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Joyce Mayne
2.8 from 88 reviews · View Statistics
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Reviews

  • Product Quality
    4.0 (2)
  • Return Claim MadeYes (0) · No (3)
  • Shipping
    1.0 (1)
  • Customer Service
    1.0 (2)
  • Warranty Claim MadeYes (0) · No (3)
Previous
Next
Brad
BradNowra NSW
  • 25 reviews
  • 9 likes

Not the best in-store experience

published
Customer Service
1/5
Incentivised Review No
Nikhil G.
Nikhil G.
  • 6 reviews
  • 4 likes

Missing items in order, no refund provided as yet

published
Product Quality
4/5
Shipping
1/5
Kevin L.
Kevin L.Darling Downs, QLD

Purchase of HP Printer

published

I went to Joyce Mayne Toowoomba to purchase a HP Printer,I had purchased from this store before and the service was good, however this time the salesman must have got out of bed the wrong way. He was most upset that I did not accept the extended warranty for extra cost and when I said my last printer lasted 8 years he said this one won't. I worked in retail for many years and I know some customers can be difficult but in this case I knew what I wanted and was just happy to pay the price and be on my way . Maybe this person needs some help with customer service.

Product Quality
4/5
Customer Service
1/5

Poor online order tracking for non account holders

published

I purchased a small product online not arrived. Wasn't given a tracking number.
But they clearly track your order as they say it's a feature of having an account.
According to the site it should have taken 5-10 days.

I had hoped that because there were several related stores (Joyce Mayne, Harvey Norman, and Domayne) That it would be a speedy delivery.
If there was going to be a delay, it would have been nice to receive a message or call apologising for the delay. They have my details from the order.

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Dave
DaveWollongong
  • 10 reviews
  • 2 likes

No communication on update

published

Joyce Mayne store online order out of stock, they can't tell me when they will get more stock. Was told I would receive a phone call next day for estimated time for more stock. This never happened, emailed support and still waiting. Never again will I order through this mob!

MAD992
MAD992South East Queensland, QLD
  • 26 reviews
  • 30 likes

Very poor service

published

The new maroochydore store is bad in the white good section the staff hide and seek with the customers, the sales are bad these guys are cheats and would say anything to achieve a quick cash sale, they talk you into buying the wrong thing and rip you off. Oh and the television adverts just drive me insane,and I won't shop there. See ya joycee

Extremely rude saleswoman.

published

The turnover of staff at the Chancellor Park store is high and reflects the rudeness and cockiness displayed by the female assistant in the white goods section. We have purchased many items from this store and never have we been treated with such contempt! We should have walked out. The so-called 'scratch and dent' sale was a farce and we were told on Saturday, the 'few' items on special were all gone first thing Friday morning!!! A little courtesy would have been nice and although we plan to purchase more products it will be take a lot of consideration to walk through those doors again!
The staff in the small appliances were just lovely!
Treated with contempt by sales woman in white goods!

Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

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Wendy Z.20 Mar 2020
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Rob
Rob
  • 2 reviews

very unhappy with product and service

published

purchased this machine 5yrs ago. After 3 1/2 years it had noticeable rusting along the top front above the door, tried to deal with Joyce Mayne who forwarded us to the manufacture. We phoned them and they didn't want to know us. After I completed basic 101 home handy man paint job on this machine it managed to last for another year. Then it started to show more sighs of rust, this time across the bottom of the machine, leaking, not turning off (continual spinning) and water valve not stopping the water flow, where also some more problems.
washed well
noisiy spin, rusting after a short time, service dismal, leaking.

Smiley
SmileySouth East Queensland, QLD
  • 3 reviews
  • 1 like

Terrible after sales service!

published
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not happy, sold product iI ordered in to someone else

published

ordered new washing machine, it arrived in my local store a few days later, went to pick it up only to be told someone had sold it to another customer that morning as the customer was in a bind. not good enough as far as iI am concerned. very unprofessional. iI am so angry & upset. now they can't tell me when another one will be here.

very poor customer service

maria13
maria13Sunshine Coast

disappointed in their service

published

We been searching for affordable deep freezer just before we left we went to the joyce mayne website. we got excited because we found the freezer we been looking for and they have 15% off aswell due to st. patrick. when we got there were looking around trying to find the freezer and we couldnt find it so we call for help. the lady told us they dont have that kind of freezer in store. i told her we went to the website and it says your selling it her. I suggested to her to look on your computer and she found it. and said to us they order it 3 weeks ago and still waiting to arrived. and i suggested to her again to ring up other branch if they have any stocks and the same no stocks at all.

the service is really bad

Questions & Answers

Bob
Bobasked
Physical store

do you sell 3D printers and scanners?

1 answer
The Reviewer
The Reviewer

Why expect consumers to respond?

Val.S
Val.Sasked
Online store

I would like to purchase filter cartridge for Trent & Steele desktop water cooler.
Please advise if it is available and cost.

No answers
Mary
Maryasked
Online store

Hi my names Mary I recently purchased a Asus 14inch laptop online I would like someone to help me plz.

1 answer
I.P. Daily
I.P. Daily

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