Great customer service
I Placed an order for a Dewalt Nail Gun package. Initially I was told that the product would have to be ordered in. After several days I had not heard from the Store so I called and spoke with Les who immediately organized the procurement and express postage (which I did not ask for but appreciated) of the item. I have found Les to be honest and straightforward in the times I have made purchases at Just Tools, he has been pleasure to deal with.
- Online store
Tales of a Mitre Saw and how good staff can make the difference
I ordered a Mitre Saw on 9th December, I was very pleased to get a quick email informing me that it would be 3-5 days before it would reach the store and then a few extra days to get to me, then the updates indicated it would be delivered after Xmas. I complained and Kesavan from Just Tools looked into this matter and made it happen just before Xmas..BUT...the mitre saw had a crack in the base, again Kesavan helped with this matter, sent an AustPost return label and shipped out a replacement. Thanks Kesavan.
No customer service and ridiculous policies to leave a personal bag at the front desk.
No customer service and ridiculous policies to leave a personal bag at the front desk. This is what happens in South Melbourne. I had valuables in my bag and asked if a shop assistant is responsible for keeping a bag safe. She said no. I also offered to show what’s in the bag when I leave and she said no. So, the policy to leave a bag is in place but the shop doesn’t care if your bag is safe and doesn’t allow you to come in. I don’t recall that any shop in Au asked me to do that during the last 15 years. These people have no idea of any customer service.
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