- Physical store
Australian Consumer Law means nothing to Joyce Mayne ... they treat customers with contempt.
I purchased a Samsung 43” 8 Series UHD 4KTV from Joyce Mayne Maroochydore in mid-May 2020. The TV was less than seven weeks old when it unexpectedly shut down mid-movie and began an endless 13 second cycle of trying to restart. I did some basic troubleshooting before contacting Joyce Mayne Maroochydore to request a replacement. Under Australian Consumer law the TV had clearly suffered a major failure. Joyce Mayne Maroochydore insisted that the TV be taken to a service centre for repair.
Joyce Mayne Maroochydore then contacted me to say the ...
They will only publish good reviews on their website.
Bought a Rinnai Aircon from Townsville just under a year ago and whaddyano it has developed problems. Rang Joyce Mayne and was told to contact Rinnai myself. I did this and a week later I am still waiting for their customer care to do something...anything. So I thought I would write a review on Joyce Maynes website warning customers on what to expect if they purchase a Rinnai aircon. Joyce Mayne emailed me to say they will not publish the 1 star rating so you have to wonder how true their customer reviews are?
Purchased a TV online 11 days ago, despite numerous attempts to contact them, mind you by message only as nobody to talk to on the phone, I still cannot get anyone to tell me when I will get my goods, then when you ask for a refund you are told it will take 3-5 business days to get your refund, 5 seconds to take it 3-5 business days to refund, utter rubbish!!
Beware before you buy
My husband and I bought a brand-new washing machine from Joyce Mayne just over 2 weeks ago (after shopping around between Harvey Norman, The Good Guys and Joyce Mayne at Domain Central) and settled on Joyce Mayne as we were guaranteed REPLACEMENT rather than REPAIRS if the machine is defective or faulty. This was extra peace of mind, and paying that little bit more for replacement was what won us over.
Not even a week and a half later, the washing machine is not working. We contact Joyce Mayne and are told they will look at doing repairs, whi...ch could be scheduled anytime in the next week, leaving us without a washing machine for this whole time. After a full day of going back and forth and arguing that a brand new machine shouldn’t be faulty, we basically get told to wait and they’ll see what they can do. Waiting a day may not seem like a lot to some, but it is a long and stressful time when you don’t know what they’re going to do, and if you’ll be without a washing machine for potentially a week or more. On the second morning, after contacting Joyce Mayne again for an update we are told they are going to replace with a new machine, ONLY because they’ve been told that getting parts to do repairs will take too long, not because we received a defective brand new washing machine. This is absolutely ridiculous and just a joke to us – bottom line, you buy brand new, you expect brand new and working! We have since found out that the guarantee of Product Care Replacement is after a 2 year period… so it doesn’t matter if you’ve just bought a brand new item, if they can repair, they will. This was something that was conveniently left out on the date of purchase too! It’s especially not right or fair that the strongest point of the sales pitch was the replacement guarantee. To add insult to injury, we were told the replacement machine was to be delivered on Saturday morning first up (before 10am). We changed our whole morning around to suit this and after no delivery before midday, we called and were told they had no notes to suggest this, and no idea when it would be delivered!!! Just another nail in their coffin! We get told they will call half hour before and even then, cannot give us an arrival time or try to redeem themselves and deliver our machine right away. So here we are again, changing our afternoon plans to suit Joyce Mayne. They called at 2:30pm to say they were half hour away but delivered our washing machine at 3.30pm. Go figure! No sorry no nothing - it’s contractors that do the delivery, absolving Joyce Mayne of any responsibility. Very unhappy customers to say the least. I am also 7.5 months pregnant and having to deal with this whilst my husband was away for work.. well in all honesty, I should never even have had to deal with it – they should have replaced on the first word being that it was only purchased days before AND brand-new; common sense is supposed to prevail. I’m sure Joyce Mayne wouldn’t put up with this either if they were in my shoes! If they could have just been straight with us from the start and apologised maybe we’d feel differently – it’s all just been lies. We have shopped at Joyce Mayne for over 5 years and have a household full of Joyce Mayne items but no more, we are so disgusted with the service and lack of professionalism that was displayed… and just basic common sense and decency. We hope everyone will keep this in mind before shopping at Joyce Mayne Domain.
Do not buy from them online
My parcel is missing and there is no way to contact either the courier company or Joyce Mayne. I waited on line for 3 hours to text with no outcome or infomation provided - I cannot get a refund and the parcel has vanished
Do not buy from this company online.
Unable to get any information on my order for a month. No response on any queries . If you call a store they just say head office will respond, which they never do. Cant issue a refund. This is worst experience ever. I will never buy anything for them. I have to take the matter to ACCC. That's how bad it is.
Worst decision i have ever made to shop with Joyce Mayne online
Ordered TV on line paid for it pick it up in 2 hours 2 weeks later no TV. Head office unreachable Terrible service will never shop with Joyce Mayne online
- Online store
Worst online shopping experience
I ordered a product on 27/11/2019, today it’s 12/01/2020 and I still did not receive my order. I have contacted their customer support several times, and after chatting with a chatbot (over and over again), I was done with it and gave them a call. Over the phone they promised me to refund my order, but this never happened. Then I got in contact with them again over Facebook Messenger, and they promised me twice that I would get an email with an update, but still haven’t heard from the since then...
This customer service is just terrible, I will never buy from them again and recommend not buying anything there. Only thing they give you is false promises...
Terrible online customer support
Absolutely terrible online service. I ordered a new phone online for 2 hour click and collect, as I was at work and didnt want to bother with the crowds after I finished. Get an email saying the payment is under review (meanwhile, the money is already gone from my account) and may take up to 24 hours to clear. At the time of writing this review it has been 32 hours, and have recieved no confirmation or clearance whatsoever. I have however been in-store at Maroochydore multiple times and they have tried their hardest to assist me, so I have no complaints with the Maroochy team. Its the online team at head office that clearly don't give a rats about their customers. Never buying online from them again.
My Son went to Joyce Maine Garbutt to buy a 144hz monitor. That was his 1 requirement. Not being a computer expert he trusted the salesman who sold him an LG 32MP58HQ which IS NOT 144hz! Due to no recordings of the sale I can not prove anything but My Son was clear! 144hz. The 32MP58HQ is only 60hz. Do not trust sales people at Joyce Maine Garbutt!!
Don't buy from Joyce Mayne online
Terrible and unprofessional service!. Ordered a laptop a week ago. I followed up over the phone when I did not receive the laptop in the allocated time. They told me it was out of stock and issued me a refund which I should get in up to 4 business days. They could have told me earlier and not kept me waiting for my laptop or refunded me earlier, or better still not have a product for sale on the website (and take money for) if they don't have the product in stock! Very disappointing service especially since they did not communicate any of this ...to me before I rang them after waiting for a week. They could of at least offered me a laptop with similar specs for the same money with a priority delivery so I don't have to shop around and wait for a delivery again. Obviously a customer's time is not important to them.
Horrible online order experience
Horrible follow up. Ordered product a week ago. Followed 3 times over the phone email facebook. They said its out of stock and re routing the stocking. called again they said its discontinued and they will issue the refund. Could have told me earlier. Very disappointing service. Cheap for the reason.
The reviewer stated that an incentive was offered for this review
- Online store
Don't buy from them, even if they're the cheapest.
Purchased and paid for a product online, and received an automated email from Joyce Mayne saying they'll review and confirm the order. I sent 3 follow up emails over the course of three weeks, with no response. I also also called and confirmed my phone number for a call back, with no return call received.
No confirmation and/or delivery is bad enough, but then not even responding to email/phone communications to resolve the issue is terrible customer service - it's as if they don't even exist. I'm actually shocked that any company could become this useless... the only way would be that Joyce Mayne has systemic system and culture problems from the top down.
Don't buy from them, even if they're the cheapest.
Extremely poor customer service
Placing my online order was fine with no problems. It was after the order was completed and "under review" that problems began. I received no communication for a week after ordering, it then took 4 attempts to contact someone and find out where my order was up too and finally received a reply which was to "escalate it with the team". Finally an email response indicated it would be sent either that afternoon or the following day, with still no further communication or confirmation this occurred. Phone calls have not been returned and I am still still waiting 2 weeks after the initial order with no clue as to where my product is. Extremely unhappy and I do not recommend buying from the online store.
Do not buy online
I have always had a good experience buying within the store however this time, the product was out of stock and I was told to buy it from the online store, which I did. Well, the product wasn't available but the online stock suggested otherwise. We purchased the product with a gift card and the final payment via PayPal. The amount paid with the gift card was refunded however the amount paid via PayPal wasn't. I tried calling the online store to be on hold for 20-90 minutes, left a message to return my calls with my phone number, even emailed cu...stomer service and orders team. Two weeks later, still no response and I am still trying to track down my refund. I have issued a dispute with PayPal which of course the store hasn't responded. Whatever you do, DO NOT BUY FROM THE ONLINE STORE. What a massive joke!
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