In May 2020, LoanDolphin merged with Joust. Products and offerings remain the same but are now offered under the Joust brand.
The most professional service
Loan Dolphin, provided us with several options in a very short time. Each option was answered quickly. We chose a low rate with Ms Jenny Huang from Mortgage House. They worked tirelessly in obtaining approval and finalising our refinance. Loan Dolphin would be our choice again and we can highly recommend them.
Patrick - Central Coast NSW
- Verified customer
Seamless process with excellent communication
Worked with James Zhang (broker) from LoanDolphin. Found James to be very efficient with excellent communication skills and a smoot liaison/interface with the bank - coordinated everything with the bank through to loan settlement and always promptly responded to queries even on weekends/late evenings.
- Verified customer
I had spoken to a mortgage broker who I didn't get the feeling he was giving me a very good deal but I didn't want to waste too much time so I found LoanDolphin and gave it a try. It's such a good idea, it took me 10min to put all my info and then I got a few bids immediately and heaps more within a few hours which were way better than my broker had offered me, even with the same bank! Seriously saved me a lot of time and I would have paid a lot more interest if I had taken my brokers offer instead. Great to finally see something that is pro-customer, well done
I was looking for a simple mortgage switch that would give me better value than the existing provider. The process was easy and the customer service was excellent. I was kept in the loop throughout the entire process and all interactions were handled swiftly. Well done! Thank you loan dolphin.
Doung the right thing
We were looking to refinance and a friend of mine recommended Loan Dolphin and it really helped me find out more about the market than I could’ve done myself. It was an easy experience to put all the information and then I got lenders to bid (I am not sure if lenders see each other’s offers). I didn’t have to do much at all. My BOQ lender was really good and supportive. At the end of the day I was able to refinance with ease without having to do much work.
Waste of time
We have wasted three months of working with a broker, providing all information, compromising on the amount we wanted to refinance and as far as we know provided everything required, only for nothing to progress. Due to the delays, we put a deadline of 31st October to receive a formal loan offer. It is now COB 1st November and we have not heard from the broker, nor received any explanation as to why the loans didn't proceed. Really disappointing.
The concept of Loan Dolphin is very good, but in our case, it was all for nothing.
- Verified customer
LoanDolphin is great, the best solution for people looking to land a mortgage
The process is streamlined and quick. It only takes 10-15 minutes to post your mortgage requirements and start reviewing bids. There is no obligation and brokers cannot reach you out directly unless you intentionally share your phone number with them.
My only suggestion for improvement would be to work on the internal chat. It seems to remove all of the formatting (including newlines) and also does not mark messages as read sometimes. Minor thing though, given that the product is relatively new, it's absolutely perfect!
P.S. I used LoanDolphin to refinance my owner-occupied mortgage
Save yourself time, effort and the headache
LoanDolphin takes away the endless hours you'd spend on different websites comparing different rates, fees, etc. You get a snapshot of what each broker can offer, and choose the best option for you to open up a no obligation chat. The broker I selected (Max Harris from Azura Financial) turned out to be very helpful and diligent in letting me know my options and best deals for a loan. Would highly recommend him and also LoanDolphin for the quality of brokers they have on their service!
Great way to keep your bank honest and get a better rate
Much better than doing the ring around or multiple form filling. Took me less than 15 minutes to fill in our details, and saved a whole load of time being able to compare, but not just compare - find an actual mortgage broker or bank person to help follow through.
Saved me a lot of time
Used LoanDolphin and we found a very good rate from NAB. It was good to see all the offers online and most of them were better than what was on other sites. But the best was I could decide on who I want to deal with and it looked like it was a very competitive in there which was good for us. We wanted a quick turnaround for the refinance from CBA and the Lester worked really hard.
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