In May 2020, LoanDolphin merged with Joust. Products and offerings remain the same but are now offered under the Joust brand.
Everything was straight forward
The staff who helped me were responsive and helpful. They helped make the refinancing process much simpler.
I'd like commend David and Susanna for their help in particular. Thank you for your assistance
Fantastic concept! Banks come to you! A great service that I would recommend using. Customer service is excellent with immediate follow up calls! Why would you call a bank and be on hold 30 minutes when you have a service like this? Very professional and offers come to you within 24 hours.
The platform pushes brokers to lie to get your business
While the idea of Joust might make sense, the reality is very different.
We were told we had a relatively straightforward application, yet we had very few responses. Off the few responses, most were basically the rate displayed on the lender's website. So if you google the big bank rates or go to a comparator website, it's faster...
We finally got a response with a decent rate from a broker. 1.99%. Except that when the papers came through, it was 2.04%. I called him and he said "I had a similar case before you and managed to get 1.99%, couldn't...
Refinancing an investment property
How easy it was. Joust took my details and within a week I had some offers to choose from. Love this platform and have already recommended to a few friends.
For an online service, I was quite surprised at how effortless the process of switching my Home loan was. Simply advertise what you require and the banks come after you. 5 days from initial enquiry through to settlement. Too easy.
Banks bid for you to join them
I highly recommend Joust as they provide financial lenders that bid to have you as their customer. It’s quick and easy and do not worry if your credit rating is poor! Thanks to Joust I refinanced with Bank Of Melbourne within a month and will save thousands per year as a result of getting a great home loan rate!
- Verified customer
Easy, efficient refinancing
The process is so easy. The reverse auction aspect is fantastic and well worth it. We get lazy with our automatic systems. We have saved approximately $500 p/wk by looking at our finances and refinancing. The new bank was fantastic to deal with through the whole process. After being with another institute for 32years and them not offering any incentives to continue our relationship, it was a no-brainer.
Review collected in partnership with Joust
Simple and easy platform to reach out to brokers
Extremely happy with the service provided by LoanDolphin. The process saved me plenty of time and stress.
The brokers I got connected with through the platform made me feel comfortable every step of the way. I highly encourage anyone looking to save money and time to give the platform a go!
Best service from Cici
Cici was very responsive in contacting me, simplifying and making options easy to understand. As a bonus I even got an additional 300,000 Qantas points to fly out on a trip. There were no unexpected costs or additional issues. Very satisfied with the interest rate I got for the loan.
Really happy with the service and follow up that we received
We were assisted to find the right broker and in turn the right mortgage for us. Can't thank you enough for our positive outcome! We can highly recommend using this service.
Max Harris - Refinance
Max was thorough, informative, friendly and very helpful
I'm so very excited he was able to help me with this.
No extra costs. Max was timely with everything required. Thankyou kindly Max
LoanDolphin was easy to use and provided us with some great refinance options. Their communication and follow up was prompt and at a time convenient to me. The brokers we found provided great service.
Exceptional Customer Service from Cici Wang
This was my first experience in applying for a Home Loan and Cici went above and beyond to help me achieve this. She was able to get the job done and execute everything to plan and kept me informed at all necessary times.
From my first initial meeting with Cici, she proved to be more than a capable Broker, she understood what my requirements were, offered me tailored solutions and was able to come up with solutions to my problems when they arose.
She was very helpful at all stages of the Home Loan Application, finding me the best Bank, and ...walking me through step by step what was needed and what was the process, all the way from origination to settlement. I cannot thank her enough. I would recommend her to my friends and family and would use her in the future. Thank you Cici.
Great experience on all counts
Loved dealing with Nick from day one. He was professional, switched on and always had our best interests at heart. Wouldn't hesitate to recommend him to anyone and we look forward to working with him again in the not too distant future.
Beat the banks. LoanDolphin saved us so much money!
An excellent experience. For years we've been with the same bank and now through LoanDolphin we have established an ongoing relationship where we can continue to get the best deal on financing.
While the process was new to me, LoanDolphin gave us a clear map and personal service to guide us along the path in simple steps. We entered our needs once and described what was most important, then waited for the tailored personal bids. Choosing the best rate, the best experience profile and the best solution we saved nearly $20,000 annually.
Now I wish we did that 10 years ago.
Great service from Cici Wang
This is our first home buying experience in Australia and I am lucky to have been able to connect with Cici through a partnership with the company I work for. Cici was on top of the whole process, kept us up to date, we had valuation issues in the beginning but she kept in finding the best bank and product to meet our needs. Out of the team of conveyancers, paralegal and agent that worked to make my home buying experience, Cici was the only one who consistently exceeded our expectations. She helped to make the coordination much smoother during...the settlement process and Cici was the only person in my team of professionals who is flawless. Thanks Cici for working with us for the last three months. It was a long process , but we got there . You made our home buying experience a memorable one and you have been on point the whole time. Really impressive Cici, I will highly recommend you! Cheers, Johanna and Severino Mendoza
Great Experience with World's Best
Excellent service, extremely satisfied with the attention and care we received from Cici and her team. We are greatly tankful for helping us securing our dream home.
If you are thinking of buying a property, go see Ranin or Cici knowing that you are in extremely good hands with World's Best.
Cici is the best!
I'd recommend Loan Dolphin and specifically Cici Wang to anyone who needs mortgage. Cici helped us determine the best product for us and the loan was approved quickly. Well done!
Amazing Service and amazing people Fast and most efficient
Customer service is one the best part of this company and knowledge on everything you ask
They go above and beyond there role and very well done for me.
No issues with loan at anytime from starting to end of the process
Super satisfied one of the best people I met in the market for loan processing
Cici and Ranin are the rockstars no less than 5 star Rating
Great single point of comparison
Great customer service, very responsive with quotes within a few hours of submission and great rates for loans. Suggest you only go to this service when you are close to offering.
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