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Rusted through after only 2.5 years
Extremely disappointed that this very expensive product has lasted so poorly. On the advertising it suggests it should last years and years - the only reason I was prepared to pay such a high price. Looking at other reviews this seems to be a fairly common!
Purchased in August 2018 for $685.00.
Lasted warranty period (2 years) and then rusted out
We purchased our Joraform Big Pig Composter online on 6 April 2018. Unfortunately just 2 years later it had rusted to the point where we felt some of the panels needed replacing. We understood that the product had a 2 year warranty but considering it advertises that it will last for years through extreme temperatures without risk of deterioration and the cost of the product ($650.00) we had expected it to last longer.
We contacted the company that we purchased it from online on 1 October 2020 via email and explained that the a couple of the p...anels had started to rust out badly to the point where the metal had a long crack and we were unsure how much longer the panels would hold out. We also mentioned there were rust bubbles on several of the other panels. Unfortunately after much back and forth from the company that we purchased it from online we were first offered the replacement panels at a cost of $500 which was reduced to $400 because of the length of time we had waited for their response. We explained that we were of the understanding (in previous emails) that the cost would be waived because of the level of deterioration so close to the warranty period. The company that we purchased it from online responded with an offer that we could pay just $250 for the panels as the freight to the NT is $295. We have since declined this offer as we believe that the product should have lasted longer, particularly in light of the cost, product description provided by the company and the close proximity to the warranty period. Vitality4Life came back with a last and final offer that we could pay $200 for the panels. Again we have decided to decline this offer as per above.
Purchased in April 2018 at Vitality 4 Life for $650.00.
We've just put the rusted out Pig on the verge for verge collection. It lasted less than 6 years (after we replaced the rusted doors with homemade wooden doors). For the price, I would have liked it to last longer than that.
Purchased in November 2013 at Vitality 4 Life.
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Questions & Answers
Do the vents on each side need to be in the same place?
Hi Felix E. Thank you very much for getting in touch. Yes the vents on the sides will need to be at the same height on both sides. To be sure, please do not hesitate to contact us at firstname.lastname@example.org for further assistance. Kind regards, Hayley
We purchased a big pig 1 year ago, it has been composting really well until the insulation on the lid and wall has started to shrink. One side now will not hold any heat and the other side is also starting to shrink. I am very careful not to add too much water and never over fill it we also make sure vents are kept clear. Has any one else had the same problem? I find this really disappointing.
Hi Leonie, thank you very much for reaching out. We have received your email and will most definitely look after you. We look forward to hearing from you. Kind regards, Hayley
Would like to know if there are plans to improve the liability to rust? Have had mine over 10 yrs. Rust and leaking have become a problem. It still composts well though. Wetter compost than I would like even though I add pellets as well. Have considered replacing but don’t want the rust to be a recurring problem.
Hi Tina, thank you very much for getting in touch. Has your composter got a mark on the interior to indicate the maximum fill line? This is something that has been changed recently. If all of the instructions are followed, there shouldn't be any issues with rust and leaking. Over many years there will be general wear and tear however. There is a handy 'start up guide' on our website which may help with specific usage tips. Please do not hesitate to get in touch with us at email@example.com
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