Slow to ship
The products are competitively priced however I was disappointed that it was a week before my order was dispatched and the another 3 days for delivery.
I did receive an email the day after I ordered telling me my order had been processed, which I mistakenly took to mean it had been sent.
Easy to order, fast delivery, good price.
I was shopping around for special dietary food for our dog and came across Jumbo Pets on line. I'd not heard of them, but the price was competitive and they had stock. Ordering was easy and delivery was quick.
This is my first time shopping at jumbo pets. Very professional and hassle free. I ordered the wrong dog food for my Maltese x fox terrier who suffers with pancreatitis. I sent it back, ordered the right one and within a couple of days it was at my door, with a little gift that my Max LOVES! Thank U kindly and I will definitely be a regular shopper as prices are so low and service extremely wonderful
Best pet food company
So glad I found Jumbo Pets last year quite accidently on the net. Their prices are so low because they don't spend heaps on advertising but focus on the best products and customer service.Even though they are an online company it is possible to arrange pickup with prior notice. This has been a huge help since I have had many bad experiences with delivery companies who do not deliver in their stated time frame.Now i've found Jumbo Pets I need look no further for all my cat's needs.
The service and fast delivery was out of this world! Repeat customer for sure!!!! Straight after we purchased our dog food, we got a follow up call saying it'll come to our house 2-5 business days... we got it a day later. Amazing. And the price is unbeatable!
Bad Service absolutely rubbish company
Ordered Cat food from these dopes over a week ago still waiting.
There in Campbelltown I live a hour way from there.
I've been ringing them the snobby women who's taking my calls is an arrogant thing.
She should be sacked she's not even helping me.
Your company sux don't use them
Great company, good price, fast delivery
1st time ordering through JumboPets - was very happy with price and shipping price. Ordered 20kg bag of dog food, it came within 2 days (to an area outside of Sydney). Staff were very nice - they called the day before as I was a 1st time customer and they wanted to confirm my address and give me an ETA. Very happy, I'll be using them again.
This is the 1st time I have ordered from this site, and I am super impressed! Cheapest price could find for the product I wanted, and it arrived within 48 hours! Will definitely look at this site in the future for my dogs needs.
Low prices, superfast & cheap delivery
I am so glad I found JumboPets. Their prices are extremely low and shipping is much cheaper (and faster) than many of their competitors, even during this busy Xmas period. And they threw in a cute toy for my pet for free :) Very happy with my orders so far from this supplier.
Lowest Prices, No Problems
After not being completely happy with other online pet stores I found Jumbo Pets. I like the lower prices and I received my order on the stated delivery date without any problems. I always need to order flea and worm products for my pets so this will be the store I will order from again.
These guys are awesome! With my first shop, they didn't have stock of a particular item as the manufacturers had not supplied to them so they rang me to apologise. They suggested alternatives realising it was specialist Veterinary prescribed food and offered a refund if I prefer. This is unlike another online store I have ordered with who offer a 'store voucher' or 'future order of the item' if a product is unavailable! The Customer Service rep also asked about the number of bags of litter I ordered (how many cats) & asked if I needed them urge...ntly before the food could be shipped. They then organised two separate deliveries (at their cost) for the litter first, then the food a few days later. WOW, I was impressed. I have just ordered again from them and got home to find my order already delivered, 2 days early! Again......IMPRESSED! My only wish is that they stocked a greater variety of cat food for Sensitive Digestive Systems (yes I know, not many cats have IBS so it would be a stretch)......shame as I would order that through them too! Keep up the good work team!!!!!
Outstanding Customer Service!
The courier 'misplaced' my order & JumboPets had a replacement order sent out within minutes of me letting them know. Very impressed with the friendly, helpful & speedy customer service, along with the great prices, will definitely purchase from them again!
- Verified customer
Phone call answered by Joanne, she provided prompt, informative and polite information to suit my requirements.
One needs to mention, the call was received in Sydney by an Aussie person, how good is that, a rare event these days. Well done to Jumbo Pets..
Review collected in partnership with JumboPets
Great customer service
I ordered from Jumbo Pets and had an issue with a product. Joanne in customer service sorted it promptly. They really looked after me. All of my future pet product purchases will be through Jumbo Pets. Thanks guys
Cheap prices, reliable service
I've used JumboPets a couple of times now. Their delivery times are extremely quick, the products come carefully wrapped and they are cheaper than anyone else around. I highly recommend them.
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