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Just Tools
3.7 from 10 reviews · View Statistics
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Reviews

3.3
3 reviews
5
(1)
4
(1)
3
(0)
2
(0)
1
(1)
  • Product Quality
    3.0 (2)
  • Return Claim MadeYes · No (2)
  • Customer Service
    1.0 (1)
  • Warranty Claim MadeYes · No (2)
Previous
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jadow
jadow
  • 5 reviews
  • 1 like

Great customer service

published

I Placed an order for a Dewalt Nail Gun package. Initially I was told that the product would have to be ordered in. After several days I had not heard from the Store so I called and spoke with Les who immediately organized the procurement and express postage (which I did not ask for but appreciated) of the item. I have found Les to be honest and straightforward in the times I have made purchases at Just Tools, he has been pleasure to deal with.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Andrew
AndrewGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

No customer service and ridiculous policies to leave a personal bag at the front desk.

published

No customer service and ridiculous policies to leave a personal bag at the front desk. This is what happens in South Melbourne. I had valuables in my bag and asked if a shop assistant is responsible for keeping a bag safe. She said no. I also offered to show what’s in the bag when I leave and she said no. So, the policy to leave a bag is in place but the shop doesn’t care if your bag is safe and doesn’t allow you to come in. I don’t recall that any shop in Au asked me to do that during the last 15 years. These people have no idea of any customer service.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationSouth Melbourne
Warranty Claim MadeNo

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