- Rectangular 7ftx10ft (Retro)
My boy loves it
We only have a small backyard but this trampoline fits into a small rectangular space and it looks great. The retro style frame is really stable. We can't keep our 9 year old boy off this trampoline, he just loves it. Even fun for parents!
Purchased for $500.00.
The reviewer stated that an incentive was offered for this review
- Rectangular 7ftx10ft (Retro)
Poor customer service
I purchased a trampoline in November 2017 as a Xmas present. The transport company delivered an OPENED package over 2 days, leaving the homeowner to drag the 32kg package inside. As one package was opened in transit, we then had to fully open this Xmas present & check the contents before trying to fit back in original packaging. We gave up & assembled the trampoline in November, no surprise for the kids for Xmas. After paying $145 for freight I asked for a $50 refund on delivery costs to compensate for the inconvenience. Jumpstar initially a...dvised they would chase it up with their transport company & let me know. When I asked for the outcome (6 weeks later after hearing nothing further from them) JumpStar advised me it is not their problem if I have I have an issue with their freight company; I should take it up direct with their contractor. I paid Jumpstar for delivery & JumpStar organised the delivery, yet they expect me to contact their contractor to sort. Totally unprofessional. Jumpstar then offered a $50 in store credit (not useful as after buying a new trampoline I shouldn't need to buy anything else from them, or was it a token gesture & they hoping I will forget about it ) then rescinded this offer when I advised that I wasn't impressed & would post a review accordingly. They have been very rude & abrupt accusing me of being a serial whinger. I do enjoy good customer service & usually do not have any problems when purchasing goods. However in this instance I believe their customer service to be severely lacking.
Questions & Answers
We purchased 2 x Jump Star Rectangular 7x10 ft tramp in 2016, one for ourselves and another for my niece and nephew. Kids love them but our youngest is a thrill seeker and we are now regretting not purchasing the enclosure with it.
Is the enclosure something that can be added to our existing frame? As I have only been able to see foam and net replacements am thinking it may be part of the actual frame setup, but would like to confirm my assumption and also any potential workarounds.
Thanks heaps for any information you can give me on this.
Ours was a separate purchase to the main unit and works a treat.
Hi Amy, thanks a lot for getting in touch. We can definitely help you out with the enclosure, as we do stock them in all sizes. If you would like to call our friendly sales team on 08 93585660, or email us at email@example.com then we can locate your order and ensure we will be offering you the perfect solution for your little thrill seekers! :) You can also message us on Messenger through our Facebook page. Many thanks!
Get an answer from our members and Jump Star representatives
|Max User Weight||150 kg|
|Type||Above Ground and Coil Springs|
|Spring Count||68 springs|
|Mat / Frame Height||87 cm|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.