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Just Tools
3.7 from 10 reviews · View Statistics
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Reviews

3.7
10 reviews
5
(6)
4
(1)
3
(0)
2
(0)
1
(3)
  • Product Quality
    1.0 (1)
  • Return Claim MadeYes (0) · No (1)
  • Customer Service
    1.0 (1)
  • Warranty Claim MadeYes (0) · No (1)
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Andrew
AndrewGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

No customer service and ridiculous policies to leave a personal bag at the front desk.

published

No customer service and ridiculous policies to leave a personal bag at the front desk. This is what happens in South Melbourne. I had valuables in my bag and asked if a shop assistant is responsible for keeping a bag safe. She said no. I also offered to show what’s in the bag when I leave and she said no. So, the policy to leave a bag is in place but the shop doesn’t care if your bag is safe and doesn’t allow you to come in. I don’t recall that any shop in Au asked me to do that during the last 15 years. These people have no idea of any customer service.

Product Quality
Customer Service
John
JohnMelbourne

Unacceptable.

published

I spoke to [name removed] a couple of days ago and found him to be an arrogant flog. Wouldn't budge on price on a Makita drill even though I had a quote and wouldn't match it. Just told me to take my business elsewhere which I gladly did. I walked in there thinking I would get good service and great price and I got nothing. Stay away from here in my opinion.

Dave
DaveAdelaide

Delivery was quick, but product had been used

published

I purchased a Dremel tool as a present. When the recipient opened the box it was only sealed by a piece of tape. The lid of the box had been previously glued at the factory. The other dead giveaway was that the power adapter was in a plastic bag but the twist that secures the cable was loose in the box. Imagine the embarrassment at presenting secondhand goods as a gift, especially when I paid for a new item.

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