Good when it's working, 3rd time back in warranty period
Purchased an E8 in Oct 2019. Took it back later that month to be told it was "DOA" - Dead on Arrival. Replacement unit provided. In June 2020 an "O" ring fell out on the the back of the grinds container. Fixed under warranty but took nearly 3 weeks. Now, Jun 2021 there a problem with the grinder. It's grinding and then sounds like it's jammed. No grinds get through and no coffee or water in cup. Here we go again - no coffee machine for another 3 weeks probably. It's still in warranty!
Update - After 14 days I contacted the repair company to b...e told "Waiting for parts. It may be a week.". Jura Rep contacted me and approved a replacement machine. Instructions to go to original place of purchase resulted in 30 min wait and no-one knowing anything about the reference number I was given. More calls to Jura Rep resulted in machine shipped from Melbourne to me. Received replacement machine 23 days after submitting it for warranty repair. Not a smooth process at all and I'm still uncertain if the replacement machine is a good result but at least I'll have coffee tomorrow :) Fingers crossed
Purchased in .
- Build Quality
- Value for Money
Cold milk frother
We wanted a completely automatic machine and purchased a Jura. The coffee was really good but the milk frother did not make the milk hot enough. When I contacted Jura they told me to warm up my cup or microwave the milk before hand. That seemed silly to me I could have purchased a cheaper machine and bought a milk frother. I ended up buying a milk frother from Starbucks and used that for a while. Then I purchased a Breville and it does everything the Jura did with a bigger water tank and bean holder and the milk frother makes the milk as hot.
Purchased in for $1,500.
- Build Quality
- Value for Money
Don't believe them
We have had our Jura E8 for two weeks now and the coffee temperature is terrible. Jura's solution to our complaints is to heat the cup with boiling water first and then make the coffee with the frother set to no froth and then microwave the coffee. How do you make a cappuccino without the creamy texture and why should I waste power and water to solve a coffee making problem caused bu their machine. Also in case you ask we have changed all the possible settings in the machine. In short this machine is a genuine waste of my money ($1880 AU) and it looks like I am not going to be able to rectify it through Jura. Problem solved thanks to Harvey Norman, returned the jura and purchased the Sunbeam Torino.. now this makes great coffee
- Date Purchased
We just bought our machine yesterday , we decided to upgrade from our other Jura that we had for 10 yrs ... not happy with this one as with reading other reviews ( wish we had done this beforehand but trusted it would be like or better than our old one E5) our coffee is COLD I have black and I can drink it straight away , my husband has cappuccino but he has to microwave it not a good look when you invite friends over to sample the new machine... awkward, not happy is an understatement ,big bucks for cold coffee was not a wise spend
- Date Purchased
Find out how Jura E8 compares to other Fully Automatic Coffee Machines
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Coffee is barely warm
Coffee tastes good very easy to use easy to keep clean. I am so disappointed in the temperature of the coffee. I like my coffee really really hot. I consider the temperature of my Jura coffee very very unsatisfactory . I would not recommend spending that large amount of money for a barely warm coffee. I wish I had read the reviews earlier it seems it cannot be fixed.
- Date Purchased
Almost very good
Overall a good machine...looks good..works well...easy to use...but ...as mentioned on other reviews which I wish I head read before I purchased, the temperature of the coffee water ,as I drink mainly ristrettos and espressos. its simply not hot enough despite my efforts to ring jura and their efforts to help. I employed every suggestion they gave me but still I can skull the coffee straight Up. For the price of this machine it's simply not good enough. My old 80 ALDI machine made hotter coffee. The longer the coffee the better the heat is but ...still not up to scratch in my opinion.That said it's makes a very good tasting coffee. I am sure this is inpart due to the high quality beans I'm am using so not all is lost. Forget about the frother that comes with it to help the temp issues if your making a latte. Makes good froth but doesn't heat it up enough. The hot water function which can used for tea comes out fairly hot which is good. My wife is very particular about hot tea and she says it just cuts it...just. For the milk option either get a separate frother which the store gave me which heats it up better or put the coffee in the microwave before serving. Not the end of the world but for a 2k machine how can something so crucial be over looked. I'm not the first to say it so it's not just me. I'm gonna have to live with it I guess. Just leaves a slightly sour taste given the outlay of $. Next time I buy another machine I ain't purchasing without the store letting me try a coffee first as the sales person told me it would be fine.
- Date Purchased
50/50.. Mixed feelings about this machine
We purchased this machine last week... making a nervous step away from Saeco machines. Yes it looks great, has some great functions and cleaning is easier than other brands.. and yes it does make a good coffee. However, the coffee is cold... Cold enough to 'scull' your latte immediatley after making. The espresso is okay, could be hotter. We have played around with the settings and pre warm our cups but still not hot enough, you dont expect to have to still microwave your coffees.
We also find that there is a fine line between too much and too ...
- Incentivised Review No
Questions & Answers
Have just purchased Jura E8. How do you make cold brew flat white?
Not been there yet so Jura help desk may be able to help you. Cheers BaK
Do you mean an iced flat white? Cold brewed coffee is prepared without coffee machine, it’s coarsly grinded coffee beans combined with tap water (1:10 or 1:5).
Hi Mark, thank you for our question. Our JURA E8 only does hot coffee drinks, if you would like to enjoy cold brew beverages our Z10 would be a better suiting machine for you. Kind regards, JURA Australia
Is this coffee machine supposed to sound like a tractor going through the kitchen when extracting the coffee?. Mine does and is driving me insane
The coffee machine is simply grinding the beans to get this fresh nice coffee taste. I agree that this process makes unusual noises, but I personally do not mind as the machine delivers the perfect coffee.
Hi Maryam, thank you for your question about the E8. As Claudia already answered, because our machines grind the beans fresh for maximal flavor and quality extraction, the grinder will make a noise du...ring that process. If you believe it is louder than expected, please provide us with your best form of contact and our support team will contact you shortly. Kind regards, JURA Australia
The noice is not the coffee grinder, is the water pumping through the coffee
How can the temperature increase for a hot coffee, i don't get a near enough hot coffee, its very disappointing
Hi Maryam, thank you for your question. To increase the temperature for your coffee drinks you need to select "Product Settings" then select the drink and scroll down on the screen until you reach the...temperature selection, then select the "High" Option for Coffee as well as the Milk. We also recommend preheating your cup wit warm water or our Cup warmer. Please do not hesitate to contact us again or our customer supports team if you have any issues. Kind regards, JURA Australia
Hi Maryam-looks like Anna has answered your question-our temperature worked well for us from the start. I've found Jura support service helpful when required. Enjoy BaK
Get an answer from our members and JURA Australia representatives
The Jura E8 is the Swiss brand's best-selling automatic coffee machine. It offers 12 one-touch coffee selections including latte macchiato and espresso doppio, along with a professional-quality fine foam frother.
- One-touch function prepares a wide range of coffees, including latte, cappuccino, macchiato as well as ‘trend specialties’ such as latte macchiatos. The machine transitions from textured milk to milk foam automatically.
- Choose your coffee strength, quantity and temperature of water, and your brewing temperature
- Smart Connect app lets you program your coffee selections into the machine via your smartphone or tablet. Preferences can be saved for future use.
- Powdered coffee recognition allows you to use pre-ground coffee rather than whole beans if you wish
- In-built cleaning systems, including rinsing, cleaning and descaling for the machine and auto-clean system for the milk frother
What reviewers liked about the Jura E8:
With 63% of reviewers awarding the Jura E8 a 4 or 5-star rating, the majority were satisfied with the machine’s performance (perhaps a relief, considering its hefty price tag).
These happy coffee sippers most appreciated the Jura E8’s consistency of coffee quality, with quite a few praising the ‘perfect cups of coffee’ made by their Jura automatic coffee machine. Reviewers also appreciated its solid build quality, as Jura uses stainless-steel lined thermo blocks.
|Category||Fully Automatic Coffee Machines|
|Pump Pressure||15 bar|
|Input Power||1,450 W|
|Dishwasher Safe Parts||No|
|Water Tank Capacity||1.9 L|
|Dimensions||351 x 280 x 446 mm|
|Features||Compatible App, Display Panel and Touch Screen|
|Bean Grinder||Integrated Burr Grinder|
|Coffee Bean Capacity||280 g|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||Dark Inox, Piano White, Piano Black|
- MPN: 15372, 15490 and 15498
- GTIN13: 7610917153725 and 7610917154982
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