In May 2020, LoanDolphin merged with Joust. Products and offerings remain the same but are now offered under the Joust brand.
Great service, great way to get access to a lot of lenders
Great support, quick responses.
I had my first offer within an hour.
Brokers have reviews and experience ratings which allow to judge the quality of the future engagement.
You can engage multiple people at the same time which creates great competitive environment.
Good customer service and Cici has been always attentive to my questions and very helpful in delivering the final result. No extra cost. I am ok with the rate for my loan and happy with the arrangement.
Great Service, Very Helpful advice
Thanks to Cici for running through a whole host of options and scenarios and following up with speed and purpose. We are looking forward to a loan that better suites our needs and would happily utilise LoanDolphin in the future.
Top notch service, would highly recommend
LoanDolphin exceeded our expectations. The service was so professional and accommodating. They found us a super competitive rate that we were unable to find elsewhere and helped us through every step of the way to get it all settled. Cici even made a Saturday house visit to get the papers signed and provided excellent advice. As a result we now have hundreds of dollars more each week in disposable income. Couldn't rate the service more highly!
Loan Dolphin good, some lender not good
Loan Dolphin's service is good. They are quite active in connecting me with lenders.
While my experience with Michael Joei from Gateway Bank was pretty bad. After telling me "you can ask anything", they rejected most of my requests, and let me feel they waited there for me to beg them for their good rate. Being arrogant, they do not cater for your individual needs, at all. I would not recommend them to any of my friends from now on.
The level of service I received from the team at LoanDolphin was excellent. They would get back to my questions in the same day.
I felt comfortable every step of the way, thanks to the team and brokers I dealt with. I highly recommend this platform to anyone looking to save money and time when getting a home loan.
- Verified customer
Happy to recommend
Found them easy to use. They were also quick to address any reservations I had, especially on privacy issues. The response from the banks and brokers were surprisingly prompt, given the current tighter lending conditions. I went with one of their brokers, Dean , who I found to be outstanding both in service and the specifics of the deal that was offered (the rate given as well as other non-rate benefits), which I eventually took. The only reason I did not give 5 stars was that their system did not seem to recognise that I had completed the ...process and continued to send emails to encourage me to do so. I suspect this was because I had paused in the middle of the initial sign-up to Loandolphin's system and returned to it some weeks later. To me it was a minor inconvenience to get these emails and so to be fair, I would have given 4.5 stars but Productreview don't do 'half-scores'. So overall I was happy with the process, very happy with the broker I signed with and the Loandolphin person I spoke to. Absolutely would endorse this method for getting loans and would also recommend Loandolphin.
Makes it easy to shop around for a better rate.
LoanDolphin were very helpful in helping us find a better deal when we decided to refinance our home loan. Their platform is easy to use and put us in touch with some great offers. We would definitely recommend them to people looking for a home loan in the future.
'The team at LoanDolphin were helpful and helped me every step of the way. The broker on the platform never wasted time and made sure everything was coming along smoothly as well.
I highly recommend this platform to those looking to get a new home loan or refinance. LoanDolphin has helped me save a lot of time and hopefully a lot of money.
The loan dolphin website was very user friendly and i was contacted quickly once i made my selection. Once in touch with a broker, he contacted me to go through my requirements to get the ball rolling a few days later. It was great to see all the available loans in one place, along with contact details on the site.
Excellent service and friendly staff
Loan Dolphin was extremely quick to match us with suitable mortgage brokers. The service provided by the mortgage broker was very professional and friendly. They went above and beyond to get us a great deal to buy our first home.
The interest rate we received was fantastic and the package deal got us more than we expected.
Overall fantastic service.
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