Was a bit of a mess, but they did try to fix.
Ordered a TV Cabinet. Initially took over 4 weeks to arrive. When it did arrive holes were drilled in the wrong places, screws were missing, and the instructions were fairly terrible. JMF did contact us to apologize and offered $100 partial refund. We did get replacement boards eventually but we ended up having to get a chippy to trim back some of the panels and even when it was put together there were visible gaps, the doors didn't close cleanly and there was a slight lean. Mounting was a nightmare.
The final finish was very cheap looking a...nd overall we didn't think we got what we paid for. The unit was very weakly held against the backplate (which was bolted to the wall) by a number of small screws and eventually fell off after a small amount of weight was put on top of it. Have since replaced it with a better unit. Good service but was not happy with the quality of the item nor the time it took to arrive.
- Just Modern Furniture
Could not assemble the product due to missing parts!
I just had a similar experience with this company. A total of four parts (comprising of two shelves and two dividers) were missing from the two packages I received from them. The sad part is that after failing to completely assemble the product, I just realized there was no contact number published on their website (except for the 1300 number that has already been disconnected) when I was looking for ways to contact the company. I tried posting messages on their website's internal messaging facility and also via their firstname.lastname@example.org...om.au email address but have not received a word from them yet. Update: A representative from Just Modern Furniture emailed me within the same day that I wrote the above review and was told that they had been trying to contact me via the mobile number I provided in my email (which at that time had not been activated yet) but could not get through so that I admit was a shortcoming on my part. After a few exchange of emails, I agreed to the offer of a free return of the product and full refund of payment. That part was coordinated smoothly and completed well, as they arranged for a transport service to pick-up the product from our place and my payment has now been refunded back to my account. Not the ending I had hoped for but nonetheless, I was happy by the way in which the transaction has concluded.
- Just Modern Furniture
A disappointing experience all round
I was very pleased with the look of this furniture when I first received it, but within 24 hours of assembly it started sagging and it just went downhill from there. The assembly instructions consistent of a single vague diagram and holes were missing that we had to drill ourselves. The process of getting a refund was painful, laborious and took over 3 months of constant followup. They had zero interest in customer satisfaction beyond meeting their legal responsibility to provide a refund and insisted we dissemble and repack the item to 'as new' standard despite it being fundamentally flawed and unsaleable. Their 1300 phone number is now out of commission and it is very hard to get in touch with anyone.
Questions & Answers
I have been trying to contact Just Modern Furniture regarding my order but have received no replies to my emails.
There is no phone number to ring so it is very frustrating as it appears my order is ready to be shipped but I have been given no details about how to make payment and allow shipping to be done.
Would appreciate any advice as to how to make contact to finalise delivery of my order. (Order No # An order you recently placed on our website has had its status changed. The status of order #1198 is now Awaiting Shipment).
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