Not the best in-store experience
Last wk my mum and I bought a few things each in the triple figure $ range. The man that served us was nice and knocked a bit of each of the items without us asking. However, on Sunday we went back to the store for another expensive item. Only a couple of customers in store but not a staff member in sight.
I knew what I was after but wanted some information about it and a good deal. I walked round the entire store and not one person came to my assistance. Actually I couldn't see anyone. The counter was also unattended. Eventually the only per...son I did find near the tech dept was at a desk on the phone. I did another lap around the store, eventually finding what I was after but no staff still. Took it to the counter where a poor lady had been waiting to be served since I came in. I stood behind her and waited for a while. Eventually someone came to the counter. When I was served I asked if they could do a better price. He straight out said "No, that'll be $XXX". I stated that I know a few people who have walked into store and had $10 knocked off this product. He didn't want to know about it. I guess it depends who you get, and where you shop. Obviously this experience left me a bit disappointed. I didn't bother to ask for information about the product. The staff member seemed in a hurry to get back out the back. As it was a xmas present and no alternative store to purchase from I paid for it and left. I know it was a Sunday and it is the end of the year but if you are going to work in retail you need a team of enthusiastic staff and helpful ones. That was not present on my latest trip.
Missing items in order, no refund provided as yet
The website is easy to navigate and you can quickly find what you need to buy. Pricing is not very competitive, but I was told that you go to Joyce Mayne for their customer service. Unfortunately, I have had a horrible experience in my only purchase with them, and despite followups, I don't see my issue being resolved. I received my online order with 1 item missing. After raising a ticket (which was easy and fast), I was redirected to the fulfilling store. A representative from the store called me and told me that the item I had ordered was not...in stock, hence they did not ship it. I let slide the fact that they should have at least communicated this proactively to me, and asked for a refund. The rep seemed unsure on how to process that, but committed that it would be done. Two weeks and a few more follow-ups later, I'm still without my money. It is very clear to me that the online and offline divisions of Joyce Mayne do not coordinate well with each other, and that's the reason I wouldn't be too keen on shopping with them.
Purchase of HP Printer
I went to Joyce Mayne Toowoomba to purchase a HP Printer,I had purchased from this store before and the service was good, however this time the salesman must have got out of bed the wrong way. He was most upset that I did not accept the extended warranty for extra cost and when I said my last printer lasted 8 years he said this one won't. I worked in retail for many years and I know some customers can be difficult but in this case I knew what I wanted and was just happy to pay the price and be on my way . Maybe this person needs some help with customer service.
- Joyce Mayne
Poor online order tracking for non account holders
I purchased a small product online not arrived. Wasn't given a tracking number.
But they clearly track your order as they say it's a feature of having an account.
According to the site it should have taken 5-10 days.
I had hoped that because there were several related stores (Joyce Mayne, Harvey Norman, and Domayne) That it would be a speedy delivery.
If there was going to be a delay, it would have been nice to receive a message or call apologising for the delay. They have my details from the order.
No communication on update
Joyce Mayne store online order out of stock, they can't tell me when they will get more stock. Was told I would receive a phone call next day for estimated time for more stock. This never happened, emailed support and still waiting. Never again will I order through this mob!
Very poor service
The new maroochydore store is bad in the white good section the staff hide and seek with the customers, the sales are bad these guys are cheats and would say anything to achieve a quick cash sale, they talk you into buying the wrong thing and rip you off. Oh and the television adverts just drive me insane,and I won't shop there. See ya joycee
Extremely rude saleswoman.
The turnover of staff at the Chancellor Park store is high and reflects the rudeness and cockiness displayed by the female assistant in the white goods section. We have purchased many items from this store and never have we been treated with such contempt! We should have walked out. The so-called 'scratch and dent' sale was a farce and we were told on Saturday, the 'few' items on special were all gone first thing Friday morning!!! A little courtesy would have been nice and although we plan to purchase more products it will be take a lot of consideration to walk through those doors again!
The staff in the small appliances were just lovely!
Treated with contempt by sales woman in white goods!
very unhappy with product and service
purchased this machine 5yrs ago. After 3 1/2 years it had noticeable rusting along the top front above the door, tried to deal with Joyce Mayne who forwarded us to the manufacture. We phoned them and they didn't want to know us. After I completed basic 101 home handy man paint job on this machine it managed to last for another year. Then it started to show more sighs of rust, this time across the bottom of the machine, leaking, not turning off (continual spinning) and water valve not stopping the water flow, where also some more problems.
noisiy spin, rusting after a short time, service dismal, leaking.
Terrible after sales service!
We spent a lot of money in this store because of the excellent customer service we recieved. Unfortunately one of the products was faulty and when we took it back they didn't have another one to replace it & didn't come up with a reasonable alternative in fact the sales guy who said he was the manager got very defensive and was extremely patronising he just wanted us to take the refund and disappear. Big mistake I wont be shopping there again as its too much of a hassle should there be a problem with a product and I have no confidence in being ...looked after. Bad customer service on this scale really sticks in my craw. :/ Good product knowledge, prepared to price match. Terrible after sales service. you're on your own if something goes wrong.
not happy, sold product iI ordered in to someone else
ordered new washing machine, it arrived in my local store a few days later, went to pick it up only to be told someone had sold it to another customer that morning as the customer was in a bind. not good enough as far as iI am concerned. very unprofessional. iI am so angry & upset. now they can't tell me when another one will be here.
very poor customer service
disappointed in their service
We been searching for affordable deep freezer just before we left we went to the joyce mayne website. we got excited because we found the freezer we been looking for and they have 15% off aswell due to st. patrick. when we got there were looking around trying to find the freezer and we couldnt find it so we call for help. the lady told us they dont have that kind of freezer in store. i told her we went to the website and it says your selling it her. I suggested to her to look on your computer and she found it. and said to us they order it 3 weeks ago and still waiting to arrived. and i suggested to her again to ring up other branch if they have any stocks and the same no stocks at all.
the service is really bad
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