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JumboPets
4.1 from 56 reviews · View Statistics

Reviews

4.1

56 reviews
  • Product Quality
    4.8 (26)
  • Return Claim MadeYes (4) · No (28)
  • Shipping
    4.3 (28)
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CMC

CMCSouth East Queensland, QLD

  • 16 reviews
  • 7 likes

False and misleading shipping costs

published

I went to their site, entered my post code and the quantity.
Said free shipping.
Then at checkout $10.46 in shipping
Called them up and full of excuses
Only solution is cancel order which I did.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
JumboPets
Liam S.JumboPets
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Amy

AmySydney, NSW

  • 4 reviews
  • 1 like

Great Prices & Fast Delivery.

published

I love this business and have been ordering from them for the past few months. They have free delivery and the cheapest pricing on brands like Hills Science Diet. Their delivery is so quick and their customer service is excellent. Highly recommend!

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Sandra

SandraSouth East Queensland, QLD

Website says 3 days delivery. It has been 11 days and I have not got my order.

published

Called and They said none was home was when delivery was done! Which is not right as i worked from home. They they said delivery will be done in 2 days.. still waiting 11 days. Asked for money back and they said until packet ia sent back to them they wont process it.. I can take another week I guess. In top of that Girl on the phone was not really nice, which made my frustration bigger

Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Dianne

DianneRichmond-Tweed, NSW

  • 6 reviews

Fantastic service

published

I brought Royal Canin cat food.
Quick delivery and cheap price for quality product. Totally recommend for service and quality. I will be shopping here sgain

Incentivised ReviewNo
Return Claim MadeNo
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Quick delivery! Cheap prices!

published

Placed my order on Monday and arrived in Melbourne two days later, impressive. Very cheap compared with most other online shops. Will definitely shop here again.

Product Quality
Shipping
Incentivised ReviewNo
1 comment
JumboPets
Liam S.JumboPets

Hi Chris, Thanks so much for the great feedback :)

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Christine McMahon

Christine McMahonWide Bay-Burnett, QLD

  • 2 reviews

Slow to ship

published

The products are competitively priced however I was disappointed that it was a week before my order was dispatched and the another 3 days for delivery.
I did receive an email the day after I ordered telling me my order had been processed, which I mistakenly took to mean it had been sent.

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2 comments
JumboPets
Liam S.JumboPets
Christine McMahon
Christine McMahon
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Stan

StanSydney, NSW

  • 7 reviews

Easy to order, fast delivery, good price.

published

I was shopping around for special dietary food for our dog and came across Jumbo Pets on line. I'd not heard of them, but the price was competitive and they had stock. Ordering was easy and delivery was quick.

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JumboPets
Liam S.JumboPets

Hi Stan
Thanks so much for your feedback :) Glad we could help
Joanne @ customer service

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Excellent service

published

This is my first time shopping at jumbo pets. Very professional and hassle free. I ordered the wrong dog food for my Maltese x fox terrier who suffers with pancreatitis. I sent it back, ordered the right one and within a couple of days it was at my door, with a little gift that my Max LOVES! Thank U kindly and I will definitely be a regular shopper as prices are so low and service extremely wonderful

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M> Linden

M> LindenSydney, NSW

  • 5 reviews
  • 4 likes

Best pet food company

published

So glad I found Jumbo Pets last year quite accidently on the net. Their prices are so low because they don't spend heaps on advertising but focus on the best products and customer service.Even though they are an online company it is possible to arrange pickup with prior notice. This has been a huge help since I have had many bad experiences with delivery companies who do not deliver in their stated time frame.Now i've found Jumbo Pets I need look no further for all my cat's needs.

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1 comment
JumboPets
Liam S.JumboPets

Oh thank you so much for such a lovely review! We really appreciate you taking the time :) Joanne @ Customer service Jumbo pets

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carlarobertson229

carlarobertson229Sydney Surrounds, NSW

So fast!

published

The service and fast delivery was out of this world! Repeat customer for sure!!!! Straight after we purchased our dog food, we got a follow up call saying it'll come to our house 2-5 business days... we got it a day later. Amazing. And the price is unbeatable!

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1 comment
JumboPets
Liam S.JumboPets

Hi Carla
Thank you so much for taking the time to write us such a lovely review :)

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Max Hater

Max HaterSydney, NSW

  • 4 reviews
  • 5 likes

Bad Service absolutely rubbish company

published

Ordered Cat food from these dopes over a week ago still waiting.
There in Campbelltown I live a hour way from there.
I've been ringing them the snobby women who's taking my calls is an arrogant thing.
She should be sacked she's not even helping me.
Your company sux don't use them

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JumboPets
Liam S.JumboPets
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Amy

AmyMid North Coast, NSW

Great company, good price, fast delivery

published

1st time ordering through JumboPets - was very happy with price and shipping price. Ordered 20kg bag of dog food, it came within 2 days (to an area outside of Sydney). Staff were very nice - they called the day before as I was a 1st time customer and they wanted to confirm my address and give me an ETA. Very happy, I'll be using them again.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
JumboPets
Liam S.JumboPets

Hi Amy, Thanks for much for taking the time to write us a review :)
Joanne - Customer service

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Louise W.

Louise W.Hunter Region, NSW

Excellent!

published

This is the 1st time I have ordered from this site, and I am super impressed! Cheapest price could find for the product I wanted, and it arrived within 48 hours! Will definitely look at this site in the future for my dogs needs.

Product Quality
Shipping
Incentivised ReviewNo
1 comment
JumboPets
Liam S.JumboPets

Hi Louise
Thank you so much for taking the time to write us a lovely review :)
Joanne - Customer service

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Low prices, superfast & cheap delivery

published

I am so glad I found JumboPets. Their prices are extremely low and shipping is much cheaper (and faster) than many of their competitors, even during this busy Xmas period. And they threw in a cute toy for my pet for free :) Very happy with my orders so far from this supplier.

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Rosemary Mc

Rosemary McPeel, WA

  • 18 reviews
  • 5 likes

Lowest Prices, No Problems

published

After not being completely happy with other online pet stores I found Jumbo Pets. I like the lower prices and I received my order on the stated delivery date without any problems. I always need to order flea and worm products for my pets so this will be the store I will order from again.

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1 comment
JumboPets
Liam S.JumboPets

Hi Rosemary
Thank you so much for taking the time to write a lovely review :)
Joanne - Customer service

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Fast delivery

published

Thank you I was amazed at how fast my dog food got here. All up it only took 2 days and I live on an Island.
Wonderful service. Would use again.

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1 comment
JumboPets
Liam S.JumboPets

Hi Shandy, Thanks so much for taking the time to leave us a review we really appreciate it. Glad we could exceed your expectations :)

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Linda

LindaBrisbane

  • 19 reviews
  • 9 likes

My Fave!

published
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Outstanding Customer Service!

published

The courier 'misplaced' my order & JumboPets had a replacement order sent out within minutes of me letting them know. Very impressed with the friendly, helpful & speedy customer service, along with the great prices, will definitely purchase from them again!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
JumboPets
Liam S.JumboPets

Hi AJB,
Thank you so much for taking the time to write us a review :)
Sorry about the courier losing your parcel but glad we could resolve quickly for you
Joanne - Customer Service

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Ruth - Sydney

Ruth - Sydney

  • 4 reviews

Excellent delivery service

published

Ordered a large dog mattress. It arrived less than 24 hours after I had ordered it. Unbelievably excellent service. I will definitely be using them again when the need arises.

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AMMcD

AMMcD

  • 2 reviews
  • Verified

Good people

published

Had a fairly large delivery of food from jumbo pets only to have my cat passed away. They were not only sympathetic but incredibly quick to advise and refund me. Very grateful

Incentivised ReviewNo
1 comment
JumboPets
Liam S.JumboPets

Thank you so much for taking the time to post a review for us. Again very sorry for your loss :) Glad we could help in any way we could
Jumbo pets Customer service

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