Worst online shopping experience
Worst pre order experience. All shops send preordered games few days before release date to arrive on time but Joyce Mayne sent it 3 days after release date and it's 12th day and I didn't get the game yet. Don't preorder here
They will only publish good reviews on their website.
Bought a Rinnai Aircon from Townsville just under a year ago and whaddyano it has developed problems. Rang Joyce Mayne and was told to contact Rinnai myself. I did this and a week later I am still waiting for their customer care to do something...anything. So I thought I would write a review on Joyce Maynes website warning customers on what to expect if they purchase a Rinnai aircon. Joyce Mayne emailed me to say they will not publish the 1 star rating so you have to wonder how true their customer reviews are?
Purchased a TV online 11 days ago, despite numerous attempts to contact them, mind you by message only as nobody to talk to on the phone, I still cannot get anyone to tell me when I will get my goods, then when you ask for a refund you are told it will take 3-5 business days to get your refund, 5 seconds to take it 3-5 business days to refund, utter rubbish!!
Do not buy from them online
My parcel is missing and there is no way to contact either the courier company or Joyce Mayne. I waited on line for 3 hours to text with no outcome or infomation provided - I cannot get a refund and the parcel has vanished
Worst decision i have ever made to shop with Joyce Mayne online
Ordered TV on line paid for it pick it up in 2 hours 2 weeks later no TV. Head office unreachable Terrible service will never shop with Joyce Mayne online
My Son went to Joyce Maine Garbutt to buy a 144hz monitor. That was his 1 requirement. Not being a computer expert he trusted the salesman who sold him an LG 32MP58HQ which IS NOT 144hz! Due to no recordings of the sale I can not prove anything but My Son was clear! 144hz. The 32MP58HQ is only 60hz. Do not trust sales people at Joyce Maine Garbutt!!
Don't buy from Joyce Mayne online
Terrible and unprofessional service!. Ordered a laptop a week ago. I followed up over the phone when I did not receive the laptop in the allocated time. They told me it was out of stock and issued me a refund which I should get in up to 4 business days. They could have told me earlier and not kept me waiting for my laptop or refunded me earlier, or better still not have a product for sale on the website (and take money for) if they don't have the product in stock! Very disappointing service especially since they did not communicate any of this ...to me before I rang them after waiting for a week. They could of at least offered me a laptop with similar specs for the same money with a priority delivery so I don't have to shop around and wait for a delivery again. Obviously a customer's time is not important to them.
Horrible online order experience
Horrible follow up. Ordered product a week ago. Followed 3 times over the phone email facebook. They said its out of stock and re routing the stocking. called again they said its discontinued and they will issue the refund. Could have told me earlier. Very disappointing service. Cheap for the reason.
The reviewer stated that an incentive was offered for this review
Purchase of HP Printer
I went to Joyce Mayne Toowoomba to purchase a HP Printer,I had purchased from this store before and the service was good, however this time the salesman must have got out of bed the wrong way. He was most upset that I did not accept the extended warranty for extra cost and when I said my last printer lasted 8 years he said this one won't. I worked in retail for many years and I know some customers can be difficult but in this case I knew what I wanted and was just happy to pay the price and be on my way . Maybe this person needs some help with customer service.
Extremely poor customer service
Placing my online order was fine with no problems. It was after the order was completed and "under review" that problems began. I received no communication for a week after ordering, it then took 4 attempts to contact someone and find out where my order was up too and finally received a reply which was to "escalate it with the team". Finally an email response indicated it would be sent either that afternoon or the following day, with still no further communication or confirmation this occurred. Phone calls have not been returned and I am still still waiting 2 weeks after the initial order with no clue as to where my product is. Extremely unhappy and I do not recommend buying from the online store.
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