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- Online store
Wrong fittings backed, but no response from the store after 2 emails and waiting for a week
Received cabinets assembled with wrong hinges. Sent an enquiry through their website and an email, but no response how to solve the problem. Still have their "Canberra" cabinet that supposed to be with 4 doors only with 3 doors.
My order number is 2700 in case the owner would be so kind and could finally respond to me
I guess I should have been cautious of the company that has no phone number only contact is online enquiry or email were you receive your order, but read some very good reviews.
Please send me correct part for my order
- Just Modern Furniture
A big mistake
Honestly, this was the worst experience buying an item online. Not only is there a black mark in the gloss finish under the high gloss coating, the back piece wasn't cut to the correct size, we were missing screws, the wrong sticker on one of the doors. We needed up asking a chippy to come and re-cut the back piece so it fitted. Now both my partner are very able to put together furniture, we've done this many times without difficulties like this. Sorry but it is terrible and we are so disappointed that we spent all this money, waited so long (...weeks over the expected delivery date). When I sent this feedback over a year ago... I never had any response from the company. We paid $899.00. We could have gone to Freedom or any store, paid a couple of hundred more (at most) and had a piece of furniture that was good. A year on, out TV unit has the same black mark, the hinges are working okay, but the push magnet is broken. The 2 center draws don't fit very well, so you have to open the top one so you can open the bottom one. I can't help but think the positive comments are fake, because when I looked further into it after we had all these issues, I couldn't find a happy customer. The biggest issue being no customer service after payment. After fully renovating and furnishing our house, we always say, the only thing we got ripped off on was that unit.
It's very hard to give an opinion as I don't think that these people really care what you think of them or their product,
and if you give a negative one there not going to listen or answer as there uncontactable I sent several emails re my order and tried to phone them many times but no reply then I got a email telling me that my order was ready for shipment but it took several more days untill they sent another that it had been shipped with a traking No which was useless as all that did was tell you that it had been shipped. ...
Ready to assemble furniture is likely to be incomplete and with missing parts. You may need to employ a cabinet maker to get the article completed. There is no customer service after you pay for the goods.
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Questions & Answers
I have been trying to contact Just Modern Furniture regarding my order but have received no replies to my emails.
There is no phone number to ring so it is very frustrating as it appears my order is ready to be shipped but I have been given no details about how to make payment and allow shipping to be done.
Would appreciate any advice as to how to make contact to finalise delivery of my order. (Order No # An order you recently placed on our website has had its status changed. The status of order #1198 is now Awaiting Shipment).
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