Good when it's working, 3rd time back in warranty period
Purchased an E8 in Oct 2019. Took it back later that month to be told it was "DOA" - Dead on Arrival. Replacement unit provided. In June 2020 an "O" ring fell out on the the back of the grinds container. Fixed under warranty but took nearly 3 weeks. Now, Jun 2021 there a problem with the grinder. It's grinding and then sounds like it's jammed. No grinds get through and no coffee or water in cup. Here we go again - no coffee machine for another 3 weeks probably. It's still in warranty!
Update - After 14 days I contacted the repair company to b...e told "Waiting for parts. It may be a week.". Jura Rep contacted me and approved a replacement machine. Instructions to go to original place of purchase resulted in 30 min wait and no-one knowing anything about the reference number I was given. More calls to Jura Rep resulted in machine shipped from Melbourne to me. Received replacement machine 23 days after submitting it for warranty repair. Not a smooth process at all and I'm still uncertain if the replacement machine is a good result but at least I'll have coffee tomorrow :) Fingers crossed
Purchased in October 2019.
Cold milk frother
We wanted a completely automatic machine and purchased a Jura. The coffee was really good but the milk frother did not make the milk hot enough. When I contacted Jura they told me to warm up my cup or microwave the milk before hand. That seemed silly to me I could have purchased a cheaper machine and bought a milk frother. I ended up buying a milk frother from Starbucks and used that for a while. Then I purchased a Breville and it does everything the Jura did with a bigger water tank and bean holder and the milk frother makes the milk as hot.
Purchased in February 2016 for $1,500.00.
Questions & Answers
Hi, I just purchased a Jura E8 and when I make any drink with milk, the coffee is cold. I do not have any adjustments I can make to the temperature of the milk as everything is automated. Temperature settings are all on high. Can you help me address this issue?
Dear Lynn. L
Thank you for your question, We do have a restrictor available that will heat the milk by 5'c if you could kindly email your postal address to firstname.lastname@example.org I will arrange one to be sent to resolve this issue.
I usually drink Americanos. For20 years I have used a Jura Impressa F9. I can make it with the push of a single button— no need to add heated water. What machine does that these days? Thanks!
Dear Doug, all machines will produce black coffee, the ena 8 have a smaller brew unit and the E line and up have the bigger brew unit so if you like strong coffee i would suggest the E6.
Not a question, more of a thank you for your reviews. I can see by these that the support seems to be there for positive comments as regards problems with the machine there doesn't appear to be support or queries answered. A lot of maintenance seems to be an issue. Also the milk system. Maybe I will wait until these issues are resolved then look again at this machine. Thank you
Get an answer from our members and JURA Australia representatives
The Jura E8 is the Swiss brand's best-selling automatic coffee machine. It offers 12 one-touch coffee selections including latte macchiato and espresso doppio, along with a professional-quality fine foam frother.
- One-touch function prepares a wide range of coffees, including latte, cappuccino, macchiato as well as ‘trend specialties’ such as latte macchiatos. The machine transitions from textured milk to milk foam automatically.
- Choose your coffee strength, quantity and temperature of water, and your brewing temperature
- Smart Connect app lets you program your coffee selections into the machine via your smartphone or tablet. Preferences can be saved for future use.
- Powdered coffee recognition allows you to use pre-ground coffee rather than whole beans if you wish
- In-built cleaning systems, including rinsing, cleaning and descaling for the machine and auto-clean system for the milk frother
What reviewers liked about the Jura E8:
With 63% of reviewers awarding the Jura E8 a 4 or 5-star rating, the majority were satisfied with the machine’s performance (perhaps a relief, considering its $2,099 price tag).
These happy coffee sippers most appreciated the Jura E8’s consistency of coffee quality, with quite a few praising the ‘perfect cups of coffee’ made by their Jura automatic coffee machine. Reviewers also appreciated its solid build quality, as Jura uses stainless-steel lined thermo blocks.
|Category||Fully Automatic Coffee Machines|
|Pump Pressure||15 bar|
|Input Power||1,450 W|
|Dishwasher Safe Parts||Yes|
|Water Tank Capacity||1.9 L|
|Dimensions||346 x 280 x 444 mm|
|Bean Grinder||Integrated Burr Grinder|
|Coffee Bean Capacity||280 g|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||Black|
- MPN: 15094 and 15268
- GTIN13: 7610917150946
Other Fully Automatic Coffee Machines
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.