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Good trampoline, poor plastic steps

published

Avoid this company as their plastic steps do not last and this is the second time one of there plastic steps has snapped resulting in my leg being cut! The last time they said it was probably a faulty batch. However plastic is plastic and it will never be as strong as metal. I told them my weight as I am 98kg and they assured me they had been tested to support far higher weights. The rest of the trampoline is great, but no excuse for the steps to break and cause injury.
Until they change to a metal that will not weaken though UV exposure do not trust the steps!

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Questions & Answers

Uriah A.
Uriah A.asked
Trampolines

Hi team, we had a gust of wind pick up our tramp and it smashed against fence and trees causing frame to snap, we are currently trying to claim on insurance and only have the box tramp came in no model number or anything to prove what it is, is there a model number tag on tramp itself I can send a photo of thanks.

1 answer
JumpFlex
Jumpflex T.JumpFlex

Hi Uriah,

Thank you for your question!

If you are able to email us on hello@jumpflex.com with the following details and one of our support team members will be able to help you confirm the model size -

Full name
Delivery address
Contact number

Holly R.
Holly R.asked
Trampolines

We just put up our Jumpflex yesterday and it’s great! We do have two silver clips left over and can’t figure out what they’re for. They are not listed in the manual either...Any ideas?

2 answers
JumpFlex
Jumpflex T.JumpFlex

Hi Holly,

Thank you for your question!

These are just spare parts. Just in case the button clips that are pre-inserted come loose you have spares.

JumpFlex™ support
Weslee

Holly R.
Holly R.

Thank you!!!!

Tami C.
Tami C.asked
Trampolines

Does it matter whether the jump flex logo is facing down?

No answers
See all Jumpflex Trampolines questions

Get an answer from our members and JumpFlex representatives

Jumpflex Trampolines

Details

Compare all 4 Jumpflex Trampolines
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CategoryTrampolinesTrampolinesTrampolinesTrampolines
Price (RRP) $899.00$699.00$799.00
ShapeRoundRoundRoundRound
Safety WallsYesYesYesYes
Max User Weight 250 kg150 kg250 kg
TypeAbove Ground and Coil SpringsAbove Ground and Coil SpringsAbove Ground and Coil SpringsAbove Ground and Coil Springs
Spring Count90 springs64 springs74 springs
Dimensions
Safety Net Height 180 cm180 cm180 cm
Width 420 cm310 cm370 cm
Total Height 270 cm126 cm270 cm
Mat / Frame Height 90 cm70 cm90 cm
Depth 420 cm310 cm370 cm
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