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Just Sunnies
Online store, Physical store (See All)- 38 reviews
- 34 likes
These people advertise sunglasses they don't have in stock. They take and process your order, and take your money and then send an email saying oh sorry we don't have what you ordered so you have to wait 4 to 6 weeks!
This is false and misleading advertising and businesses like this should not be allowed to operate in Australia. ASIC should close them down.
Just another scammy online store. Don't trust them!
Bought sunglasses online last night from their site due to the fact they had express delivery.
Had a call this morning from them saying they actually didn't have those sunglasses in stock and it would at least be a few days before they received stock. There was no indication on the website that stock was low or sold out during my purchase.
All in all, either deceptive/misleading by giving no indication there would be a wait on stock, or inept handling of their inventory. In either case, I wouldn't shop here again if I wanted something delivered...
Hi Brad,
Thank you for your review....
Read more Thank you for your time on the phone, again, we sincerely apologise for any inconvenience caused. We do our best to ensure all orders are processed and shipped as quickly as possible. If for any reason there is an unexpected delay, we will always notify our customers to confirm they are ok with the delay, or if they would prefer a refund in this instance. In regard to compensation as mentioned in our phone conversation, we will include a gift with your order. Again, we sincerely apologise for the delay, you will be notified via email as soon as your order is on it’s way to you. We hope you enjoy your new sunglasses. Kind Regards, Just SunniesQuestions & Answers
Hello how long do zip pay orders take through you guys?
Hi Brendan,
Thank you for your question....
Read more Zip pay orders are processed through our system as soon as payment has been received. If you have any further questions, please get in contact with our customer service team by emailing support@justsunnies.com.au, we're happy to help. Kind regardsHi i was just wondering how long my delivery will take to get to sydney? It was sunglasses
Hi Joe,
Thank you for your enquiry.
Our Express Shipping service usually takes 1-2 business days to arrive into another state. I've taken a look into your orders tracking details and I can see your order is expected to arrive to you today....
Do just sunnies sell genuine Oakley sunglasses?
Not sure, but if you order they'll probably advise they're not in stock and then you'll have to beg them for your money back.
Hi Amber,
Thank you for question, the answer is yes. All items we sell are authentic and come with a full manufacturer warranty. ...
Read more We understand your concern as there are lots of imitation product on the market. You can confirm the authenticity of Oakley products sold on Just Sunnies via the Oakley Australia website, we are listed in the store locator (https://www.oakley.com/en-au/store-finder), you can also call the Oakley customer service team on 1800 414 011 to confirm we are one of few authorised online retailers within Australia . We do our very best to ensure our inventory is as accurate as possible, if there is ever a discrepancy you will be notified right away and a refund will be processed upon request. If you have any questions or we can be of further assistance please don't hesitate to contact our team via email support@justsunnies.com.au or phone 07 55350994. Kind Regards, The Just Sunnies Team.Get an answer from our members and Just Sunnies representatives
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Hi Shaun,
Thank you for your review. ...
Read more We sincerely apologise for the experience you have had shopping with Just Sunnies online. We do our very best to have all items up to date with product and stock quantities, however from time to time we can experience an oversell or error in our stocktake, this is something we are working to improve. Due to many brand closures over the holiday period and delays with product builds as a result of brands struggling with the effects of covid the wait time from brands is longer than usual. As an Australian owned and operated business we are always working to improve our processes and provide the best possible service we can. Again we apologise for the experience you have had and hope you can accept our apology. If you would like to discuss the matter further please don’t hesitate to contact us directly via phone on 07 55350994 or email support@justsunnies.com.au. Kind Regards, Just Sunnies.