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Jump Star Rectangular
4.8 from 217 reviews · View Statistics
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Reviews

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Melskie
MelskieSouth East Queensland, QLD
  • 6 reviews
  • 2 likes

Worst Customer Service Ever

published
Jump Star
Deena A.Jump Star
KLB
KLBLyneham

Worst customer service ever

published

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0.0
(1,234)
Lois McKellar
Lois McKellar
  • 4 reviews
  • 1 like

Poor customer service

published
Jump Star
Deena A.Jump Star
Lois McKellar
Lois McKellar
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John
JohnBunbury

Worst ever !!!

published
Jump Star
Deena A.Jump Star
John
John
Simon
SimonRockingham

The guy that works there is rude!!

published
Jump Star
Deena A.Jump Star

Product was returned, and this transaction was refunded in full the following business day. Customer has received a full refund.

Jump Star
Hany A.Jump Star
Simon
Simon

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Nathan S.
Nathan S.29 Oct 2019
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Worst, Ive dealt with.

published

Lost our order, delivery came on 2 seperate days for 6 boxes, Shocking customer service ( if you get get them on phone or they dont hang up on you ) Didnt want to replace the main box they lost. Tried to blame delivery company but item was not scanned and never picked up !

Jump Star
Hany A.Jump Star
Brendan Matthews
Brendan Matthews
Olster
OlsterPerth

Quality is a relative term

published

Initially we were very happy, but the blue mat rotted and fell apart in less than a year, then after 12 months the stitching went pop so we had a local company re-sew it, now the tabs that hold the springs to the mat have rotted in 2 years from new. Miserable customer service when I queried it- 'its only $40 a year to replace the mat mate'. Great Aussie product with great Aussie service...not.

lack of customer service

published

We bought a 14 foot tramp off them when we went to assembly it day of my daughters bday party for her and it had no springs in package after ringing them and them agreeing to refund us for springs which we had to purchase from toyworld so our daughter could have her only birthday present they now ignore all our calls hang up on us as soon as they realise its us if by chance they do answer so now we spent extra 260 on tramp just becuase they would not make it right by refunding us for springs we purchased cause they stuffed up

very bad customer service do not use them they will rip u off

Jump Star
Hany A.Jump Star

Missing Parts was Replaced to customer on the following working days.
Customer wanted a refund even that we have replaced missing parts.
We only do a refund if the product was sent back to us.

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Andy
AndyJandakot

Customer service is appalling; trampoline suitable for littlies only

published
Jump Star
Deena A.Jump Star
Andy
Andy
Jump Star
Deena A.Jump Star
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Questions & Answers

Jodie
Jodie asked
Rectangular 5ftx7ft (Toddler)

Hi, can I ask what is the size of the bouncing mat area on the 5x7ft frame? Thanks

1 answer
Jump Star
Deena A.Jump Star

Hi Jodie, Thanks for your enquiry. The jump mat space is 123cm x 184cm. Our enclosure nets are also on the outside of the trampoline pads so there is a lot more space to move! Please feel free to call us on 0893585660 or email us at info@jumpstar.com.au if we can answer any more questions. Thanks!

Michelle
Michelleasked
Rectangular

Hi I’m looking at the 7x10 jump star rectangle I have a 10 year old daughter who does gymnastics back flips she would like to know if it’s Bouncy enough and big enough to do this.
Thank you

2 answers
Amanda
Amanda

We just purchased 8x12ft for our teenage son who does ninja & did gymnastics. Only bought the bigger size as he’s 6ft. He said it’s by far the best quality trampoline he’s had comparable to that of those at his gymnastics club. Hope this helps

Jump Star
Deena A.Jump Star

Hi Michelle, Thanks for your post. Gymnasts do prefer bigger rectangular trampolines when performing tricks as it allows more room for flips and does have a bigger bounce. However, if you don't have the space, a 7x10FT Trampoline will still be suitable and perform well for her gymnastic.
If you have any further enquires please contact us on info@jumpstar.com.au or (08)93585660.

Lucy C.
Lucy C.asked
Rectangular 8ftx12ft

Hello, Lucy again,
its has been one month of having the 8 by 12 trampoline and it's still squeezing. It's very loud and is starting to annoy neighbours, our daughter is also quite upset as she cant use the trampoline to its full ability and enjoys it without feeling guilty about annoying people. She is disbelief. she has been waiting for this for many years and it's just disappointing to see her saddened towards something she was looking so ford to. Please help us!

1 answer
Jump Star
Deena A.Jump Star

Hi Lucy,
We are terribly sorry to hear that you are having issues with sqeaking on the trampoline. All freshly dipped galvanised steel does tend to squeak, however it does subside with time and use of the trampoline.
Please can you contact us via email at: info@jumpstar.com.au or by phone on (08) 93585660 so that our friendly customer service team can assist in more detail.
Kind Regards
Deena

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Jump Star Rectangular

Details

Compare all 13 Jump Star Rectangular
CategoryTrampolinesTrampolinesTrampolinesTrampolines
Price (RRP) $600.00$600.00$700.00$900.00
ShapeRectangleRectangleRectangleRectangle
Safety WallsNoYesYesYes
Max User Weight 150 kg150 kg150 kg150 kg
TypeAbove Ground and Coil SpringsAbove Ground and Coil SpringsAbove Ground and Coil SpringsAbove Ground and Coil Springs
Spring Count68 springs68 springs88 springs88 springs
Dimensions
Width 213 cm213 cm244 cm244 cm
Total Height 270 cm270 cm
Mat / Frame Height 87 cm86 cm87 cm87 cm
Depth 305 cm305 cm365 cm365 cm
Compare all 13 Jump Star Rectangular

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