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Jim's Plumbing VIC

Jim's Plumbing VIC

4.3 from 631 reviews · View Statistics

Reviews

  • Customer Service
    4.1 (183)
  • Timeliness
    4.3 (178)
  • Job Satisfaction
    4.0 (161)
  • Rates and Fees
    3.4 (174)
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Angelo F.

Angelo F.Greater Melbourne (Outer), VIC

Horrible service

published

I paid $132 for a technician to attend my property at xx Mercure Way, Point Cook, 3030 on Friday 30th April for an urgent heating repair.
He attended the property but didn’t provide the invoice for the attendance and haven’t provided any quote for the repair itself.
I have called Jim’s twice on 1300 525 723 asking for the quote, but nothing so far.
It’s a waste of money to pay someone to attend your house for an urgent repair if you don’t receive a quote quickly.
I’m extremely disappointed and I’ll request a refund of the attendance fee if I don’t get a quote until Monday morning.
Don’t trust on Jim’s Aircon. Call someone else.

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Angelo F.
Angelo F.

I don’t have the invoice. This is one of my complaints as they told me I’d get the invoice at the moment of the technician’s attendance, but I haven’t received anything. I’ve already called them twice, but nothing yet.

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Angelo F.
Angelo F.

I confirm that I have finally received the invoice and quote. Thanks a lot to Tracey D. from Jim’s Plumbing. She was the only one able to provide clear info and sort this out. Great work.

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Day light robbery

published

The guy who came to Replacing a tap, he was asking for $690. Other plumbers quote me for the same job all under $200.This is the fact, not exaggerating at all. I just paid the call out fee $132 for nothing. Buy an experience.

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Chandan

ChandanVictoria

Great job with replacing the gas water heater

published

We were facing a strange problem where only certain areas of the house was not getting hot water. Paul did a great job tracking down the problem. We decided to replace the water heater and he was on time, got the job done professionally, provided all the information we needed and took care of some unexpected issues that popped up, all in a timely manner.

I would recommend Jim's Plumbing, specifically Paul without hesitation!

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Darren

DarrenGreater Melbourne (Outer), VIC

  • 2 reviews

Awesome service.

published

Awesome service from Chris and Ronnie. Started late at night then finished next day. On time and great friendly guys. Even cleaned up when done. Will definitely recommend to use again. Nothing too hard.

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Excellent

published

Both Brad and Billy were courteous, friendly and professional at all times. They made our house safe and repaired our faults without fuss. My husband and I were so grateful for their professionalism and for the way they both put us at ease in what was an awful situation for us.
910423.

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Sunil

Sunil

  • 6 reviews
  • 3 likes

Poor communication from the worker but Jim’s customer service has been great .

published

Called Jim’s plumbing due to overfilling taps and slow drain. The bloke that attended from metropolitan plumbing didn’t even see the pipes or do a routine camera check and stayed for 2 mins and quoted $699 whilst I understand this is what they do regularly and they know the problem the person still needs to communicate what the problem is and at least do the diagnosis work . ..having said that Jim’s management got back to me apologised for the poor communication and refunded the money..so three stars for the goodwill and looking after the customer .

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Anoma

Anoma

  • 2 reviews

Matty did an excellent job. Very happy.

published

Showed up on time, was brilliant at explaining what the issue was and had it fixed in no time. Has a great deal if knowledge and expertise. Very happy and highly recommend.

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Justin

JustinGreater Melbourne (Metropolitan), VIC

Trent was a lifesaver!

published

After having a less than positive experience with the call centre staff, Trent was like a breath of fresh air. His efficiency and professionalism is a credit to your organisation.

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Excellent service

published

Quick turnaround, trustworthy staff - they gave a better option than we otherwise would have had and helped us on a wet Saturday night. Would definitely recommend this offering. Ronnie was very helpful.

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Josephine C.

Josephine C.Greater Melbourne (Inner), VIC

Fixed my loud shower

published

Luke was very professional and tidy with his work explained the job thoroughly before we went ahead with the work and also showed us the work he carried out. He took his time to explain everything about what was happening and I would recommend him for all plumbing work in the future my noisy shower has been fixed.

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Sarah W.

Sarah W.Greater Melbourne (Inner), VIC

Prompt kitchen tap replacement thanks to Trent!

published

Trent came out to resolve my leaking kitchen tap in half an hour. He identified the problem straight away and suggested the most affordable option which was to replace the tap due to a broken internal cartridge. Not only did he go out to purchase the new tap but he also fully removed the faulty tap and immaculately installed the new one in a clean and organised manner. The new tap looks great, is sturdy and no longer leaks!

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Tina

TinaGreater Melbourne (Outer), VIC

  • 4 reviews

Life savior

published

Needed an emergency job done at midnight on a public holiday, and Trend from Jims showed up within the hour, and fixed up a big job under harsh conditions. Terrific bloke. They also have long term interest free payment plans, which was very comforting.

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1 comment
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Stuart

StuartGreater Melbourne (Metropolitan), VIC

Trent was fast and efficient

published

Trent came out within 2 hours of the call and fixed the broken water main within 30 minutes. He was professional, friendly and discussed the work that was to be done.

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Extortionate charges

published

$990 plus $130 call out
Making $1120 to repair a copper pipe. 20 minute standard job. More than five times the going rate. I needed it urgently so proceeded. You get brain surgery for less. Will never use these people again and will warn against as actively as I can. Don’t use Jim’s unless you want to be ripped off!

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Charles

CharlesGreater Melbourne (Metropolitan), VIC

Absolute Rip Off

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Niomi S.

Niomi S.Greater Melbourne (Outer), VIC

Royally Ripped off!

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Niomi S.
Niomi S.

I do appreciate the follow-up call by the new Customer Service Manager who apologised for our experience and gave us back a small discount.

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D Peeryman

D PeerymanGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Will what a life saver awesome job thank you

published

So good to have supportive service team that are
very helpful and do wonderful job. They complete the job in good time and left a clean area when job was completed. Thank you

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Unbelievably expensive

published

I called Jim’s plumbing for a sink blockage. It was done with chemical and hand plunger in 5min for the cost of $831. I still can not understand how it is possible for this to be so expensive.

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Great service, Sunday call out

published

Esat came out on a Sunday quickly to fix a toilet issue. Great service and quick response fixed the problem in the most efficient way and everything looks neat and works well

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