- Sign in
- Write a review
In May 2020, LoanDolphin merged with Joust. Products and offerings remain the same but are now offered under the Joust brand.
Joust (page 2 of 4)
Very good.
Excellent customer service. Staff were in contact with me every step of the way, making sure I was receiving the best customer service possible. I highly recommend using Loan Dolphin.
1 comment
TimGreater Melbourne (Metropolitan), VIC
Fast, effective, easy - pick any 3
Fast and effective service provided by both the brokers and LoanDolphin. I recommend the platform for anyone looking to get a new loan or refinance. The platform saved me plenty of time.
1 comment
Joust TeamJoust
Hi Tim, Thanks for the 5-star review. Excellent to read about your experience with the LoanDolphin platform service and how you saved plenty of time. Thanks and feel free to reach out if you need any further support!
Great service, great way to get access to a lot of lenders
Great support, quick responses.
I had my first offer within an hour.
Brokers have reviews and experience ratings which allow to judge the quality of the future engagement.
You can engage multiple people at the same time which creates great competitive environment.
Find out how Joust compares to other Home Loans
Know better, choose better.
Good service
Good customer service and Cici has been always attentive to my questions and very helpful in delivering the final result. No extra cost. I am ok with the rate for my loan and happy with the arrangement.
Andrew BGreater Melbourne (Inner), VIC
Great Service, Very Helpful advice
Thanks to Cici for running through a whole host of options and scenarios and following up with speed and purpose. We are looking forward to a loan that better suites our needs and would happily utilise LoanDolphin in the future.
1 comment
Joust TeamJoust
Hi Andrew, thank you for taking the time to provide feedback on your positive experience with us at LoanDolphin. Please feel free to reach out to us again in the future!
Annie Le CavalierSydney, NSW
- 2 reviews
- 1 like
Top notch service, would highly recommend
LoanDolphin exceeded our expectations. The service was so professional and accommodating. They found us a super competitive rate that we were unable to find elsewhere and helped us through every step of the way to get it all settled. Cici even made a Saturday house visit to get the papers signed and provided excellent advice. As a result we now have hundreds of dollars more each week in disposable income. Couldn't rate the service more highly!
1 comment
Joust TeamJoust
Hi Annie, Thanks for the raving review. Really appreciate taking the time to write about your experience with us. Glad that you found a super competitive home loan rate. Please do not hesitate to reac...
Read moreh out to us in the future if there is anything further we can assist you with!Exceptional Service
The services rendered by Cici were exceptional! She was very knowledgeable and patient. Managed to get us the lowest rate on the market. Cici was still helpful after the sale.
1 comment
Joust TeamJoust
Hi Mrs Jay, Thanks for sharing your experience. The team here at LoanDolphin and Cici really appreciates your feedback. It's wonderful to hear that you had such a fantastic experience even after the settlement.
greg
- 2 reviews
- 2 likes
Received lots of options
Great service. Received lots of offers to choose from and to further enquiry with if required. Currently progressing an application which looks promising which should save me a reasonable amount of costs per year.
Sam KSydney Surrounds, NSW
Loan Dolphin good, some lender not good
Loan Dolphin's service is good. They are quite active in connecting me with lenders.
While my experience with Michael Joei from Gateway Bank was pretty bad. After telling me "you can ask anything", they rejected most of my requests, and let me feel they waited there for me to beg them for their good rate. Being arrogant, they do not cater for your individual needs, at all. I would not recommend them to any of my friends from now on.
2 comments
Joust TeamJoust
Hi Sam, thanks for the review and the feedback related to Gateway Bank. We would look into this and determine what and where things had gone wrong to learn and take corrective action to prevent this f...
Read morerom occurring in the future. Thank you again for taking the time to bring this to our attention.Right, thanks for the reply.
Basically, I proposed my request and Mr Michael Joei said he could consider this. Then I spent a few calls talking to him, specifically elaborate my condition, e.g. need...
Read more help in fill out application forms, not enough time in preparing due to business travel overseas, etc. Right after that I got rejection from him on this.Find out how Joust compares to other Home Loans
Know better, choose better.
excellent service
The level of service I received from the team at LoanDolphin was excellent. They would get back to my questions in the same day.
I felt comfortable every step of the way, thanks to the team and brokers I dealt with. I highly recommend this platform to anyone looking to save money and time when getting a home loan.
1 comment
Joust TeamJoust
Hi Mark, Thanks a lot for the review. The team puts in a lot of effort to make things easy and seamless. Thanks for taking the time and please feel free to recommend us to any of your friends and family
Stella
- 2 reviews
Great service
Professional agent who provided professional service helped me a lot with my refinancing. Cici explained different products for me just to find the most suitable one. Really appreciated
ka7Sydney
- 3 reviews
- 1 like
- Verified customer
Happy to recommend
Found them easy to use. They were also quick to address any reservations I had, especially on privacy issues. The response from the banks and brokers were surprisingly prompt, given the current tighter lending conditions. I went with one of their brokers, Dean , who I found to be outstanding both in service and the specifics of the deal that was offered (the rate given as well as other non-rate benefits), which I eventually took. The only reason I did not give 5 stars was that their system did not seem to recognise that I had completed the ...
Read moreprocess and continued to send emails to encourage me to do so. I suspect this was because I had paused in the middle of the initial sign-up to Loandolphin's system and returned to it some weeks later. To me it was a minor inconvenience to get these emails and so to be fair, I would have given 4.5 stars but Productreview don't do 'half-scores'. So overall I was happy with the process, very happy with the broker I signed with and the Loandolphin person I spoke to. Absolutely would endorse this method for getting loans and would also recommend Loandolphin.1 comment
Joust TeamJoust
Hi, Thanks a lot for your review, feedback and endorsement. We are thrilled that you found a good mortgage broker like Dean to look after your home loan. We are sorry about the email issue we will loo...
Read morek into the updates and fix it. Feel free to recommend LoanDolphin to your friends and family :)Easy to use
Easy to use and the brokers they put us in touch with had some great deals. Would definitely use them again.
jimbosydney
excellent
very efficient and responsive. good job loan dolphin. brokers on the service were also quick to get back in touch
Makes it easy to shop around for a better rate.
LoanDolphin were very helpful in helping us find a better deal when we decided to refinance our home loan. Their platform is easy to use and put us in touch with some great offers. We would definitely recommend them to people looking for a home loan in the future.
Find out how Joust compares to other Home Loans
Know better, choose better.
Easy
'The team at LoanDolphin were helpful and helped me every step of the way. The broker on the platform never wasted time and made sure everything was coming along smoothly as well.
I highly recommend this platform to those looking to get a new home loan or refinance. LoanDolphin has helped me save a lot of time and hopefully a lot of money.
Sir WazzaSydney, NSW
- 5 reviews
WOW what a service
i was very surprised by the result, got a great loan with the features I wanted, easy to use and not pushy, I felt in total control and informed the whole way, I have recommended this service to many friends.
Fantastic service!
The loan dolphin website was very user friendly and i was contacted quickly once i made my selection. Once in touch with a broker, he contacted me to go through my requirements to get the ball rolling a few days later. It was great to see all the available loans in one place, along with contact details on the site.
RichSydney
Great service. Easy to use and resulted in a better deal on my existing home loan!
Excellent customer service, eager to help and improve my listing to help me achieve a better result. Received many bids,
Nathan MRIVERSTONE
Excellent service and friendly staff
Loan Dolphin was extremely quick to match us with suitable mortgage brokers. The service provided by the mortgage broker was very professional and friendly. They went above and beyond to get us a great deal to buy our first home.
The interest rate we received was fantastic and the package deal got us more than we expected.
Overall fantastic service.
Questions & Answers
Sorry, there are no questions yet.
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Joust TeamJoust
Hi Elena, Really appreciate taking the time to leave us a review here. Thanks for the recommendation and please feel free to reach out if you need any further support from our team.