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Joyce Mayne Physical store
Went into Joyce Mayne Sth Nowra NSW store to buy a Fisher & Paykel 8.5 kg washing machine 14 Apr 2022. Was assured by the salesman none were available and no one could advise when one would be. He advised the 10kg LG washing machine was the best one, that his family own them blah blah, so I went ahead and paid for it. Got home and checked reviews and they weren't very good so went back on Saturday and tried to order the 8.5kg but, as it was Easter, different salesman said he would phone F & P on Tuesday and let me know when the next order was p...
Read morelanned. I switched from the LG to the F&P 10kg but changed the day of delivery to Wednesday to give some time for finding out about the 8.5kg. No one rang so I rang them Wed, 9.13am 20/4/22, to be told F&P had no idea when 8.5kgs would be avlb. Sales rep said tried to phone me twice. I have no missed calls registered. I spoke to the new manager/proprietor on Wed 20/4/22 @ 9.22am who told me the same thing. When I said I would cancel the order and regroup he suddenly noticed 6 had been loaded Tuesday at about 7.25am. Told @ 12.11pm machines had arrived, delivery Thursday ( 21/4/2022) Text advised delivery between 2 and 5.00pm 21/4/22. No 2nd text. I rang at 4.17pm and was told all deliveries will be done even after 5.00pm. At 5.14pm was advised tree had fallen on truck in the morning and warehouse had been calling everyone. But not me. I will never buy another thing from Joyce Mayne Sth Nowra. I will collect my $200 credit and buy all my kitchen appliances elsewhere.
Update. Its now 12.17pm 22 Apr 2022 and I have not received a text from Joyce Mayne Sth Nowra to advise what the ' delivery window' is today. I have rung Harvey Norman Head Office and spoken to the ' ...
Read moreCorporate' spokesperson LOL. who told me there has been no abuse, that they told me a tree fell on the truck yesterday and that's why there was no delivery and that its scheduled for 3 to 6.00pm today. Talk about miss the point, but no surprises I guess. Another day wasted. It is no wonder customers get treated like this and stores profit from it when Head Office is like it is. Maybe they just want our money???? Last time I deal with Harvey Norman now as well.Still no text at 3.15pm 22 Apr 2022. I have waited in all day and Joyce Mayne Sth Nowra has failed to meet its own pathetic standards. After a lengthy phone call with the Manager, I was assured the tr...
Read moreuck would be here at 6.00pm. It is now 7.35pm, no text, nothing. Truly disgraceful. I haven't been out for 2 days because of these ?people?and its the long weekend and still no washing machine. Sick to death of being on red alert for nothing. This is abuse of a very high order. I am now locking the gate and going in search of dinner since I haven't been able to do any shopping.
I am not an easy customer, I'm quite demanding and hard to please. I was looking for a washing machine and I've experienced the best customer service ever by Dan, the Manager, and his team.
I highly recommend to stop by for a chat if you are looking for something, the guys at Joyce Mayne in Maroochydore are Extremely HELPFUL
- 6 reviews
- 3 likes
I really like shopping at Joyce Mayne South Nowra. I find it an easy shop to find products, and the staff are always helpful. If they don't have what you want in stock they are always happy to order it in for you. And buying online and picking it up from their warehouse is so easy. I recently bought a freezer online and was able to pick it up within a few hours at the warehouse. There are always enough parking spaces as well
- 4 reviews
- 6 likes
I needed an extra fridge for the festive season and Joyce Mayne at Maroochydore provided me with fantastic service (Daniel Clarke) and a great price on a 120l Hisense bar fridge...
I would recommend this store for service and value for money.
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My Son went to Joyce Maine Garbutt to buy a 144hz monitor. That was his 1 requirement. Not being a computer expert he trusted the salesman who sold him an LG 32MP58HQ which IS NOT 144hz! Due to no recordings of the sale I can not prove anything but My Son was clear! 144hz. The 32MP58HQ is only 60hz. Do not trust sales people at Joyce Maine Garbutt!!
Quality of the monitor is actually great but NOT WHAT MY SON ASKED FOR!
- 2 reviews
Joyce Mayne Chancellor Park service is OUTSTANDING especially from Mitch!The whole team are amazing!!!
The team are engaging and welcoming and guide you to where you need to be without being pushy. Mitch had the patience of s saint and helped me get my tv up and running...you deserve a pay rise. You rock!!!
- 7 reviews
- 1 like
The sales rep was OK but he did us a deal as we had done our homework first on the best prices. We also got a cash back from Bosch.
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- 2 reviews
I bought a lg robotic vacuum from Clint at the domain store in Townsville. I highly recommend Clint he was very knowledgeable and happy to assist in any way he can. He is an asset to your store.
Jacqui Miller
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Update: It is now 9.20am 22 Apr 2022 and no text message has been received regarding delivery of the washing machine. I have lodged a complaint with JM Head Office although the system seems to send me...
Read moressages to the local store. Maybe HO doesn't want to know.