These guys are awesome! With my first shop, they didn't have stock of a particular item as the manufacturers had not supplied to them so they rang me to apologise. They suggested alternatives realising it was specialist Veterinary prescribed food and offered a refund if I prefer. This is unlike another online store I have ordered with who offer a 'store voucher' or 'future order of the item' if a product is unavailable! The Customer Service rep also asked about the number of bags of litter I ordered (how many cats) & asked if I needed them urge...ntly before the food could be shipped. They then organised two separate deliveries (at their cost) for the litter first, then the food a few days later. WOW, I was impressed. I have just ordered again from them and got home to find my order already delivered, 2 days early! Again......IMPRESSED! My only wish is that they stocked a greater variety of cat food for Sensitive Digestive Systems (yes I know, not many cats have IBS so it would be a stretch)......shame as I would order that through them too! Keep up the good work team!!!!!
Outstanding Customer Service!
The courier 'misplaced' my order & JumboPets had a replacement order sent out within minutes of me letting them know. Very impressed with the friendly, helpful & speedy customer service, along with the great prices, will definitely purchase from them again!
- Verified customer
Phone call answered by Joanne, she provided prompt, informative and polite information to suit my requirements.
One needs to mention, the call was received in Sydney by an Aussie person, how good is that, a rare event these days. Well done to Jumbo Pets..
Review collected in partnership with JumboPets
Fantastic Customer Service
Fast delivery. Unfortunately feed damaged in transit. Joanne from Jumbopets promptly rectified the situation and provided fantastic service. Would recommend this store to anyone looking for affordable pet feed and great service.
I think it's how a company deals with customers when things don't go to plan which shows how much they value their customers. Will be using Jumbopets again in the future.
So IMPRESSED with this company!
Firstly the prices are the absolute lowest I could find anywhere, with their normal pricing being 20% -32% lower across every single product I regularly buy at any pet store but actually that’s not even the best part.
What is so great is that this company does everything right, Seriously! My experience shows that this company cares about their customers! How refreshing. So after my first experience with Jumbopets I just had to write this review. Not only can you not beat these prices but their service was exemplary.
- Joanne in customer se...
- Verified customer
Great service and fast dispatch
We have been customers of Jumbo for over 5 years and have always had great service from them. Orders have always been shipped out by next business day and their flat rate shipping is great for those heavy bags of dog food.
We get both food and medications from them as they tend to have the lowest prices. There was only one issue in our 5 years of custom, and they resolved it quickly when I got in touch.
Can't fault them; they do run a good service.
Very good customer service
I actually started off receiving the wrong product. I was quite annoyed to begin with but they went above and beyond, and did everything they could to rectify the mistake. Sent the intended product super quickly after my return. Prices are good and exactly what is shown.
FANTASTIC Customer Service
Joanne from jumboPets is absolutely Fantastic!
We had some recalled Hills Prescription Diet WD Wet Food Cans and she not only arranged replacement stock but kept me informed at every step of the return process!
I have absolutely NO hesitation in recommending JumboPets-very reasonably priced, lightning quick delivery and Joanne to assist you if required.
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