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Joust
4.8 from 77 reviews · View Statistics

Reviews

4.9

15 reviews
3
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2
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Wayne Taylor

Wayne TaylorMetropolitan Adelaide, SA

Don't need to go anywhere else!

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateJanuary 2021
Loan used forRefinancing
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HsH

HsH

  • 3 reviews

Everything was straight forward

published

The staff who helped me were responsive and helpful. They helped make the refinancing process much simpler.

I'd like commend David and Susanna for their help in particular. Thank you for your assistance

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
Joust
Joust TeamJoust

We appreciate your great review. So glad we're able to help simplify your refinancing process. We'll definitely pass on your kind words.

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Tony

TonyGreater Melbourne (Inner), VIC

Banks bid for you to join them

published

I highly recommend Joust as they provide financial lenders that bid to have you as their customer. It’s quick and easy and do not worry if your credit rating is poor! Thanks to Joust I refinanced with Bank Of Melbourne within a month and will save thousands per year as a result of getting a great home loan rate!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateSeptember 2020
Loan used forRefinancing
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Michael

MichaelGippsland, VIC

  • Verified

Easy, efficient refinancing

published

The process is so easy. The reverse auction aspect is fantastic and well worth it. We get lazy with our automatic systems. We have saved approximately $500 p/wk by looking at our finances and refinancing. The new bank was fantastic to deal with through the whole process. After being with another institute for 32years and them not offering any incentives to continue our relationship, it was a no-brainer.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateJuly 2020
Loan used forRefinancing
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Review collected in partnership with Joust

Sreenith K.

Sreenith K.Sydney, NSW

  • 2 reviews

Simple and easy platform to reach out to brokers

published

Extremely happy with the service provided by LoanDolphin. The process saved me plenty of time and stress.

The brokers I got connected with through the platform made me feel comfortable every step of the way. I highly encourage anyone looking to save money and time to give the platform a go!

Transparency
Customer Service
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forFirst Home
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Gen

GenBrisbane

  • 2 reviews

Really happy with the service and follow up that we received

published

We were assisted to find the right broker and in turn the right mortgage for us. Can't thank you enough for our positive outcome! We can highly recommend using this service.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
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Helpful Service

published

LoanDolphin was easy to use and provided us with some great refinance options. Their communication and follow up was prompt and at a time convenient to me. The brokers we found provided great service.

Transparency
Incentivised ReviewNo
Loan TypeVariable Rate
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Exceptional Customer Service from Cici Wang

published
Transparency
Customer Service
Incentivised ReviewNo
Loan TypeVariable Rate
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Great experience on all counts

published

Loved dealing with Nick from day one. He was professional, switched on and always had our best interests at heart. Wouldn't hesitate to recommend him to anyone and we look forward to working with him again in the not too distant future.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forFirst Home
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Ed Philps

Ed PhilpsSydney, NSW

Beat the banks. LoanDolphin saved us so much money!

published

An excellent experience. For years we've been with the same bank and now through LoanDolphin we have established an ongoing relationship where we can continue to get the best deal on financing.
While the process was new to me, LoanDolphin gave us a clear map and personal service to guide us along the path in simple steps. We entered our needs once and described what was most important, then waited for the tailored personal bids. Choosing the best rate, the best experience profile and the best solution we saved nearly $20,000 annually.
Now I wish we did that 10 years ago.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateSeptember 2019
Loan used forInvestment Property
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Sharmin Ali

Sharmin AliSydney, NSW

Great Experience with World's Best

published

Excellent service, extremely satisfied with the attention and care we received from Cici and her team. We are greatly tankful for helping us securing our dream home.

If you are thinking of buying a property, go see Ranin or Cici knowing that you are in extremely good hands with World's Best.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
Joust
Joust TeamJoust

Thanks Sharmin for your amazing feedback about our LoanDolphin service. We always strive to do our very best with every single person we deal with.

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Bob

BobSydney, NSW

Cici is the best!

published

I'd recommend Loan Dolphin and specifically Cici Wang to anyone who needs mortgage. Cici helped us determine the best product for us and the loan was approved quickly. Well done!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forSecond Home
1 comment
Joust
Joust TeamJoust

Hi Bob, thanks for the wonderful review. Thrilled that you found the best product and home loan. Please do not hesitate to reach out to us if there is anything further we can assist you with!

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Annie Le Cavalier

Annie Le CavalierSydney, NSW

  • 2 reviews
  • 1 like

Top notch service, would highly recommend

published

LoanDolphin exceeded our expectations. The service was so professional and accommodating. They found us a super competitive rate that we were unable to find elsewhere and helped us through every step of the way to get it all settled. Cici even made a Saturday house visit to get the papers signed and provided excellent advice. As a result we now have hundreds of dollars more each week in disposable income. Couldn't rate the service more highly!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
Joust
Joust TeamJoust
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