In May 2020, LoanDolphin merged with Joust. Products and offerings remain the same but are now offered under the Joust brand.
The platform pushes brokers to lie to get your business
While the idea of Joust might make sense, the reality is very different.
We were told we had a relatively straightforward application, yet we had very few responses. Off the few responses, most were basically the rate displayed on the lender's website. So if you google the big bank rates or go to a comparator website, it's faster...
We finally got a response with a decent rate from a broker. 1.99%. Except that when the papers came through, it was 2.04%. I called him and he said "I had a similar case before you and managed to get 1.99%, couldn't...
'The level of service I received from the team at LoanDolphin was excellent. They would get back to my questions in the same day.
I felt comfortable every step of the way, thanks to the team and brokers I dealt with. I highly recommend this platform to anyone looking to save money and time when getting a home loan
It will help if you have busy life style!
Good platform, it helped me connecting to multiple brokers and finding the one I could work with.
I gave four stars only because received so many follow up calls and emails from LoanDolphine despite my clear request for no further follow ups.
Definitely the follow ups are necessary for some cases. This is something that the team can improve on in the customer engagement process.
Find out how Joust compares to other Home Loans
Know better, choose better.
Excellent customer service. Staff were in contact with me every step of the way, making sure I was receiving the best customer service possible. I highly recommend using Loan Dolphin.
Great Service, Very Helpful advice
Thanks to Cici for running through a whole host of options and scenarios and following up with speed and purpose. We are looking forward to a loan that better suites our needs and would happily utilise LoanDolphin in the future.
Happy to recommend
Found them easy to use. They were also quick to address any reservations I had, especially on privacy issues. The response from the banks and brokers were surprisingly prompt, given the current tighter lending conditions. I went with one of their brokers, Dean , who I found to be outstanding both in service and the specifics of the deal that was offered (the rate given as well as other non-rate benefits), which I eventually took. The only reason I did not give 5 stars was that their system did not seem to recognise that I had completed the ...process and continued to send emails to encourage me to do so. I suspect this was because I had paused in the middle of the initial sign-up to Loandolphin's system and returned to it some weeks later. To me it was a minor inconvenience to get these emails and so to be fair, I would have given 4.5 stars but Productreview don't do 'half-scores'. So overall I was happy with the process, very happy with the broker I signed with and the Loandolphin person I spoke to. Absolutely would endorse this method for getting loans and would also recommend Loandolphin.
Waste of time
We have wasted three months of working with a broker, providing all information, compromising on the amount we wanted to refinance and as far as we know provided everything required, only for nothing to progress. Due to the delays, we put a deadline of 31st October to receive a formal loan offer. It is now COB 1st November and we have not heard from the broker, nor received any explanation as to why the loans didn't proceed. Really disappointing.
The concept of Loan Dolphin is very good, but in our case, it was all for nothing.
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.