Had a great experience.
I was having a problem with a manufacturer over a warranty. This went on for 2 months, so I went back to JM and spoke to Bella who is the managers PA. Within 24hrs the problem was fixed and my stress level went down quite a few notches. Many thanks Bella.
Not the best in-store experience
Last wk my mum and I bought a few things each in the triple figure $ range. The man that served us was nice and knocked a bit of each of the items without us asking. However, on Sunday we went back to the store for another expensive item. Only a couple of customers in store but not a staff member in sight.
I knew what I was after but wanted some information about it and a good deal. I walked round the entire store and not one person came to my assistance. Actually I couldn't see anyone. The counter was also unattended. Eventually the only per...son I did find near the tech dept was at a desk on the phone. I did another lap around the store, eventually finding what I was after but no staff still. Took it to the counter where a poor lady had been waiting to be served since I came in. I stood behind her and waited for a while. Eventually someone came to the counter. When I was served I asked if they could do a better price. He straight out said "No, that'll be $XXX". I stated that I know a few people who have walked into store and had $10 knocked off this product. He didn't want to know about it. I guess it depends who you get, and where you shop. Obviously this experience left me a bit disappointed. I didn't bother to ask for information about the product. The staff member seemed in a hurry to get back out the back. As it was a xmas present and no alternative store to purchase from I paid for it and left. I know it was a Sunday and it is the end of the year but if you are going to work in retail you need a team of enthusiastic staff and helpful ones. That was not present on my latest trip.
Just the Best customer service you can ever experienced
I am not an easy customer, I'm quite demanding and hard to please. I was looking for a washing machine and I've experienced the best customer service ever by Dan, the Manager, and his team.
I highly recommend to stop by for a chat if you are looking for something, the guys at Joyce Mayne in Maroochydore are Extremely HELPFUL
I really like shopping at Joyce Mayne South Nowra. I find it an easy shop to find products, and the staff are always helpful. If they don't have what you want in stock they are always happy to order it in for you. And buying online and picking it up from their warehouse is so easy. I recently bought a freezer online and was able to pick it up within a few hours at the warehouse. There are always enough parking spaces as well
I needed an extra fridge for the festive season and Joyce Mayne at Maroochydore provided me with fantastic service (Daniel Clarke) and a great price on a 120l Hisense bar fridge...
I would recommend this store for service and value for money.
My Son went to Joyce Maine Garbutt to buy a 144hz monitor. That was his 1 requirement. Not being a computer expert he trusted the salesman who sold him an LG 32MP58HQ which IS NOT 144hz! Due to no recordings of the sale I can not prove anything but My Son was clear! 144hz. The 32MP58HQ is only 60hz. Do not trust sales people at Joyce Maine Garbutt!!
Joyce Mayne Chancellor Park service is OUTSTANDING especially from Mitch!The whole team are amazing!!!
The team are engaging and welcoming and guide you to where you need to be without being pushy. Mitch had the patience of s saint and helped me get my tv up and running...you deserve a pay rise. You rock!!!
Purchase of HP Printer
I went to Joyce Mayne Toowoomba to purchase a HP Printer,I had purchased from this store before and the service was good, however this time the salesman must have got out of bed the wrong way. He was most upset that I did not accept the extended warranty for extra cost and when I said my last printer lasted 8 years he said this one won't. I worked in retail for many years and I know some customers can be difficult but in this case I knew what I wanted and was just happy to pay the price and be on my way . Maybe this person needs some help with customer service.
We went into the store to see the Dishwasher we wanted
The sales rep was OK but he did us a deal as we had done our homework first on the best prices. We also got a cash back from Bosch.
I bought a lg robotic vacuum from Clint at the domain store in Townsville. I highly recommend Clint he was very knowledgeable and happy to assist in any way he can. He is an asset to your store.
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