We hired Mark from Jim’s pool care , Hurstville branch. We have had him out twice. The first time he came out , he did an excellent job and we were happy to continue with his services. Second time he came , we were not home and after inspecting the pool later I was disappointed and expressed my concerns to Mark. Unfortunately he got very offensive and refused to admit that his job was anything but perfection. I understand we can all have an odd day and expected him to say he would make sure next time would be to my satisfaction which I would h...

Avoid using this person for work in this area: incorrect plumbing when he installed solar pump for swimming pool. We have recently had leak issues to the pool at the property to which I have had further investigation done, it was found that due to the incorrect installation to the solar heating pool system that this was the cause of the leak

Response from [Name removed] :
He has told my property manager - Ray Whites North lakes he did not replace the pump and didn't touch the pump, he explained they had nothing to do with the pump which is why he feels he doesn't want to take responsibility for it as he feels this is not his work. I have attached the invoice which he had charged to us

Called up and was told by dispatch or whoever takes the calls someone may or may not get back to me in a few days, and if no one does, to give THEM a call back. Couldn't be bothered to write down my details or put my name in a queue for callback. After a week no one got back to me. Horrible service.

I use Jim's mowing service and it is quite impressive so I gave Jim's pool care a call when my pool turned green.

This guy came and requested full cash payment in advance and told me this job is pretty straightforward. After two and half months and various execuses from sand filter to chlorinator, to dust storm, to pool pump etc, my pool is still not clean.

Right before new tenant is about to move in and I urged him for result, He asked for another cleaning fee!

Right after I questioned his new charge and offered to cover his extra materials/parts costs if any, he just told me he is not coming back without any explaination!

Overall I still trust Jim's brand. But some of its operators do need to have better skills and attitude

Paid top dollar for very poor service after calling them to fix it was told to take a sample of water to a pool shop that tells me that they dont know what they are doing

Asked Jim’s pool to remove sand and silt from bottom of the pool. I was at work when he came for cleaning. I came back from work and found a lot of sand and silt still on the steps and corners. Called him to complain and he said his pump stopped working. He came next day again and the after result was same.

Will not use again and will not recommend ..

Called told Steve would ring me in 2hrs, 20mins later Jim's called and refused to help me. Told me to go elsewhere shame on you. Won't take responsibility. I'm a believer of forgiveness and respectful. Not the man I thought he was. Shame on you.

Horrible, they need cash in hand, did a horrible job so they could come back again and again to charge more money. I need my pool clean, they come over and charge 200 per hour without sending me an invoice. Horrible!! Will never come back to this service. Now i have to call someone else to do it for me :(.

I hired Jim's Pool Care to install a Zodiac chlorinator ( supplied by me) . The technician came on Thursday and installed the unit and sent me the invoice the next day. I could not check the installation until the following Saturday I noticed that water going through chlorinator was half full and pressure gauge shows Zero. This situation was critical and dangerous but he did not care to report it to me or at least backwash the filter .I complained on Monday the whole situation to technician and to his office .They threaten me if I do not pay they will sue me and they agreed that I only pay 50% of the invoice. The Job was totally unsatisfactory I had to hire somebody else to redo the installation.

Failed to do as agreed on by phone. A request was made and agreed upon to repair leaking pool. He came out and spent 30 minutes inspecting the quality of water and gave me a quote of $370 to clean pool. In that time he fell in the pool, at least I got a laugh, and tried running the pump with my cleaner out of the water. I repeated again that I wanted pool repaired as agreed upon not cleaned as once repaired normal operation would clean pool back to its glory by its filtration and chlorination function. I had to politely tell him services were n...