Beware before you buy
My husband and I bought a brand-new washing machine from Joyce Mayne just over 2 weeks ago (after shopping around between Harvey Norman, The Good Guys and Joyce Mayne at Domain Central) and settled on Joyce Mayne as we were guaranteed REPLACEMENT rather than REPAIRS if the machine is defective or faulty. This was extra peace of mind, and paying that little bit more for replacement was what won us over.
Not even a week and a half later, the washing machine is not working. We contact Joyce Mayne and are told they will look at doing repairs, whi...ch could be scheduled anytime in the next week, leaving us without a washing machine for this whole time. After a full day of going back and forth and arguing that a brand new machine shouldn’t be faulty, we basically get told to wait and they’ll see what they can do. Waiting a day may not seem like a lot to some, but it is a long and stressful time when you don’t know what they’re going to do, and if you’ll be without a washing machine for potentially a week or more. On the second morning, after contacting Joyce Mayne again for an update we are told they are going to replace with a new machine, ONLY because they’ve been told that getting parts to do repairs will take too long, not because we received a defective brand new washing machine. This is absolutely ridiculous and just a joke to us – bottom line, you buy brand new, you expect brand new and working! We have since found out that the guarantee of Product Care Replacement is after a 2 year period… so it doesn’t matter if you’ve just bought a brand new item, if they can repair, they will. This was something that was conveniently left out on the date of purchase too! It’s especially not right or fair that the strongest point of the sales pitch was the replacement guarantee. To add insult to injury, we were told the replacement machine was to be delivered on Saturday morning first up (before 10am). We changed our whole morning around to suit this and after no delivery before midday, we called and were told they had no notes to suggest this, and no idea when it would be delivered!!! Just another nail in their coffin! We get told they will call half hour before and even then, cannot give us an arrival time or try to redeem themselves and deliver our machine right away. So here we are again, changing our afternoon plans to suit Joyce Mayne. They called at 2:30pm to say they were half hour away but delivered our washing machine at 3.30pm. Go figure! No sorry no nothing - it’s contractors that do the delivery, absolving Joyce Mayne of any responsibility. Very unhappy customers to say the least. I am also 7.5 months pregnant and having to deal with this whilst my husband was away for work.. well in all honesty, I should never even have had to deal with it – they should have replaced on the first word being that it was only purchased days before AND brand-new; common sense is supposed to prevail. I’m sure Joyce Mayne wouldn’t put up with this either if they were in my shoes! If they could have just been straight with us from the start and apologised maybe we’d feel differently – it’s all just been lies. We have shopped at Joyce Mayne for over 5 years and have a household full of Joyce Mayne items but no more, we are so disgusted with the service and lack of professionalism that was displayed… and just basic common sense and decency. We hope everyone will keep this in mind before shopping at Joyce Mayne Domain.
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