In May 2020, LoanDolphin merged with Joust. Products and offerings remain the same but are now offered under the Joust brand.

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Joust

joust.com.au

4.8 from 75 reviews · View Statistics

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Arnaud

2 reviews

The platform pushes brokers to lie to get your business

published 1 month ago

While the idea of Joust might make sense, the reality is very different.
We were told we had a relatively straightforward application, yet we had very few responses. Off the few responses, most were basically the rate displayed on the lender's website. So if you google the big bank rates or go to a comparator website, it's faster...
We finally got a response with a decent rate from a broker. 1.99%. Except that when the papers came through, it was 2.04%. I called him and he said "I had a similar case before you and managed to get 1.99%, couldn't...

Read more for you" So essentially, he offered us a rate he hoped he could get us but never said anything until I questionned him about it. So beware, I will never use this site again as it promotes lies and brokers making up rates to get your business. I didn't rate terrible because Joust customer service until I selected a broker in their platform was pretty good.

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1 comment

Joust TeamJoust1 month ago

Thanks so much for the positive feedback on the experinece you had with our customer service team. Our aim is always to strive to do our absolute best to make things easier for you.

I hope you can un...

Read morederstand that Joust is a marketplace, where customers like yourself, and "suppliers" such as banks and brokers; can come together to provide mortgage solutions that are suited to both parties.

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