?
? !
1 photo
Jim's Plumbing WA

Jim's Plumbing WA

4.2 from 219 reviews · View Statistics

Reviews

  • Customer Service
    4.3 (90)
  • Timeliness
    4.6 (91)
  • Job Satisfaction
    4.4 (83)
  • Rates and Fees
    3.6 (91)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • WA
  • Verified

Fantastic and efficient friendly service

published

We drilled through a water pipe and within 3 hours it was all fixed. Tyson was fantastic, and good communication despite being a public holiday ( sure he would prefer to be with family).
Job 919952

Customer Service
Timeliness
See all answers
1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Similar opinion? Write a review on ProductReview.com.au!
PlumbFirst

Looking for Plumbing Services?

Read the reviews for PlumbFirst

3,450 reviews
Ad
Sonya Cerny

Sonya CernyPerth, WA

  • 7 reviews
  • WA
  • Verified

Brilliant job and cleaned up afterwards

published

We had two old toilets removed and two new ones installed. I loved that the two old toilets and packaging from the new ones were all removed when our plumber left so we didn't have to hire a skip bin!

Customer Service
Timeliness
See all answers
1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Similar opinion? Write a review on ProductReview.com.au!
Katherine

KatherinePerth, WA

  • WA
  • Verified

Friendly Dean from Jim’s Hammond Park

published

Dean was punctual and professional and sorted out our plumbing emergency ASAP. Highly recommend him. Super friendly and helpful, easy to talk to. Very efficient when fixing the issue as he had the equipment in his van.

Customer Service
Timeliness
See all answers
1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Similar opinion? Write a review on ProductReview.com.au!
Plumbers

Find out how Jim's Plumbing WA compares to other Plumbers

Know better, choose better.

Compare all
Natasha

Natasha Perth, WA

  • WA
  • Verified

Absolute extortionists. Refused to provide a detailed quote.

published
Customer Service
Timeliness
See all answers
1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Similar opinion? Write a review on ProductReview.com.au!
Cheryl

CherylPerth, WA

  • 2 reviews
  • 3 likes
  • WA
  • Verified

Ripped Off! - dubious marketing techniques

published

Had to pay a call out fee of $132 over the phone and was told Plumber would assess the situation and give me a quote when he arrived. Plumber arrived and said any service was a fixed price of $699 'set by the office' I was in a vulnerable position as my sewerage drains were blocked from the neighbours tree roots and had no choice but to go ahead. Felt ripped off in the end after paying $831 for a service that should have cost about $275 (the price I paid the previous year but that plumber was on holidays).

Incentivised ReviewNo
2 comments
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Cheryl
Cheryl

To resolve the situation you need to not take advantage of people in vulnerable/emergency situations, charge a reasonable and fairs price and refund the excessive charges.

Similar opinion? Write a review on ProductReview.com.au!
Bradney3

Bradney3Perth, WA

  • WA
  • Verified

$1000 for a 1 hour fix

published

Do not call these guys! $120 call out fee. The plumber looked at the issue for 5 minutes and quoted us $1000 for a 1 hour job which involved about $10 in parts. We sent him packing but will be reporting this to the Department of Fair Trading.

Customer Service
Timeliness
See all answers
2 comments
Bradney3
Bradney3

As a follow up - we watched a couple of ytube tutorials and spoke to the team at Bunnings. We were able to fix the problem with $25 of parts and 45 minutes of fiddling around. I feel sorry for the old and vulnerable who this company takes for a ride.

Jim’s Plumbing
Customer ServiceJim’s Plumbing
Similar opinion? Write a review on ProductReview.com.au!
PlumbFirst

Looking for Plumbing Services?

Read the reviews for PlumbFirst

3,450 reviews
Ad
Teresa

TeresaPerth, WA

  • 2 reviews
  • WA
  • Verified

Stunned!!

published
Customer Service
Timeliness
See all answers
1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Similar opinion? Write a review on ProductReview.com.au!
Sue

SuePerth, WA

  • WA
  • Verified

Life saver and highly recommended professional service!

published

Plumber Dean from Jim’s Plumbing was very polite and friendly. He investigated the problem, explained clearly on what happened and how he’s going to fix the leak, gave a quote then politely ask if we need any other plumbing problems look at while he’s here. Work was done beautifully with all paving bricks put back in the correct patterns and all level up and cleaned. Dean was very thorough with what he does, he makes sure no leaks from the taps inside and outside the house and checked water pressure. He noticed we have a very old hot water system so offered some advice for future replacement.
I am so grateful for his service and wish him all the best with all future plumbing services.
Thank you very much Dean!

Customer Service
Timeliness
See all answers
1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Similar opinion? Write a review on ProductReview.com.au!
Yannis

YannisPerth, WA

  • WA
  • Verified

Be warned

published

Charged $1622 to replace a <$100 heating element in hot water unit. Thought this was ridiculous and told them but expected it must be complicated to charge that much. Job took less than 1 hour. When you phone the recording says they don't charge extra for afterhours (called on Sunday). Plumber came first and did nothing but provide quote and insist on payment upfront. Then plumber called electrician who changed the heating element. Actual time to replace was about 30 min and I helped. Then waited 30 min to fill with water to check it worked. Electrician had no idea how to bleed system and I had to show him. Electrician just checked there was power at the element and conducted visual leak check.

Customer Service
Timeliness
See all answers
3 comments
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Yannis
Yannis

0440308391

Yannis
Yannis
Similar opinion? Write a review on ProductReview.com.au!
Plumbers

Find out how Jim's Plumbing WA compares to other Plumbers

Know better, choose better.

Compare all
Steve Williams

Steve WilliamsPerth, WA

  • 2 reviews
  • 1 like
  • WA
  • Verified

No one should use any Jims services

published

By the response on here, many people feel the same, a pensioner friend had them fit a kitchen sink and mixer tap (supplied by the customer) the hole was already in the worktop, plumbing parts supplied would and I'll be generous cost $150.00 charge $1490.00 including GST. A total rip off

Metropolitan don't bother replying, i don't want to hear your response

Job Satisfaction
Rates and Fees
Incentivised ReviewNo
1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Similar opinion? Write a review on ProductReview.com.au!
Feras

FerasPerth, WA

  • WA
  • Verified

Extremely expensive!!!

published

130$ call out fees plus 592$ for replacing shower tap which took less than 5 mins!!! 722$ for exactly 5 minutes job. It really took him 5 mins to finish! Too expensive for such a small job

Customer Service
Timeliness
See all answers
1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Similar opinion? Write a review on ProductReview.com.au!
Relieved.

Relieved.Perth, WA

  • WA
  • Verified

Very professional

published

After reading reviews I suspect we paid a premium but I can say the fellow who came to quote (Jimmy) and the other who did the job (Dean) were exceptional in their attitude and dignified way they dealt with my very unwell relative in quite trying circumstances. No one likes to pay too much, but for me, they were worth every cent.

Customer Service
Timeliness
See all answers
1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Similar opinion? Write a review on ProductReview.com.au!
PlumbFirst

Looking for Plumbing Services?

Read the reviews for PlumbFirst

3,450 reviews
Ad
lakin

lakinPerth, WA

  • WA
  • Verified

Absolute rip off! Don't bother.

published
Customer Service
Timeliness
See all answers
Similar opinion? Write a review on ProductReview.com.au!
KiwiDaz

KiwiDazPerth, WA

  • 4 reviews
  • 8 likes

Rip off Prices!!!

published

$141.90 to come out and quote for fixing pipe in wall and wouldn't fix anything without giving a quote.
Should of got suspicious when I was told "I don't set the prices they are set by head office"...
$880 for just over an hour's work and using 1 joiner, probably less than $10. On top of that he smacks large hole in wall and leaves you to repair that at own cost. For that price I'd expect it plastered and painted. Or how about charging a reasonable price so people can afford to repair your mess after you leave?!!!
He was told to leave with his ridiculously outrageous quote in hand, what gives him the right to charge a weeks wages for one hours work?

Customer Service
Timeliness
See all answers
2 comments
Jim’s Plumbing
Customer ServiceJim’s Plumbing
KiwiDaz
KiwiDaz

I think it's all been said really don't you? You're charging over 3 times as much as other local plumbers, think you know this as you grab that $141.90 over the phone before sending anyone. Your pricing structure needs a serious tune up...

Similar opinion? Write a review on ProductReview.com.au!
Nort

NortPerth, WA

  • 3 reviews
  • 3 likes
  • WA
  • Verified

Rip off

published

Can't believe it cost me $723 to fix a leaking tap on. Saturday. Rip off do not use them. Disgraceful

All they did was reseat the tap seat. OMG not good will never ever use than again

Customer Service
Timeliness
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Plumbers

Find out how Jim's Plumbing WA compares to other Plumbers

Know better, choose better.

Compare all
BCT

BCT

  • 3 reviews
  • 3 likes
  • WA
  • Verified

Stunning Rip-Off!

published
Customer Service
Timeliness
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Jenny L

Jenny LPerth, WA

  • WA
  • Verified

The WORST Plumbing experience I ever had. Ripoff & Waste of time

published

Unprofessional, Inexperienced and complete ripoff for the service. Paid $132 for the Job Safety Analysis but the plumber didn't perform any tests but just took a couple of photos of the faulty hot water system. Quoted $3600 to replace a 50l hot water system, which the plumber explained that the hot water unit cost $1200-1500 (in fact, $400 ind GST) and 2-3 hours labour. I work that out they are charging $1000/hour for this service. At the end, I got the job done with another professional plumber for less than $1000 included the hot water unit and labour with the same warranty. NOT RECOMMENDED!

Customer Service
Timeliness
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Steven

StevenPerth, WA

  • WA
  • Verified

Worst crooks ever

published

In need of a plumber to replace parts in my toilet that I had already gotten for it.
I was told it would be a $130 call out fee.
Then plumber arrives 2 minutes later wants to charge 590.00 to put the parts back in toilet and check for no leaks. Fixed price he claims

Customer Service
Timeliness
See all answers
Similar opinion? Write a review on ProductReview.com.au!
PlumbFirst

Looking for Plumbing Services?

Read the reviews for PlumbFirst

3,450 reviews
Ad
Jane

JanePerth, WA

  • WA
  • Verified

Ridiculous pricing

published

20 minutes to reseat a leaking tap and replace washers cost me $490 plus the $130 call out. I feel it is well overpriced for a job that didn’t take long at all

Customer Service
Timeliness
See all answers
Similar opinion? Write a review on ProductReview.com.au!
  • WA
  • Verified

Worst Plumbing business in Perth

published

Charge$130 call out ( non-refundable). Quoted $1100 for work to replace outdoor water pipe. Got local plumber to do for $280. Worst Plumbing business around. Don't waste your time or money !

Customer Service
Timeliness
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 11
See all Jim’s Plumbing reviews

Questions & Answers

Sorry, there are no questions about Jim's Plumbing WA but you can read 10 questions about Jim’s Plumbing.

Get an answer from our members and Jim’s Plumbing representatives

Jim's Plumbing WA

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

PlumbFirst

PlumbFirst

3,450 reviews
Ad