- Physical store
Australian Consumer Law means nothing to Joyce Mayne ... they treat customers with contempt.
I purchased a Samsung 43” 8 Series UHD 4KTV from Joyce Mayne Maroochydore in mid-May 2020. The TV was less than seven weeks old when it unexpectedly shut down mid-movie and began an endless 13 second cycle of trying to restart. I did some basic troubleshooting before contacting Joyce Mayne Maroochydore to request a replacement. Under Australian Consumer law the TV had clearly suffered a major failure. Joyce Mayne Maroochydore insisted that the TV be taken to a service centre for repair.
Joyce Mayne Maroochydore then contacted me to say the ...
Had a great experience.
I was having a problem with a manufacturer over a warranty. This went on for 2 months, so I went back to JM and spoke to Bella who is the managers PA. Within 24hrs the problem was fixed and my stress level went down quite a few notches. Many thanks Bella.
Not the best in-store experience
Last wk my mum and I bought a few things each in the triple figure $ range. The man that served us was nice and knocked a bit of each of the items without us asking. However, on Sunday we went back to the store for another expensive item. Only a couple of customers in store but not a staff member in sight.
I knew what I was after but wanted some information about it and a good deal. I walked round the entire store and not one person came to my assistance. Actually I couldn't see anyone. The counter was also unattended. Eventually the only per...son I did find near the tech dept was at a desk on the phone. I did another lap around the store, eventually finding what I was after but no staff still. Took it to the counter where a poor lady had been waiting to be served since I came in. I stood behind her and waited for a while. Eventually someone came to the counter. When I was served I asked if they could do a better price. He straight out said "No, that'll be $XXX". I stated that I know a few people who have walked into store and had $10 knocked off this product. He didn't want to know about it. I guess it depends who you get, and where you shop. Obviously this experience left me a bit disappointed. I didn't bother to ask for information about the product. The staff member seemed in a hurry to get back out the back. As it was a xmas present and no alternative store to purchase from I paid for it and left. I know it was a Sunday and it is the end of the year but if you are going to work in retail you need a team of enthusiastic staff and helpful ones. That was not present on my latest trip.
Beware before you buy
My husband and I bought a brand-new washing machine from Joyce Mayne just over 2 weeks ago (after shopping around between Harvey Norman, The Good Guys and Joyce Mayne at Domain Central) and settled on Joyce Mayne as we were guaranteed REPLACEMENT rather than REPAIRS if the machine is defective or faulty. This was extra peace of mind, and paying that little bit more for replacement was what won us over.
Not even a week and a half later, the washing machine is not working. We contact Joyce Mayne and are told they will look at doing repairs, whi...ch could be scheduled anytime in the next week, leaving us without a washing machine for this whole time. After a full day of going back and forth and arguing that a brand new machine shouldn’t be faulty, we basically get told to wait and they’ll see what they can do. Waiting a day may not seem like a lot to some, but it is a long and stressful time when you don’t know what they’re going to do, and if you’ll be without a washing machine for potentially a week or more. On the second morning, after contacting Joyce Mayne again for an update we are told they are going to replace with a new machine, ONLY because they’ve been told that getting parts to do repairs will take too long, not because we received a defective brand new washing machine. This is absolutely ridiculous and just a joke to us – bottom line, you buy brand new, you expect brand new and working! We have since found out that the guarantee of Product Care Replacement is after a 2 year period… so it doesn’t matter if you’ve just bought a brand new item, if they can repair, they will. This was something that was conveniently left out on the date of purchase too! It’s especially not right or fair that the strongest point of the sales pitch was the replacement guarantee. To add insult to injury, we were told the replacement machine was to be delivered on Saturday morning first up (before 10am). We changed our whole morning around to suit this and after no delivery before midday, we called and were told they had no notes to suggest this, and no idea when it would be delivered!!! Just another nail in their coffin! We get told they will call half hour before and even then, cannot give us an arrival time or try to redeem themselves and deliver our machine right away. So here we are again, changing our afternoon plans to suit Joyce Mayne. They called at 2:30pm to say they were half hour away but delivered our washing machine at 3.30pm. Go figure! No sorry no nothing - it’s contractors that do the delivery, absolving Joyce Mayne of any responsibility. Very unhappy customers to say the least. I am also 7.5 months pregnant and having to deal with this whilst my husband was away for work.. well in all honesty, I should never even have had to deal with it – they should have replaced on the first word being that it was only purchased days before AND brand-new; common sense is supposed to prevail. I’m sure Joyce Mayne wouldn’t put up with this either if they were in my shoes! If they could have just been straight with us from the start and apologised maybe we’d feel differently – it’s all just been lies. We have shopped at Joyce Mayne for over 5 years and have a household full of Joyce Mayne items but no more, we are so disgusted with the service and lack of professionalism that was displayed… and just basic common sense and decency. We hope everyone will keep this in mind before shopping at Joyce Mayne Domain.
Just the Best customer service you can ever experienced
I am not an easy customer, I'm quite demanding and hard to please. I was looking for a washing machine and I've experienced the best customer service ever by Dan, the Manager, and his team.
I highly recommend to stop by for a chat if you are looking for something, the guys at Joyce Mayne in Maroochydore are Extremely HELPFUL
I really like shopping at Joyce Mayne South Nowra. I find it an easy shop to find products, and the staff are always helpful. If they don't have what you want in stock they are always happy to order it in for you. And buying online and picking it up from their warehouse is so easy. I recently bought a freezer online and was able to pick it up within a few hours at the warehouse. There are always enough parking spaces as well
I needed an extra fridge for the festive season and Joyce Mayne at Maroochydore provided me with fantastic service (Daniel Clarke) and a great price on a 120l Hisense bar fridge...
I would recommend this store for service and value for money.
My Son went to Joyce Maine Garbutt to buy a 144hz monitor. That was his 1 requirement. Not being a computer expert he trusted the salesman who sold him an LG 32MP58HQ which IS NOT 144hz! Due to no recordings of the sale I can not prove anything but My Son was clear! 144hz. The 32MP58HQ is only 60hz. Do not trust sales people at Joyce Maine Garbutt!!
Joyce Mayne Chancellor Park service is OUTSTANDING especially from Mitch!The whole team are amazing!!!
The team are engaging and welcoming and guide you to where you need to be without being pushy. Mitch had the patience of s saint and helped me get my tv up and running...you deserve a pay rise. You rock!!!
I bought a lg robotic vacuum from Clint at the domain store in Townsville. I highly recommend Clint he was very knowledgeable and happy to assist in any way he can. He is an asset to your store.
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