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Just Wines
4.2 from 2,152 reviews · View Statistics
Listing monitored by Just Wines

Reviews

  • Product Quality
    2.9 (68)
  • Return Claim MadeYes (85) · No
  • Customer Service
    3.0 (65)
  • Shipping
    3.0 (42)
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If I could give zero stars I would..still wAiting for wine after 3 weeks

published

Ordered wine on 31 August still not received..completely failed. I want a refund. Wine has been in transit for weeks..and stored in hot bad conditions

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Matt
MattGreater Melbourne (Metropolitan), VIC
  • Verified

Do Not Use Just Wines

published

Do not use Just Wines. Terrible service. I ordered this wine over 6 weeks ago - it still has not arrived!

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Matt
Matt

Order number is 100590025 . It was attached to my 1 star review

Just Wines
Justwines. c.Just Wines
Pauline
Pauline North-East, TAS
  • 2 reviews

Great taste

published

I love having great wine on hand when friends drop in unexpected. But look out you may have a few new customers after I told them how easy and hassle free it was.

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Return Claim MadeYes
Just Wines
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Sanjay K.
Sanjay K.South East Queensland, QLD

Great Red - Fistful Shiraz

published

Received really good red, beyond expectations, on time delivery and reliable packaging. Have enjoying this red and I am not sharing these bottles

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
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Lyn
LynSouth East Queensland, QLD

Bitter wine

published

Opened my first bottle one word Terrible! Very bitter not what I was expecting. Sorry guys but must return this one .

Product Quality
1/5
Customer Service
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Brett
BrettSydney, NSW

Class

published

Fantastic wines great variety of styles from small wineries and great Aussie produce wineries and great pricing too plus lots of options

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Return Claim MadeYes
Just Wines
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Laurel N
Laurel NSydney, NSW
  • 3 reviews

good choice of wines

published

thank you for the mixed Shiraz . perfect selection, and enjoying each one I have tried. . Will order again .delivery on time.

Product Quality
3/5
Customer Service
5/5
Shipping
4/5
Return Claim MadeYes
Just Wines
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Tanya
Tanya
  • 2 reviews

Some good wines

published

I have enjoyed the majority of these wines; although there was one that was below expectations..I have asked the company to exchange these for me with an alternative as I purchased 6 cartons in total...I am still waiting for a phone call back. I’m disappointed that this part isn’t easier as claimed when I made my purchases.

Product Quality
4/5
Customer Service
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines

Fine drinking.

published

I found the wines to be good. Excellent delivery. I shall be ordering again, from you,in the future . Thank you.

Product Quality
4/5
Customer Service
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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Poor Pinot Noir!

published

This is possibly the worst Pinot Noir I’ve ever tried. Very weak and vinegary. Such a disappointment and I had to return the entire case.

Product Quality
1/5
Customer Service
2/5
Return Claim MadeYes
Just Wines
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John
JohnNorth Queensland, QLD

moscato

published

Sorry but while the service was fast, the courier didn't drop it off at the front door. He left it at the bottom of the stairway.
To add to that the first bottle I picked up was a pink Moscato, which I expressly rejected at the time of ordering. then I found another one. What do I do with wine I dont like and didnt order

Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines

Excellent customer service after original order of 13 bottles

published

I've had mixed boxes similar to this for $69. The "free" bonus extra good quality bottle was meant to be white but the only single bottle (so I assume that's the bonus one) was red. Bit disappointing. Probably won't buy off a phone deal again and just stick to online ordering.

Edit: after posting this review the just wines team contacted me straight away to let me know how sorry they were to hear I was disappointed with my order. They didn't make me feel bad for complaining and they quickly offered me a part refund, which came through straight away. I'm really impressed with the customer service of this company and will definately buy through them again.

Product Quality
3/5
Customer Service
5/5
Shipping
3/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Lucy
Lucy

Hi, I think my reference number is this:100488189
Thanks

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Nickolás K.
Nickolás K.Greater Melbourne (Metropolitan), VIC
  • 3 reviews

A bad experience resolved

published

I received a carton of wine that was worth a lot less in value to the one I had originally ordered. After writing a negative review here, I received a call from the customer service manager at Just Wines. I was told that they could send me out a free carton of wine valued at $69 if I could write a positive review on this website. I declined the offer of the cheap wine as I hated it. The customer service manager said he would see what he could do and call me back. The next day I received a call to say that the company would refund me the entire amount of the original transaction which I have now received.

Product Quality
1/5
Customer Service
4/5
Return Claim MadeYes
Just Wines
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Andy
AndySouth-Eastern Region, NSW
  • 3 reviews
  • 2 likes

Product did not match description

published

Order was for x12 bottles of Shiraz red wine mixed, received 12 identical bottles not what I expected. Tried to contact the company twice to discuss then to resolve, nil response either time. Ended up sending wine back and requesting full refund.

Product Quality
3/5
Customer Service
1/5
Shipping
4/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Andy
Andy
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Discovery Margaret River Red Mixed - 12 Bottles

published

Very drinkable - we have enjoyed these
Have since purchased more, a good product at a good price. At a good price and good value for money.
Will get more very soon.

Product Quality
4/5
Customer Service
3/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
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Page 1 of 4

Questions & Answers

Damien
Damienasked

Hi,

I recently placed an order through your company for a mixed case of 21 red and white wines. Upon receiving the wines I noticed that only a single box of 10 red wines had arrived and as the box was marked 1 of 1 realised that your company must have sent the wrong wine. I have sent countless messages on ebay with no response and as such decided to email support through your website. I was replied to finally by one of the customer service reps and was notifies that i would be updated shortly on the issue. It has since been 5 days and I am yet to hear a response and have this issue rectified. I am quickly losing patience as this wine was meant for a party which has long since happened. Due to the issue I have had to purchase wine from another source costing me even more time and money and I now have a large box of red wine sitting in limbo. I hope by reaching out through this review that my issue can finally be rectified as it has taken far too much of my time as is.

My ebay order number is: 22-06142-63830

Thank you for your time,
Damien

No answers
Irene Jarvis
Irene Jarvisasked

On the 22nd August, 2019 I presented a review and had a very nice answer from Just Wines. I notice that this review is showing REJECTED. I cannot see anything wrong with it.
Why is this so, please advise....regards Irene Jarvis

1 answer
Just Wines
Justwines. c.Just Wines

Hi Irene,

Thank you for taking the time to contact Just Wines.

I am escalating this issue to the products review team and will get back to you as soon as I get an update from them on the reasons regarding the rejection of your review.

Please enjoy your day ahead.

Cheers!
Team Just Wines

John Carling
John Carlingasked

We would love to know.... Where Is Our Wine?

2 answers
Just Wines
Justwines. c.Just Wines

Hi John,

Thank you for taking the time to contact Just Wines.

First of all John, please accept my most sincere apologies for the delayed response on this request.

I have checked your order details and can see that 1 case out of the 2 you ordered has been delivered, however, the second case was returned to us by the couriers, as they were not able to effect delivery.

The tracking information of this second case shows that it was reshipped yesterday and should arrive to you no later than Monday.

Once again I truly am so sorry for the inconvenience you might have faced due to this delivery issue.

I do hope that you enjoy your wines once they arrive and hope you have a lovely evening ahead.

If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us.

Happy Wineing!
Team Just Wines

John Carling
John Carling

Thanks very much, Just Wines Team! Looking forward to finally receiving our Order... hopefully!? Your Courier for some reason sends it all the way to Geelong, instead of Straight from Bendigo to Shepparton!?

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