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Just Wines
4.1 from 2,164 reviews · View Statistics
Listing monitored by Just Wines

Reviews

  • Product Quality
    1.6 (32)
  • Return Claim MadeYes (42) · No
  • Customer Service
    1.5 (32)
  • Shipping
    1.7 (24)
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Reviewer Photos & Videos

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not the standard conveyed

published

I am a long term wine drinker, but this wine did not meet reasonable expectation- it had lost its fruit.

Product Quality
1/5
Customer Service
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines

If I could give zero stars I would..still wAiting for wine after 3 weeks

published

Ordered wine on 31 August still not received..completely failed. I want a refund. Wine has been in transit for weeks..and stored in hot bad conditions

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Matt
MattGreater Melbourne (Metropolitan), VIC
  • Verified

Do Not Use Just Wines

published

Do not use Just Wines. Terrible service. I ordered this wine over 6 weeks ago - it still has not arrived!

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Matt
Matt

Order number is 100590025 . It was attached to my 1 star review

Just Wines
Justwines. c.Just Wines
Lyn
LynSouth East Queensland, QLD

Bitter wine

published

Opened my first bottle one word Terrible! Very bitter not what I was expecting. Sorry guys but must return this one .

Product Quality
1/5
Customer Service
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
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Poor Pinot Noir!

published

This is possibly the worst Pinot Noir I’ve ever tried. Very weak and vinegary. Such a disappointment and I had to return the entire case.

Product Quality
1/5
Customer Service
2/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
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The reviewer stated that an incentive was offered for this review

Andy
AndySouth-Eastern Region, NSW
  • 3 reviews
  • 2 likes

Product did not match description

published

Order was for x12 bottles of Shiraz red wine mixed, received 12 identical bottles not what I expected. Tried to contact the company twice to discuss then to resolve, nil response either time. Ended up sending wine back and requesting full refund.

Product Quality
3/5
Customer Service
1/5
Shipping
4/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Andy
Andy
Just Wines
Justwines. c.Just Wines
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Lisa
LisaSouth East Queensland, QLD
  • 2 reviews

Still no refund from this company despite promises

published

I left a one star review more than 4 weeks ago because my promised refund never materialised. A service rep responded to my first poor review to assure me that this would be followed up and my $75 refund would be processed. Five weeks later I have heard nothing further and have not received a response to my most recent query. I returned the box of wine to Just Wines in good faith as requested by a rep who assured me that if I purchased another superior box of wine, I would be refunded for the inferior wine. I did just this so ended up buying 2 boxes of wine. The refund has not happened and the service from Just Wines has been non existent. I would not recommend them to anyone.

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Lisa
Lisa
Carmen
CarmenSouth East Queensland, QLD

Worst wines ever

published

Really bad wines,been trying to get a refund but no one helped me,I don’t raccomend at all these wines,they taste spirit,bad quality and service
I wish I never never bought them

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Carmen
Carmen

Order number is 100455568
Been contacted fews times but no one has done anything

Just Wines
Justwines. c.Just Wines
Annoyed
Annoyed
  • 2 reviews

Pathetic service. Found out a case of wine was damaged and not delivered and no msg or info re this

published

Plenty of other companies offering great service and well priced wines. Will never use again. Condescending and unhelpful staff and couldn't find order ... because it was a gift for someone else

Product Quality
2/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
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Where is it?

published

I am still waiting for delivery despite lodging authority three times to the carrier to leave at front door if no one home. It is very frustrating. Never had this issue before. It’s been 3 weeks now.

Customer Service
1/5
Shipping
1/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Steve
Steve

Good morning, The order number is 100421501 dated 2/6/20. Any help would be appreciated.

Just Wines
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The reviewer stated that an incentive was offered for this review

Had 2 Bad Bottles of Red

published

Arundel Farm 2016 Shiraz that I received in late May was off when I opened it. The 2nd bottle;e was the same. I sent email to Jut Wines, got the standard reply but no action for past 2wks.

Product Quality
2/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Tig
TigGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 9 likes

Terrible Service

published

The box of wine was delivered with one bottle broken. After 4 weeks Just Wines still do not answer my email questions or answer their phones to resolve this issue.

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Tig
Tig
Just Wines
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Poor service

published

Offered a 50 percent refund before l reordered. You quickly took my money for new order but lm still waiting for my refund even though i have contacted you twice

Product Quality
3/5
Customer Service
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines

some issues

published

Order 100279049 on 5/3-20 Wallaroo, was undrinkable, have now phoned 4 times and arranged for pick up for return, every time there has been a promise to do so within 3 working days latest on 10/6-20, still no action? Please advise, can I have a refund? $83.88 When ?
Also I have a balance on my wine reserve account of $174.06 promised to be refunded on 10/6-20. nothing showing in my account?
I would like these issues to be solved without involving any other parties.
Looking forward to your reply.
Regards
Asser Saaristo

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Just Wines
Justwines. c.Just Wines
A.Saaristo
A.Saaristo

Eventually.

Martyn W.
Martyn W.South East Queensland, QLD
  • 3 reviews

Just Wines used to be good, but have they have unfortunately dropped the ball.

published
Product Quality
4/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Page 1 of 2

Questions & Answers

Damien
Damienasked

Hi,

I recently placed an order through your company for a mixed case of 21 red and white wines. Upon receiving the wines I noticed that only a single box of 10 red wines had arrived and as the box was marked 1 of 1 realised that your company must have sent the wrong wine. I have sent countless messages on ebay with no response and as such decided to email support through your website. I was replied to finally by one of the customer service reps and was notifies that i would be updated shortly on the issue. It has since been 5 days and I am yet to hear a response and have this issue rectified. I am quickly losing patience as this wine was meant for a party which has long since happened. Due to the issue I have had to purchase wine from another source costing me even more time and money and I now have a large box of red wine sitting in limbo. I hope by reaching out through this review that my issue can finally be rectified as it has taken far too much of my time as is.

My ebay order number is: 22-06142-63830

Thank you for your time,
Damien

No answers
Irene Jarvis
Irene Jarvisasked

On the 22nd August, 2019 I presented a review and had a very nice answer from Just Wines. I notice that this review is showing REJECTED. I cannot see anything wrong with it.
Why is this so, please advise....regards Irene Jarvis

1 answer
Just Wines
Justwines. c.Just Wines

Hi Irene,

Thank you for taking the time to contact Just Wines.

I am escalating this issue to the products review team and will get back to you as soon as I get an update from them on the reasons regarding the rejection of your review.

Please enjoy your day ahead.

Cheers!
Team Just Wines

John Carling
John Carlingasked

We would love to know.... Where Is Our Wine?

2 answers
Just Wines
Justwines. c.Just Wines

Hi John,

Thank you for taking the time to contact Just Wines.

First of all John, please accept my most sincere apologies for the delayed response on this request.

I have checked your order details and can see that 1 case out of the 2 you ordered has been delivered, however, the second case was returned to us by the couriers, as they were not able to effect delivery.

The tracking information of this second case shows that it was reshipped yesterday and should arrive to you no later than Monday.

Once again I truly am so sorry for the inconvenience you might have faced due to this delivery issue.

I do hope that you enjoy your wines once they arrive and hope you have a lovely evening ahead.

If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us.

Happy Wineing!
Team Just Wines

John Carling
John Carling

Thanks very much, Just Wines Team! Looking forward to finally receiving our Order... hopefully!? Your Courier for some reason sends it all the way to Geelong, instead of Straight from Bendigo to Shepparton!?

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