In May 2020, LoanDolphin merged with Joust. Products and offerings remain the same but are now offered under the Joust brand.
The platform pushes brokers to lie to get your business
While the idea of Joust might make sense, the reality is very different.
We were told we had a relatively straightforward application, yet we had very few responses. Off the few responses, most were basically the rate displayed on the lender's website. So if you google the big bank rates or go to a comparator website, it's faster...
We finally got a response with a decent rate from a broker. 1.99%. Except that when the papers came through, it was 2.04%. I called him and he said "I had a similar case before you and managed to get 1.99%, couldn't...
Refinancing an investment property
How easy it was. Joust took my details and within a week I had some offers to choose from. Love this platform and have already recommended to a few friends.
For an online service, I was quite surprised at how effortless the process of switching my Home loan was. Simply advertise what you require and the banks come after you. 5 days from initial enquiry through to settlement. Too easy.
Good customer service and Cici has been always attentive to my questions and very helpful in delivering the final result. No extra cost. I am ok with the rate for my loan and happy with the arrangement.
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