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Joust
4.8 from 75 reviews · View Statistics

Reviews

4.8

75 reviews
  • Transparency
    4.5 (2)
  • Customer Service
    4.0 (2)
  • Loan TypeVariable Rate (2) and Split (1)
  • Application Process
    3.7 (3)
  • Timeliness
    2.7 (3)
  • Loan used for
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Refinance

published

'The level of service I received from the team at LoanDolphin was excellent. They would get back to my questions in the same day.

I felt comfortable every step of the way, thanks to the team and brokers I dealt with. I highly recommend this platform to anyone looking to save money and time when getting a home loan

Application Process
Timeliness
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Sohrab

SohrabSydney, NSW

It will help if you have busy life style!

published

Good platform, it helped me connecting to multiple brokers and finding the one I could work with.
I gave four stars only because received so many follow up calls and emails from LoanDolphine despite my clear request for no further follow ups.

Definitely the follow ups are necessary for some cases. This is something that the team can improve on in the customer engagement process.

Transparency
Customer Service
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Very good.

published

Excellent customer service. Staff were in contact with me every step of the way, making sure I was receiving the best customer service possible. I highly recommend using Loan Dolphin.

Incentivised ReviewNo
1 comment
Joust
Joust TeamJoust

Hi Elena, Really appreciate taking the time to leave us a review here. Thanks for the recommendation and please feel free to reach out if you need any further support from our team.

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Andrew B

Andrew BGreater Melbourne (Inner), VIC

Great Service, Very Helpful advice

published

Thanks to Cici for running through a whole host of options and scenarios and following up with speed and purpose. We are looking forward to a loan that better suites our needs and would happily utilise LoanDolphin in the future.

Transparency
Customer Service
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1 comment
Joust
Joust TeamJoust

Hi Andrew, thank you for taking the time to provide feedback on your positive experience with us at LoanDolphin. Please feel free to reach out to us again in the future!

ka7

ka7Sydney

  • 3 reviews
  • 1 like
  • Verified customer

Happy to recommend

published
1 comment
Joust
Joust TeamJoust

Good

published

Very good and helpful for my loan application, finding cheaper rates better than looking online. Great to deal with again

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