Reviewer Photos & Videos
- Online store
Advertise products they do not have in stock
These people advertise sunglasses they don't have in stock. They take and process your order, and take your money and then send an email saying oh sorry we don't have what you ordered so you have to wait 4 to 6 weeks!
This is false and misleading advertising and businesses like this should not be allowed to operate in Australia. ASIC should close them down.
Just another scammy online store. Don't trust them!
Not what I expected
bad experience. It was easy to buy and very fast with delivery, but the sunglasses( ray ban Jajo) They were not what I expected and I was used to. I got in touch with them and the response was quick and the return was quick too.
- Online store
What I purchased is not what was sent. Different frame colors.
I purchased the "Carve Vivian Tort/Brown Gradient Lenses" The frames have colors of green and blue, yellow and brown. What was sent has no green, no blue, and no yellow.
I have contacted Just Sunnies about this to get a full refund, and lodged a case with PayPal to get a full refund.
The sunnies I ordered has gone out of stock. But they sent an email informing that and advised me of when the'd receive the new stocks and also offered express post. I got it as they promised.
Bought sunglasses online last night from their site due to the fact they had express delivery.
Had a call this morning from them saying they actually didn't have those sunglasses in stock and it would at least be a few days before they received stock. There was no indication on the website that stock was low or sold out during my purchase.
All in all, either deceptive/misleading by giving no indication there would be a wait on stock, or inept handling of their inventory. In either case, I wouldn't shop here again if I wanted something delivered...
- Just Sunnies
Holy Crap, this for real?
Well for one a delivery of goods in today's day and age seem so easy to achieve, right? The biggest names out there are not able to do this - Just Sunnies did it. It was that easy and that reliable that I was like - they are leading the forefront of logistics. It restores faith of ordering online again!
I received my sunnies in excellent condition, I guess few smudge marks were during packaging and transportation stage. Never the less I cleaned it with the cloth provided by yours truly, Versace - thank you very much and they were back to it...'s original condition, brand new and scratch less! I was eyeing the pair since almost about a year ago, then bam 20% Easter sale and I got them. I called the Just Sunnies customer service line, prompt answer by a lovely and delightful customer rep, I called at least 4-5 times in space of 30 mins. Each time she was happy to oblige and help with my query, she even promised that she will personally see to my delivery carried out on the day because I leave for overseas holiday Easter Friday and wanted these for my trip. I got confirmation of the processed order with link to my postage - next day Australia post texted for delivery by signature only and picked it up. You guys should hold you head up high for the customer experience provided - I gave 4 star because there is always room for improvement and your continuous effort to strive for excellence will keep you up there for a very long time :)
"20% off everything sale...sort of"
They normally sell their sunnies (eg. Spotters Cristo) for below RRP. But when they have their so called 20% off everything sale the prices sky rocket. Bit of a hoax. Should be 20% off their regular price.
The whole online process has been way to slow its far easier to walk into a shop try on a pair you like and buy them take them back if there's a problem and you're away.
Isn't bad but not ok either
I am leaving two stars as couldn't finish my transaction.
Please be aware that this company takes a whole day to review your order, then they call you explaining that first they are going to charge the credit card with a small amount then another 24 to 48 hours to confirm the transaction; then another 24 hours for shipment.
Long story short, don't buy from them if you're in a hurry, better order from US or Asia.
Just wanted to leave feedback as they don't state this in their policy.
Inventory doesn't match what's advertised online
I recently tried to order some sunnies however, received call saying product wasn't in stock. I was asked to order another style, when I did this I was then called again and told this also wasn't in stock. Clearly they're advertising product which isn't available just to get your cash. I'm now waiting for a refund and my Xmas present surprise is gone. Don't use these guys!
- Just Sunnies
Very poor customer service.
I'm not a very picky person, but their customer service must be improved!!!They have sent me a different product, and also the price tag has different price to what I've paid, when asked about the product without any intimation they just refunded me. Messed up everything. Waste of my time!
Can't believe I will buy from them!!
I have bought a pair of Kusbj on web stated $249 but member price $211 and as soon as I checked out I found that I have put in the wrong voucher code. Instead of paying $180. I paid $201. I email customer care immediately and they get back to me with 'No! we won't change the price ones you have put in your order!' It is a pending transaction by credit card of cos you can change the price.!! I said to them I won't buy from them again and they hold on to my order not ship for 2 days ( in their policy ones you put ur order before 5pm they will shi...p product on the same day! ) until I email them and asked why. Then they started to give excuses and ship.! But the most hilarious is yet to come! I received a pair of Kusbi with their tagged original price of only $189 from Kusbi. I am furious! I paid $201 with included $10 off still can't beat the original price !?! And don't forget the original on just sunnies is $249! I read only two positive feedback and dipped myself into a unprofessional and ripped off experience! Should have listen to my gut feelings!
Questions & Answers
Hello how long do zip pay orders take through you guys?
Thank you for your question.
Zip pay orders are processed through our system as soon as payment has been received.
If you have any further questions, please get in contact with our customer service team by emailing firstname.lastname@example.org, we're happy to help.
Hi i was just wondering how long my delivery will take to get to sydney? It was sunglasses
Thank you for your enquiry.
Our Express Shipping service usually takes 1-2 business days to arrive into another state. I've taken a look into your orders tracking details and I can see your order is expected to arrive to you today.
If you are in need of any further assistance please don't hesitate to reach out via email or contacting our customer service team on 07 5535 0994.
Do just sunnies sell genuine Oakley sunglasses?
Not sure, but if you order they'll probably advise they're not in stock and then you'll have to beg them for your money back.
Thank you for question, the answer is yes. All items we sell are authentic and come with a full manufacturer warranty.
We understand your concern as there are lots of imitation product on the market. You can confirm the authenticity of Oakley products sold on Just Sunnies via the Oakley Australia website, we are listed in the store locator (https://www.oakley.com/en-au/store-finder), you can also call the Oakley customer service team on 1800 414 011 to confirm we are one of few authorised online retailers within Australia .
We do our very best to ensure our inventory is as accurate as possible, if there is ever a discrepancy you will be notified right away and a refund will be processed upon request.
If you have any questions or we can be of further assistance please don't hesitate to contact our team via email email@example.com or phone 07 55350994.
The Just Sunnies Team.
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