYes (2) · No (205)
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Excellent service

published

Chris was very knowledgeable and always turned up on time he fixed our very green pool as quick as possible would definitely recommend him and will use again.
Excellent service

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Maha

Maha

  • 2 reviews

Great service

published

Did a great job for my pool now it's sparkling clean would recommend them for who ever has a pool and need it maintained regularly thanks great job keep up the work

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Jim

JimSouth East Queensland, QLD

Went well above and beyond, fabulous service

published

Called Jim’s on Sunday morning. Paul called back within 15 minutes, came round within an hour and had the pool all up and running an hour later. Great attitude and impressive service.

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Kerrie

KerrieSouth East Queensland, QLD

Excellent service by Paul from Jim’s pool service .. Thank you

published

.....Thank you to Paul for all his help with our pool .. we are new to owning a pool and his advice has been great .. Will definitely recommend Paul’s pool services ..

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Tony Ryan Consulting

Tony Ryan ConsultingSydney Surrounds, NSW

  • 2 reviews

Jim's pool service outstanding

published

Prompt response, same day visit and quote, returned next day with new pump, very informative and personable, worked in the rain and kept smiling, good price which matched his quote, thanks Jared and Blake

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Great service and good value

published

Adrian attended to vacuum our pool at short notice, due to glass getting into the pool. He done an amazing job. Great service and value, took the time to explain what he had done and provide reassurance.

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Excellent service!

published

It was our first time using Jim’s Pool Care. Stephen and Deb were very friendly, professional, thorough and knowledgeable throughout our service. I would highly recommend them and will continue to use their pool service on a regular basis.

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Prabin

PrabinSydney, NSW

  • 2 reviews
  • Verified customer

Great Service & experience

published

Our technician Stephen was very experienced and took time to explain how the system runs. He was able to accommodate my booking request and was available after hours (on the phone) when i had questions. Very happy with the work completed and the cost was very reasonable compared to others in the market.

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BillR

BillRSydney, NSW

  • 2 reviews

Great Service

published

Stephen was really helpful and provided an initial free investigation and doing some troubleshooting before offering a solution. Great effort overall and done in a timely manner that saved me the grief of an unfiltered pool.

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sharon

sharonSouth East Queensland, QLD

  • 4 reviews
  • 1 like

new pool experience

published

Being a new pool owner, we were so grateful for all the information Nathan gave to us, even showing us how to work our Spa.
Will recommended Jim's pools services. 5 stars top service, great prices.

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Natasha

NatashaGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Excellent service, fast and a great price

published

Pat was excellent, he answered the call quickly, coordinated a time and delivered excellent customer service. He was super patient with all our questions and gave us lots of tips and hints to help us manage our pool. We'll definitely get him back next month! And his services were at a reasonable price so that helps too.

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Andrew

AndrewGreater Melbourne (Metropolitan), VIC

Theron was fantastic!

published

Theron contacted me within 30 mins of my enquiry and came to our house within 2 days. He was a complete professional, on time and provided fantastic service. He explained every thing that he was doing and the pool is fantastic. Will definitely continue to use Theron to look after our pool

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Helen

HelenFar North Queensland, QLD

Fantastic customer service

published

Andrew contacted me the same day to organise a suitable day and time to clean the pool and and filter.
The work was completed and he contacted me that evening to go through everything he'd done.
Fantastic customer service and really helpful & friendly.

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Tony

TonyGreater Melbourne (Metropolitan), VIC

First class

published

Had Scott come out to do some work on my pool equipment. He was on time, fast and efficient all the while being friendly and happy to explain what he was doing and why. Pool equipment now working perfectly.

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Kylie

KylieMetropolitan Adelaide, SA

Excellent service

published

We had let our pool go over the winter and it was in desperate need of a deep clean. Due to ill health it was something we were unable to complete ourselves. Normally we would go through our local pool shop but due to an incredibly long wait, I thought I'd try someone else. We have used Jim's for gardening services in the past so thought we would try the pool service. We had a lovely guy (Peter) who was able to come over within a few days of calling to completely clean and balance our pool ready for the summer months. He was lovely to deal with and the price was much cheaper than we were expecting. He will now be our go to pool guy.

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Above are my great comments

published

Aaron is friendly and accommodating, especially more so in my desperate situation.
He was agreeable and ready to work out a solution with me and was very amenable to my requests.

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Joanne N.

Joanne N.Sydney, NSW

  • 2 reviews

Great job very happy

published

I use my pool daily during hot months and my pool is difficult to maintain due to leaves dropping in. My pool is an irregular shape so scooping out leaves a real effort.

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Matt

MattSouth East Queensland, QLD

  • 2 reviews

Prompt and professional service

published

Paul was amazing in assisting us with our new pool. We just moved in and needed the pool checked. Paul was very helpful in explaining what we needed to do and got our pool up to scratch for us to enjoy. Highly recommended.

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Kellie

KellieSouth East Queensland, QLD

Very professional

published

Scott was very quick to respond to my inquiry. He was friendly, professional and easy to deal understand. Will definitely get him out again. My pool looks great. Thanks again Scott.

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lai

laiSydney, NSW

  • 4 reviews
  • 2 likes

Top Service!

published

Definitely a happy customer. Roy from Jims Pool Care St Clair was professional, friendly and goes above and beyond for his customers. Thats what we got from his service. Great Job!

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Page 3 of 22
See all Jim's Pool Care reviews

Questions & Answers

Gabi

Gabiasked

do I still need to check the chlorine & P.H. level myself? or is it enough to leave it to our pool man to check monthly?

2 answers
John
John

Hi Gabi,
If you have a regular service, there wouldn't usually be a need to check the chemistry yourself. The exception would be if there were specific reasons to check, like heavy rainfall, especially if there was run-off from the garden. For your info, there are several other tests that should be carried out during a routine service in addition to chlorine and pH. The basic test should include Chlorine, pH, CNA (or Stabiliser), Total Alkalinity. Additional tests could include Calcium, Copper, Phosphates, as well as salt levels and TDS (Total Dissolved Solids).

Hope this as been helpful.

Regards,
John - Jim's Pool Care

Gabi
Gabi

Thanks, appreciate your reply ! Regards, Gabi

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