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Awesome product with awesome service
We recently purchased couple of units from Just Modern Furniture and the quality is of the highest standard, you would find it very difficult to find this type of quality modern furniture at the prices they offer. . The delivery process was seemless with great communication. Would recommend to anyone without any doubt.
- Online store
Wrong fittings backed, but no response from the store after 2 emails and waiting for a week
Received cabinets assembled with wrong hinges. Sent an enquiry through their website and an email, but no response how to solve the problem. Still have their "Canberra" cabinet that supposed to be with 4 doors only with 3 doors.
My order number is 2700 in case the owner would be so kind and could finally respond to me
I guess I should have been cautious of the company that has no phone number only contact is online enquiry or email were you receive your order, but read some very good reviews.
Please send me correct part for my order
I found this site & initially was resistant...& I needed to talk to someone other than just deal with them online but when I asked Michael for his assistance with a few questions - he was more than helpful. The cabinets arrived & my husband had to assemble (which he usually dislikes due to issues) but he reported they were really well made & the assembly was fine. The end result is really fantastic - very impressive.....I now need another 2 so I'll be re-ordering Michael - thx a million.
Perfect quality TV unit.
I had my eye on one of Just Modern Furniture TV cabinets for quite some time. I finally took the plunge and purchased the Bondi 2.4m Wood Top cabinet. It is absolutely beautiful. The workmanship and quality of the cabinet far exceeded my expectations. The wood top is stunning. Being able to customise your own cabinet as far as size, colour, finish, meant that it matched perfectly in my home. Michael was very professional and no question was too hard to answer. This TV cabinet will be part of my home for many years to come. Thank you.
Excellent Quality - Fantastic Finish!
I just wanted to write and let you know how happy we are with our new TV Unit. From the moment we began to unpack the boxes, we were so impressed with the quality of the pieces - sturdy, obviously well made and a fantastic matte black finish! The assembly was straightfoward and instructions were easy to understand and follow. All of the doors fit perfectly, there was not a piece of the unit that didn't come together exactly as designed. The finished product is amazing and it has been the perfect addition and finishing touch ...to our lounge room. We are so happy we did not go with the more "well known" manufacturers as on inspection of those TV Units in store, the quality and workmanship is poor and the finishes appear to be made solely for glossy catalogue photos - they definitely don't transpond into real life! Michael, thank you for your communication throughout the process, this was greatly appreciated! We will be sure to recommend your company and amazing products to all in our friend and family circles. Thanks again, Kiri
Brilliant customer service, exceptional quality
From my first dealing, through to delivery, my transaction was a first class experience. Quality product and we are very pleased with the end result
Was a bit of a mess, but they did try to fix.
Ordered a TV Cabinet. Initially took over 4 weeks to arrive. When it did arrive holes were drilled in the wrong places, screws were missing, and the instructions were fairly terrible. JMF did contact us to apologize and offered $100 partial refund. We did get replacement boards eventually but we ended up having to get a chippy to trim back some of the panels and even when it was put together there were visible gaps, the doors didn't close cleanly and there was a slight lean. Mounting was a nightmare.
The final finish was very cheap looking a...nd overall we didn't think we got what we paid for. The unit was very weakly held against the backplate (which was bolted to the wall) by a number of small screws and eventually fell off after a small amount of weight was put on top of it. Have since replaced it with a better unit. Good service but was not happy with the quality of the item nor the time it took to arrive.
My Melbourne unit arrived & was beyond my expectation. This really is a quality product & being able to have it made to fit the space makes it look even better. I searched high & low in the shops & there was nothing else comparable.in quality for the price.
Great value for money
Took me ages to find a tv unit that suited my space. I got the Brisbane 2.4 m floating cabinet and looks awesome! Looks like a custom built. The options in sizes, colours and finishes makes it so much easier to suit your needs. Definitely recommend them
- Just Modern Furniture
Customer Service Beyond Expectations
Just moved into a new place and was looking for a TV unit from all of the usual places; Harvey Norman, Freedom, Ikea, etc but couldn't find anything we liked. Then came across Just Modern online. Ordered a 2.4M Sydney unit in black. Only took 3 weeks to be manufactured and delivered which was appreciated as we had our AV equipment siting on a cardboard in the meantime. My son and I assembled it once it arrived but discovered that some of the holes were not drilled in the right position causing one of the dividers and a wall to be mis-alignment....I notified Just Modern straight away thinking that we'd have to dismantle the unit and organise them to pick up and return to the workshop, and it would be weeks before we have the unit fixed and returned. But to my surprise, Michael and his Dad made immediate contact with us and organised to come around to our house and brought with them several replacement pieces and tools, and reassembled the entire unit for us on the spot. Their service was exceptional and I would thoroughly recommend them to anyone looking for a high quality unit at a competitive price delivered promptly. Simon
- Just Modern Furniture
TV Unit and service met expectations
I have just taken delivery of and assembled a 'Melbourne' TV unit from Just Modern Furniture. There are mixed reviews on this site but my experience was a positive one.
Online purchase -- no problem, charged as expected. I am happy to show proof of purchase if required for this review so that gives readers confidence it's a genuine review.
Delivery -- I opted for a 3 month delivery to secure the discount offered. The product was delivered as expected without me even chasing up JMF, they emailed me to say it was despatched before I asked....Assembly -- I'm no DIY expert so it did take me several hours. No parts were missing. No parts damaged and it assembled well although getting the drawers together, into place and sliding smoothly was tricky. Removing the protective vinyl on the outer surfaces is really fiddly because its hard to find edges to start peeling but I am sure this is what keeps the surface looking good. Value for Money -- The finished product is as per the site photos, good high gloss white finish and the build quality is ok. I think these units on the high street are overpriced for what the material actually is but given I could get an exact custom fit for my room it justified the price.
- Just Modern Furniture
A big mistake
Honestly, this was the worst experience buying an item online. Not only is there a black mark in the gloss finish under the high gloss coating, the back piece wasn't cut to the correct size, we were missing screws, the wrong sticker on one of the doors. We needed up asking a chippy to come and re-cut the back piece so it fitted. Now both my partner are very able to put together furniture, we've done this many times without difficulties like this. Sorry but it is terrible and we are so disappointed that we spent all this money, waited so long (...weeks over the expected delivery date). When I sent this feedback over a year ago... I never had any response from the company. We paid $899.00. We could have gone to Freedom or any store, paid a couple of hundred more (at most) and had a piece of furniture that was good. A year on, out TV unit has the same black mark, the hinges are working okay, but the push magnet is broken. The 2 center draws don't fit very well, so you have to open the top one so you can open the bottom one. I can't help but think the positive comments are fake, because when I looked further into it after we had all these issues, I couldn't find a happy customer. The biggest issue being no customer service after payment. After fully renovating and furnishing our house, we always say, the only thing we got ripped off on was that unit.
Excellent Customer Service and Product
Purchased a custom sized TV unit online - couldn't be happier with my purchase. Michael's customer service was above and beyond what I expected, particularly what great value the unit was. The product itself was exactly as advertised and easy to assemble. I have since purchased from the company again and would recommend anyone wanting a custom piece to speak to Michael. Thanks again!
Could not be happier!!
We purchased 5 cabinets I'm total from Just Modern Furniture back in October 2016. 4 of the cabinets were custom made with one large buffet being fully customised from the ground up.
Michael was extremely helpful with the custom designs and provided 3D models. We worked together over email and a short phone call to work through the design of the fully custom large buffet.
The after sales service was also great. Michael responded promptly with very helpful advice when I hit a couple of issues with the hinges. I think you can it 'user error'...
The price was fantastic too. It was comparable to smaller, lower quality units from your local store.
- Just Modern Furniture
Exactly how I imagined it!
This was a new experience for me, to make such a big purchase online and I was nervous. Michael at Just Modern Furniture was so accomodating, understanding and patient as we worked through the process of modifying one of the units to suits my requirements. I was able to increase the size of the unit, change the configuration and choose an alternative shade of white to match existing shelves. In addition to that Michael designed a recessed plinth so the unit looks as though it is floating but is acctually sitting on the floor and very stable. Al...l this came in at a very reasonable price. The construction manual was very clearly written, specifically for my unit, and my husband and I were able to put everything together with no stressful moments! All in all we are delighted and would highly recommend Michael and his team at Just Modern Furniture. Thanks heaps Michael. We love it!
Questions & Answers
I have been trying to contact Just Modern Furniture regarding my order but have received no replies to my emails.
There is no phone number to ring so it is very frustrating as it appears my order is ready to be shipped but I have been given no details about how to make payment and allow shipping to be done.
Would appreciate any advice as to how to make contact to finalise delivery of my order. (Order No # An order you recently placed on our website has had its status changed. The status of order #1198 is now Awaiting Shipment).
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