Great customer service
I Placed an order for a Dewalt Nail Gun package. Initially I was told that the product would have to be ordered in. After several days I had not heard from the Store so I called and spoke with Les who immediately organized the procurement and express postage (which I did not ask for but appreciated) of the item. I have found Les to be honest and straightforward in the times I have made purchases at Just Tools, he has been pleasure to deal with.
- Just Tools
Great customer service and prompt delivery
Purchased online. Received product within two days after purchase. Excellent updates. Need to follow instructions provided online “to leave the package at the front door”. Otherwise excellent service.
GOOD PRODUCTS AT GOOD PRICES
Bought a Black & Decker Battery Powered Line Trimmer at a competitive price on line from Just Tools. Very prompt delivery, Great product and I have no complaints about the service. I would recommend them,
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Great customer service
Bought a couple of items, immediately emailed back, let me know status of order all the way through the process.
Will buy again.
Delivery was short a part, quick email and replacement sent immediately
Purchased a Dremel from Just Tools online. Speedy to ship, no qualms there! Upon arrival, opening the box revealed all the parts (say about 100 or so attachments) were in little zip-lock bags. I remember thinking at the time "I hope whoever put this together took their time making sure none are missing".
Lo and behold a couple of days later I realise that I am missing a special nut to connect the "flex" attachment. I had to google the piece to even see what it looked like. At no point had I seen anything like this throughout pouring over all...the bits. After pulling my hair out for a day trying to look for the thing I decided that I hadn't actually ever received it at all! That could only be the only solution. Now, unfortunately for me, I too work in retail and I know how often the customer is wrong about not getting the item in question, believe me. I hated to be "that guy" but emailed off to Just Tools with the problem. Got a phone call back in a couple of hours with a helpful guy going through with me to help me resolve the problem. Didn't catch his name but he was good enough to have a look at one of theirs and guide me through. When I was loosing my cool he was patient and tolerant with me too. Thanks guv. Anyway, they sent the replacement part in the post and all is good. Top notch. Dunno who was responsible for the missing part but I suspect that the kits are made up by some gumbies in the US who could care less about quality control.
The best people in Australia to deal with
I'm surrounded by tool shops in Sydney, looking for a spare part for a gerni was a task in its self. Nobody took the time to make a simple call, the only answer I would get is gerni don't have spare parts " cant get it " Until I found Just tools in Melbourne. The answer I got was,
" If there is one out there ill get it for you " After one day luke got back to me that he found one overseas. Thanks luke and just tools for the fantastic effort to keep a customer happy.
Regards Jack from Sydney.
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