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JumboPets

JumboPets (page 2 of 3)

4.2 from 47 reviews

Reviews

4.2

47 reviews
5
(37)
4
(0)
3
(0)
2
(1)
1
(9)
  • Product Quality
    4.8 (21)
  • Return Claim MadeYes (3) · No (21)
  • Shipping
    4.6 (20)
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Danni

DanniGippsland, VIC

Awesome service

published

Purchased my first order from this company.
It was the most adorable on the web.
The package came super quick.
It also came with free wet food.
Definitely will be purchasing from there again.

Product Quality
Shipping
Return Claim MadeNo
Natalie M

Natalie MMelbourne

  • 2 reviews

Promt, personal service

published

I made my order on a Wednesday late PM and received it on the Friday. I’m very happy with the promt service and hand written note was a lovely touch. Would definitely recommend :)

Product Quality
Shipping
Return Claim MadeNo
BecH

BecHSouth-Eastern Region, NSW

  • 2 reviews
  • 4 likes

Delivered wrong product

published

Ordered Hills Science Diet Oral Care and got Royal Canin Oral. My cat only eats that particular brand.

Overcharged on shipping - applied shipping charge as discount rather than maximum as advised.

Shipping
1 comment
BecH
BecH

JumboPets have replaced wrong order - arrived today.

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Lorraine B

Lorraine BSydney, NSW

  • 3 reviews

Prompt delivery

published

My delivery arrived the next morning, very impressed. Great customer service, excellent competitive prices. Great selection of products for my dog.

I will continue to use Jumbo Pets and recommend to friends.

LAB 2/4/19

Product Quality
Shipping
Return Claim MadeNo
Ajit

AjitGreater Melbourne (Outer), VIC

  • 3 reviews

FANTASTIC Customer Service

published

Joanne from jumboPets is absolutely Fantastic!
We had some recalled Hills Prescription Diet WD Wet Food Cans and she not only arranged replacement stock but kept me informed at every step of the return process!
I have absolutely NO hesitation in recommending JumboPets-very reasonably priced, lightning quick delivery and Joanne to assist you if required.

Go Joanne!!!!

Return Claim MadeNo
Karen

Karen

  • 2 reviews

Don't use Jumbo Pets they are useless.

published

This has been the most dreadful transaction ever. Ordered dog food was assured it would arrive in 1-2 days, 7 days later and 4 phone calls still no dog food. I will NEVER use this company again and would never recommend them.

Return Claim MadeNo

Next day delivery. Wow

published

I placed my first order with Jumbo pets on a Friday afternoon and within about 2 hours I had an email regarding the tracking details. Products took all of 1 day to reach me. Great service. Well done Jumbo Pets. I will surely be using you again

Product Quality
Return Claim MadeNo
Laura

LauraSydney, NSW

Would give minus stars if I could

published
canonstandish

canonstandishBrisbane

  • 6 reviews
  • Verified customer

Worst example of buying on the net

published

I bought a dose of Bravecto on 14/12/18. Rang after Xmas as didn't receive through the post. Assured we would receive it at some stage. Rang a week later, was told it was sitting at AusPost and would be out that day. Three days later hadn't received it. Rang AusPost and they said there was no way they could track it as it didn't have a number. Rang Jumbo Pets and was told as it was over three weeks a pack would be sent by courier. A week later rang and was told another courier would be organised. I told them to reimburse me and I would go to Petbarn. The reimbursement was don immediately. If my dog had picked up a tick in the meantime, I would have sued them for the vet fees, if he had lived, that is.

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Maza

MazaAdelaide

Terrible service and don't deliver as promised

published

Awful service! Their website says if you order before noon on weekday it will be dispatched the same day and if after then early the following day. Well this can't be further from the truth. We always place order well and truly before 12 noon and order never gets dispatched until few days later even though they have everything in stock and I follow up with an email to say please dispatch ASAP. It takes forever to get our order. I complained multiple times, gave them feedback, only for my emails to get ignored, never received even an apology, let alone a free gift, and been a regular customer for over a year (yes, spent lots of $). So, absolutely not recommending this service.

JTT

JTTGreater Melbourne (Outer), VIC

  • 11 reviews

3 weeks to deliver backed by minimal customer service

published

An order of cat food and cat litter took 3 weeks to deliver. No communication to warn our order would be delayed as they had run out of stock. Took several phone calls from us to find out what was happening.

Val

ValGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Competitive pricing with speedy interstate delivery!

published

Very happy with my first purchase. Competitive prices with very friendly and knowledgeable customer service over the phone. Product was delivered overnight (from Sydney to Melbourne). Appreciate the free gift with purchase. Would have preferred the 15kg product to be left by the front door (by Fastway) rather than tossed over our 1 metre high gate. However, still happy with the process and efficiency of ordering from Jumbo Pets.

1 comment
JumboPets
Liam S.JumboPets

Hi Val - thanks so much for your feedback. Love the pic of your gorgeous dog :)

Tim

TimGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • Verified customer

Credit where credit is due

published

Always have had an excellent experience with Jumbo Pets. We're all quick to write bad reviews when we receive bad service but often not so quick to recognise great price and service. Their prices are very competitive and their delivery very quick and reasonably priced. Well done Jumbo, keep it up!!

3 comments
JumboPets
Liam S.JumboPets

Hi Tim, thanks very much for the feedback - we really appreciate it. Have a great day :)

Tim
Tim

Can you send order 216966 today please as it's needed by Friday latest

JumboPets
Liam S.JumboPets

Hi Tim, your order was sent out yesterday with Fastway Couriers - tracking number is fz0007556060. You should receive your food either today or tomorrow. Thanks Tim.

Terrible experience

published

My previous orders with JumboPets had no issues however I just had terrible experience with my most recent order. The order was placed 12 days ago, the invoice was emailed to me immediately however I haven't received my order in almost 2 weeks, or any contracts advising the status of the order. I've been calling there customer service line, no one answers the phone, the call was direct to voice mail. I've left messages over the phone, sent emails to the sale team and submitted inquiry online but no correspondence at all. The money was deducted from my account and I don't know whether I can receive the order. Will never buy anything from JumboPets again.

1 comment
JumboPets
Liam S.JumboPets

Hi Jason, I am very sorry for your troubles. We pride ourselves on our fast delivery and our customer service - we have clearly let you down on this occasion. Apologies again Jason.

Excellent prompt service

published

As always the service is excellent, shipping really fast (and I'm rural Qld). Been buying from Jumbo Pets for a while and have recommended them to all my friends.

1 comment
JumboPets
Liam S.JumboPets

Hi Michelle,
Thank you very much for your review - very please your are happy with our service :). Thanks for all your recommendations too! Have a great day.

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Have always been totally satisfied with customer service when dealing with Jumbopets.

published

Jumbopets are the only online pet store I will use. My purchases are delivered to a post box and I have never had an issue. They are prompt and keep me informed as to when the parcel will arrive. I have 2 dogs needing Sasha's Blend and I found that Jumbopets supply it for almost half the price of our local vet.

1 comment
JumboPets
Liam S.JumboPets

Thanks Jan, it is so nice to hear from our customers and very glad you are enjoying our service :)

Alan M

Alan MMelbourne

  • 15 reviews
  • 12 likes

Great prices and a personal touch

published

Great price and good packaging. Also got a free bouncy ball for my boy and a nice note.
Bit slow arriving, but that's just Aust Post slowness these days.

Slim

SlimBrisbane

Dissatisfied- product has not arrived

published

Product hasn't arrived, first follow up after 13 days told to wait until end of the week. Full week later still hasn't arrived and waiting a response to my query. Ordered 14 November not received as at 9 December. Disappointed

Ralphy

Ralphy

  • 4 reviews
  • 7 likes

Incompetent And Useless!! Do Not Recommend!!

published
EssJay

EssJayAU

  • 5 reviews
  • 4 likes

Repeat customer due to good prices & service

published

I've been ordering from them since 2014 and found their prices to be very competitive and products always arrive really quickly. I haven't had any problems with them to date.

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