I placed an order with Just Bedding 3 weeks ago and I have been trying to get in contact with them to find out when delivery would be. Got an order confirmation and nothing more. Items are paid for. Phone goes to answer machine, Facebook message unanswered. I want my items or a refund and I can't even request that.
Item never delivered and they are uncontactable - thieves!
Placed my order 1 month ago, got an order confirmation email and thats all. Their phone number doesnt work and they have not answered any of my emails. They took the money from my credit card and thats all. My first order from them a few months ago went as planned, but i have a feeling they must have gone broke in the mean time or they are just dodgy hit and miss type online store.
Although the "Just Bedding" website is happy to take your money, there is no further contact after the confirmation email - and no response to email queries, and the telephone does not answer. I don't know if this whole website is a scam, or if they have just gone out of business. I have reported them to Amex, so expect more information at some point.
March 10th 2019 Update: problem solved - eventually
It was a bit of a saga. I looked up the name of the actual supplier of the products and rang them directly. Turned out they had received the order from Just Bedding, but couldn't process it because the product was never available in the size listed on the Just Bedding website. The supplier couldn't contact Just Bedding either. The supplier offered to send me a replacement product - similar but not what I ordered. I accepted to make things easy - and it was only a $132 spend. The product arrived a week later. I cancelled my complaint to Amex. Never ever heard from Just Bedding again.
This company does not respond to emails or phone calls
I purchased a quilt cover set online over 3 weeks ago. Having not had it delivered, nor received any communication from the company I sent an email asking them to confirm when the product would be delivered. No response at all, so I have sent another email and tried calling - again no response. This is dreadful customer service
Not what the picture showed and very late
I spent over $600 and was very disappointed. My order was shipped almost 2 weeks later. My orders were all shipped separately and some later than others. The product was not as shown in the picture and i felt tricked. I emailed the company but was met with indifference. I wouldn't deal with this company again. Be safe, use a reputable supplier.
Great range and service.
I purchased a quilt set for much cheaper than elsewhere. Service was quick and tracking was provided. My product arrived in great condition and is just what I wanted.
I was looking for a quilt cover for my grandson and there were plenty to choose from and great brands. Easy to use website, fast and efficient delivery, what more could you want
Lovely quilt cover
I purchased a quilt cover from JustBedding and Monica needed to contact me re some details. She was very happy, friendly and helpful and it was a pleasure speaking/dealing with her. I am happy with the quilt cover and it arrived in good time.
The products arrived in perfect condition and exactly as described, great pricing, great quality as usual by KAS and Logan and mason brands, a little slow on delivery but that’s only a minor issue :-)
Great Bedding and an easy purchase
The bedding variety was good online. I love my new doona cover. It arrived in good time and without issue.
I am absolutely in love with my new bedding! I feel like I am sleeping in luxury every night. So beautiful, very good quality, and affordable! Definitely will be shopping here for my bedding needs again in the future!
Great products. Great service.
I was really pleased with the range. Recieved purchase as described. Just bedding were great to deal with and I would recommend.
Great service and excellent quality!
The customer service is amazing. I accidentally ordered a item that was preorder only and had already paid with afterpay. I had asked to have it cancelled as I needed it before the release date. I understood I could not receive my money back. Customer service gave me a call and let me know they were getting the item earlier and would have it shipped the very next day for me. I thought this was great customer service instead of just sending and email and/or cancelling the order. They took the initiative to contact me even though I had already paid for it.
The quality of the bed set I got was amazing. The packaging it came in was very good and I would definitely buy from here again. Shipping only took a few days to arrive.
Thank you to the team of Just Bedding for making this a great shopping experience.
I was unable to find the brand and size I wanted at any store. In the end, it was easier and quicker to buy from Just Bedding. I got size, colour, brand all with a click of a few keys. Postage was quite quick too.
Great range, good service, great product
I tried all the major stores looking for a quilt cover set, and they were either too bright, too plain or too cheap looking. Found the perfect one on Just Bedding website. Easy purchase process, delivery on time, and I love the new look. Thanks!
My new bedding is comfortable, light and luxurious. 100% got what I paid for. I’m extremely happy and would purchase from Just Bedding again.
Great customer service! Product true to description.
Was very happy with my recent purchase from just bedding. Claudia was so helpful & worked hard to try and meet my requests. The blanket I bought is perfect! Will purchase from them again.
Everything I need right here!
I've been using JustBedding.com.au for almost a year now and not only do they have the most amazing stock but I don't have to go to the big retailers and getting disappointed with them not having what I want in stock! Plus, JustBedding.com.au is so much cheaper. I'm a bedding addict and couldn't be happier, if you are, check it out. Service is 5 stars too!
Website is inaccurate and they blame the customer
I was shopping for a specific European pillowcase. I went via the correct selections and found the one I wanted and was cheaper through just bedding. I ordered and waited for it to arrive. I thought that the parcel was suspiciously cushion shaped and sure enough. It was a cushion. I checked my email confirmation and it was indeed a cushion on the order. So I knew I wasn't going crazy, I checked my browser history. Yes. sure enough. I'd only looked at euro pillowcases, not even at any cushions what so ever. So I checked their website and they have a cushion and a pillowcase for the same price and using the same image. I emailed them to notify them of this along with screengrabs of it all only for them to email me and tell me that "they were sorry I had ordered the wrong item" but they could offer for me to return it but they didn't actually HAVE European pillowcases in that style so it must have been an error. I replied to them letting them know that no, I did not order the wrong item. And I have not heard back. Very unimpressed. Terrible customer service. Will never shop with them again.
Placed order, payment taken, no goods and no communication
I ordered bedding a week ago, payment taken from my card and no communication regarding shipment. Cannot get through by phone which goes to message bank "the person you are trying to reach is not available". Messages left, emails sent, facebook messages sent and no response. Will now start action to recover my money. Note to self - always check reviews before order placement as there are so many shady people out there! Disappointing by true!
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