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JumboPets
4.2 from 47 reviews

Reviews

(37)
(0)
(0)
(1)
(9)
  • Product Quality
    4.8 (21)
  • Return Claim MadeYes (3) · No (21)
  • Shipping
    4.6 (20)
carlarobertson229

carlarobertson229Sydney Surrounds, NSW

So fast!

published

The service and fast delivery was out of this world! Repeat customer for sure!!!! Straight after we purchased our dog food, we got a follow up call saying it'll come to our house 2-5 business days... we got it a day later. Amazing. And the price is unbeatable!

Product Quality
Shipping
Return Claim MadeNo
1 comment
JumboPets
Liam S.JumboPets

Hi Carla
Thank you so much for taking the time to write us such a lovely review :)

Max Hater

Max HaterSydney, NSW

  • 4 reviews

Bad Service absolutely rubbish company

published

Ordered Cat food from these dopes over a week ago still waiting.
There in Campbelltown I live a hour way from there.
I've been ringing them the snobby women who's taking my calls is an arrogant thing.
She should be sacked she's not even helping me.
Your company sux don't use them

Product Quality
Shipping
Return Claim MadeNo
1 comment
JumboPets
Liam S.JumboPets
Amy

AmyMid North Coast, NSW

Great company, good price, fast delivery

published

1st time ordering through JumboPets - was very happy with price and shipping price. Ordered 20kg bag of dog food, it came within 2 days (to an area outside of Sydney). Staff were very nice - they called the day before as I was a 1st time customer and they wanted to confirm my address and give me an ETA. Very happy, I'll be using them again.

Product Quality
Return Claim MadeNo
1 comment
JumboPets
Liam S.JumboPets

Hi Amy, Thanks for much for taking the time to write us a review :)
Joanne - Customer service

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Louise W.

Louise W.Hunter Region, NSW

Excellent!

published

This is the 1st time I have ordered from this site, and I am super impressed! Cheapest price could find for the product I wanted, and it arrived within 48 hours! Will definitely look at this site in the future for my dogs needs.

Product Quality
Shipping
1 comment
JumboPets
Liam S.JumboPets

Hi Louise
Thank you so much for taking the time to write us a lovely review :)
Joanne - Customer service

Low prices, superfast & cheap delivery

published

I am so glad I found JumboPets. Their prices are extremely low and shipping is much cheaper (and faster) than many of their competitors, even during this busy Xmas period. And they threw in a cute toy for my pet for free :) Very happy with my orders so far from this supplier.

Product Quality
Shipping
Return Claim MadeNo
Rosemary Mc

Rosemary McPeel, WA

  • 9 reviews

Lowest Prices, No Problems

published

After not being completely happy with other online pet stores I found Jumbo Pets. I like the lower prices and I received my order on the stated delivery date without any problems. I always need to order flea and worm products for my pets so this will be the store I will order from again.

Product Quality
Shipping
Return Claim MadeNo
1 comment
JumboPets
Liam S.JumboPets

Hi Rosemary
Thank you so much for taking the time to write a lovely review :)
Joanne - Customer service

Fast delivery

published

Thank you I was amazed at how fast my dog food got here. All up it only took 2 days and I live on an Island.
Wonderful service. Would use again.

Product Quality
Shipping
Return Claim MadeNo
1 comment
JumboPets
Liam S.JumboPets

Hi Shandy, Thanks so much for taking the time to leave us a review we really appreciate it. Glad we could exceed your expectations :)

Linda

LindaBrisbane

  • 15 reviews

My Fave!

published
Product Quality
Shipping
Return Claim MadeNo

Outstanding Customer Service!

published

The courier 'misplaced' my order & JumboPets had a replacement order sent out within minutes of me letting them know. Very impressed with the friendly, helpful & speedy customer service, along with the great prices, will definitely purchase from them again!

Product Quality
Return Claim MadeNo
1 comment
JumboPets
Liam S.JumboPets

Hi AJB,
Thank you so much for taking the time to write us a review :)
Sorry about the courier losing your parcel but glad we could resolve quickly for you
Joanne - Customer Service

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Ruth - Sydney

Ruth - Sydney

  • 3 reviews

Excellent delivery service

published

Ordered a large dog mattress. It arrived less than 24 hours after I had ordered it. Unbelievably excellent service. I will definitely be using them again when the need arises.

Product Quality
Shipping
Return Claim MadeNo
AMMcD

AMMcD

  • 2 reviews
  • Verified customer

Good people

published

Had a fairly large delivery of food from jumbo pets only to have my cat passed away. They were not only sympathetic but incredibly quick to advise and refund me. Very grateful

1 comment
JumboPets
Liam S.JumboPets

Thank you so much for taking the time to post a review for us. Again very sorry for your loss :) Glad we could help in any way we could
Jumbo pets Customer service

Review collected in partnership with JumboPets

John P

John P

  • 2 reviews
  • Verified customer

CUSTOMER SERVICE

published

Phone call answered by Joanne, she provided prompt, informative and polite information to suit my requirements.
One needs to mention, the call was received in Sydney by an Aussie person, how good is that, a rare event these days. Well done to Jumbo Pets..

Product Quality
Shipping
Return Claim MadeNo
1 comment
JumboPets
Liam S.JumboPets

Review collected in partnership with JumboPets

Pauline

PaulineGreater Melbourne (Outer), VIC

Great customer service

published

I ordered from Jumbo Pets and had an issue with a product. Joanne in customer service sorted it promptly. They really looked after me. All of my future pet product purchases will be through Jumbo Pets. Thanks guys

Product Quality
Return Claim MadeYes
1 comment
JumboPets
Liam S.JumboPets

Hi Pauline,
Thank you so much for taking the time to post a review we really appreciate it. Glad we could help you out :) Sorry about the issue though!
Joanne - Customer service

KitKat

KitKatSydney, NSW

  • 13 reviews

Cheap prices, reliable service

published

I've used JumboPets a couple of times now. Their delivery times are extremely quick, the products come carefully wrapped and they are cheaper than anyone else around. I highly recommend them.

Product Quality
Shipping
Return Claim MadeNo
1 comment
JumboPets
Liam S.JumboPets

Hi KitKat,
Thank you so much for taking the time to write us a review! We really appreciate your support :)
- Jumbo Pets Team

Mary C.

Mary C.Hunter Region, NSW

  • 3 reviews
  • 1 like

Outstanding Customer Service

published

Jumbo Pets is now my new dog food supplier. They provide outstanding customer service, prompt delivery and have a wide range of products with cheaper prices than anywhere else. Highly recommend them!

Product Quality
Shipping
Return Claim MadeNo
1 comment
JumboPets
Liam S.JumboPets

Hi Mary
Thanks so much for taking the time to write a review for us :)
So very glad that we could help you
The Team at Jumbo Pets

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Sarah B.

Sarah B.

  • 5 reviews

Fantastic Customer Service

published

Fast delivery. Unfortunately feed damaged in transit. Joanne from Jumbopets promptly rectified the situation and provided fantastic service. Would recommend this store to anyone looking for affordable pet feed and great service.

I think it's how a company deals with customers when things don't go to plan which shows how much they value their customers. Will be using Jumbopets again in the future.

Product Quality
Shipping
Return Claim MadeYes
1 comment
JumboPets
Liam S.JumboPets
Kelly M

Kelly MSydney Surrounds, NSW

  • 2 reviews

Can't fault the products, pricing or service!

published

Couldn't be happier. Placed order on Wednesday, and was on my doorstep prior to lunchtime the next day! The pricing is extremely competitive, customer service is great! Will be back!

Shipping
Return Claim MadeNo
1 comment
JumboPets
Liam S.JumboPets

Hi Kelly, Thank you so much for taking the time to write us a review! We really appreciate the feedback. Can't wait to be dealing with you again! :) - Thanks again from the Team at Jumbo Pets

Emma

EmmaIllawarra, NSW

So IMPRESSED with this company!

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
JumboPets
Liam S.JumboPets

Hi Emma,
Thank you so much for taking the time to write us such a lovely review
The Team at Jumbo Pets

Dr. Crashalot

Dr. CrashalotSYDNEY

  • 28 reviews
  • Verified customer

Great service and fast dispatch

published

We have been customers of Jumbo for over 5 years and have always had great service from them. Orders have always been shipped out by next business day and their flat rate shipping is great for those heavy bags of dog food.

We get both food and medications from them as they tend to have the lowest prices. There was only one issue in our 5 years of custom, and they resolved it quickly when I got in touch.

Can't fault them; they do run a good service.

Shipping
Return Claim MadeNo
Lynn L.

Lynn L.Sydney, NSW

Very good customer service

published

I actually started off receiving the wrong product. I was quite annoyed to begin with but they went above and beyond, and did everything they could to rectify the mistake. Sent the intended product super quickly after my return. Prices are good and exactly what is shown.

Product Quality
Shipping
Return Claim MadeYes
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