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Jordans NSW

Jordans NSW

3.1 from 14 reviews

Reviews

(7)
(0)
(1)
(0)
(6)
  • Customer Service
    4.5 (8)
  • Timeliness
    4.4 (8)
  • Job Satisfaction
    4.5 (8)
  • Rates and Fees
    4.4 (8)
Sinha

SinhaSydney, NSW

Overcharging, misinformation and non existent customer service

published
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Blue Mountains

Blue MountainsSydney, NSW

Customer service is more than cleaning the heater

published

Rang to organise a service call on heater. Service centre staff polite, knowledgeable and helpful. Service man arrived and did provide a thorough clean and general service. Sadly his communication skills were in need of improvement. He was abrupt, and discourteous. Failed to introduce himself, and was quite off hand and rude when a minor problem arose. We were not informed when organising the service that the heater would need to be removed from its position and cleaned on his ute. The plug needed to be removed to allow this to occur. Last service the heater was cleaned in situ.
Would have ranked much higher for the quality of the cleaning service provided but for the service staff communication skills that really need improvement.

Fantastic service

published

I would liket to thank Daniel & Dusty for the fantastic job they did installing my new log fire, friendly and knowledgeable, answered all of my concerns and did a first class job of the installation

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customer service

published

Thank you to Daniel, Diane, Peta and Glen from Springwood Gas for your excellent service and perseverance in repairing our old Osburn heater and would happily recommend your business. John & Teryl

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Life Changing

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Prior to meting the team at Jordan's my air conditioning system was in shambles. Having spoke to Shamirn on the phone expressing my concern she did not leave a question of mine unanswered.
The team came out and fixed my entire air conditioning system within days!
Forever thankful to the team. They are the ones to thank for the warmth in my house this chilly winter.
You'd be silly not to hire this fantastic company!!!

- Houda.

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Maryam

MaryamSydney, NSW

Customer Servive

published

The service is impeccable, Shamirn and Lisa in head office not only helped but went out of their way to resolve my aircon Issue.

I felt they did a amazing job and highly recommend the team at Jordan!!

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Natasha R.

Natasha R.Sydney, NSW

Great Service

published

Great and prompt service! Very helpful team. The technician was polite, knowledgable and gave us plenty of options. Happy to recommend to others. Will definitely contact again in the future.

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FunMum

FunMumSydney, NSW

Wonderful Service!

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I had a technician from Jordan’s out to fix my Brivis and he was wonderful! He was very efficient and my unit is now working perfectly.

I felt that he did a wonderful job and he was very pleasant to deal with. I will be recommending Jordan’s to all of my friends

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Happymum

HappymumSydney Surrounds, NSW

Fabulous Service

published

We had the boys from Jordans come out and fix out how water system. They were professional, efficient and were a pleasure to have in my home. I would have no hesitations in recommending Jordans to anybody.

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Ginger

GingerCanberra 2600, ACT

  • 2 reviews

Complete thieves

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Nathan

NathanCanberra 2600, ACT

  • 2 reviews

Thieves

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They are a service contractor in the Canberra area for Brivis.

They will take your credit card information before they come, and then will charge you whether they conduct work or not. Their initial callout fees are huge $300 for the first hour.

No doubt they demand credit card information up front as nobody in their right mind would think it is fair to attend to a job, be at a property for 5 minutes and do no work and then charge $300 for the privilege.

Be very very careful about the ridiculous call out fee.

published
tiger

tigerSydney, NSW

  • 10 reviews
  • 22 likes

Do not get Jordans NSW Pty Ltd

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Jane Castle

Jane Castle

  • 4 reviews
  • 4 likes

Poor Service

published

Jordans is the service provider for Rinnai. Their service is terrible. I paid for two technicians to come and assess my heater. They charged a tidy sum for a quick look and said they'd send me a quote for the work needed. A month passed, no quote. I rang to ask for the quote. Two weeks passed. Nothing. I rang again - they promised to get back to me. And again! This time they said they'd call me back that afternoon. You guessed it - nothing. On their website Jordans says: "Our commitment to customer service is unsurpassed and is under constant internal review". I don't think so. Rinnai itself has great customer service but their supply chain really, really sucks.

Inefficient, unreliable, unresponsive, uncommunicative.

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