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As of February 2019, Just Wines is offering each reviewer that places a review 20% off their next order. This is open to reviewers that post either a positive or negative review. It is also possible that the reviewers below may have received this incentive.
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Undrinkable Wine
Harry’s bin 519 is undrinkable . I am am a wine reserve member . My wife and we’re unable to drink this cheap vinegar liquid . A reliable wine expert in our town also found it undrinkable and unsuitable for cooking etc
Hi Philip,
Thank you for the update....
Read more We were unable to find your order/information in the system using your username here i.e. Reserve Wine Member. We have now located your account and order based on the information you have provided today and one of our friendly customer service supervisors/managers will be in touch with you within the next 24-48 hours to address this to your satisfaction. May we also request you to remove your personal information from your comments to avoid spamming or any other issues. Please let us know if this doesn't happen by close of business on Monday. Hope you have a lovely weekend. Best Regards, Team Just Wines
- 2 reviews
Don’t believe what they tell you.
Ordered 12 bottles of Peverall Shiraz. Found it to be almost undrinkable. Wrote a review and received an email to say they would replace them. Just had a phone call saying they now refuse to. Don’t believe them!!
Hi Gary,
Thank you for taking the time to share your review and feedback....
Read more At the very onset Gary, please accept our most sincere apologies for any inconvenience you might have faced due to this issue with your recent order. We have located your order and once of our Customer service supervisors will be in touch with you within the next 24-48 hours to address this issue to your satisfaction. Please have a nice week ahead and please do let me know if you do not hear from us by COB on Wednesday. Kindest Regards, Team Just Wines
I have recently been contacted by Mack from Just Wines who has completely sorted out my issue. He has organised a full refund, pick up the wine and a discount for the next order. Thanks Mack. All good.
Thank you Gary for the update.
We are glad to hear that your issue has been addressed and resolved as per your expectations....
Read more Please enjoy your weekend ahead and please do let us know if we can be of any further assistance. Thank you!
- 4 reviews
Mystery Red
No good returned for credit. credit was issued, Could not buy this again. Need to look further into mystery wines
Hi Reg,
Thank you for your feedback and review....
Read more We are sorry that you did not enjoy the wines from your recent order of "Mystery Shiraz". We have received good reviews for this pack. Please note that Just Wines offers a 100% customer satisfaction guarantee, if in a rare instance you are not completely satisfied with your purchase, please reach out to our customer services team and we will arrange any unopened bottles for a refund or replacement. We're glad to hear that you have already contacted our support team and have returned the wines for a in house credit with the help of our return policy mentioned above. We've also shared your feedback with the concerned team and hope that you do not have a similar experience in the future. Please enjoy your week ahead. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Best Regards, Team Just WinesThe reviewer stated that an incentive was offered for this review
- 11 reviews
- 4 likes
Just Wondered How They Could Possibly Stay in Business!
Dreadful doesn't begin to describe trying to deal with JUST WINES!!! I paid & ordered a case of wine 10 days ago - no one knows where it is - no one knows when it will be shipped - I did call the supplier direct [Name Removed] re non-delivery of wine as the tracking number supplied by JUST WINES was incorrect & both the wine supplier & JW couldn't track the wine.
No one's fault re this but there was no follow up by JW - if I hadn't called the supplier direct then I would have been none the wiser as apparently the case had gone missing!
JW di...
Read moredn't follow any of this up nor let me know what was going on only that- the wine was coming from a boutique wine maker direct - I knew this hence the purchase & I could read! JW have agreed to refund full payment of non received wines - thank you. Useless trying to call or email JUST WINES as they are always going to call back & promise they will but they don't!Hi Harvey,
Thank you for taking the time to share your review and feedback....
Read more First of all Harvey, please accept our most sincere apologies for the inconvenience you must have faced due to this issue with your recent order. We have located your order in our systems are currently investigating the reason leading to this situation. One of our customer services team leads or manager will be in contact with you within the next 24 hours to address this situation to your satisfaction. Once again Harvey, we're truly sorry for the poor expeirence and we hope that you have a lovely week ahead. Please do let us know if you do not hear from us by COB tomorrow. Best Regards, Team Just Wines
MY REPLY TO THEIR EMAIL - STATING THEY MIGHT HAVE SENT THE WINE - NOT SURE BUT WOULD LIKE TO CHARGE ME ANYWAY & STILL CAN'T PROVIDE TRACKING NUMBER!!!
That's a bit cheeky - telling me you are sending...
Read more me another case of wine - as per the first which was apparently LOST IN TRANSIT!!!Hi,
Thank you for taking the time to share an update on this issue....
Read more We're terribly sorry for the poor experience and for the lack of accurate information in regards to the replacement order's tracking. We've escalated this issue to our customer services team and a manager from the team should be in touch with you shortly to address this concern asap. We request you to please bear with us while we try to get this addressed and please do let us know here if this is not resolved by COB tomorrow. Best Regards, Team Just Wines
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- 2 reviews
Mixed Bag
There are not many people who would enjoy sweet wines as well as dry. My two cases had Moscato as well as dry wines. Whilst the dry ones were good the sweet ones will have to be used for cooking.
Hi Martyn,
Thank you for sharing your review and feedback....
Read more Martyn, please accept our sincere apologies for the wines from your recent order not living upto your expectations. We have located your order in our system and one of our friendly customer service supervisors should be in touch with you within the next 24-48 hours and will ensure to address this to your satisfaction. Thank you again for sharing your review, we hope that you have a lovely rest of the week ahead. Please do let us know if this issue is not addressed by COB on Thursday. Best Regards, Team Just WinesThe reviewer stated that an incentive was offered for this review
- 2 reviews
nicely balanced wine
While, a good example of the type, it did lack a little in body and flavour. However, still good value for the price.
Hi Larry,
Thank you for sharing your review and feedback....
Read more We are terribly sorry to hear that you did not thoroughly enjoy the recent wines from your order with Just Wines. We offer a 100% money back guarantee to ensure that none of our customers ever have to live with wine which they are not completely happy with. May we request you to share your order number and we will have one of our friendly customer service representatives contact you to address this appropriately. Please have a nice rest of the week ahead and we look forward to your response. Kindest Regards, Team Just Wines
- 4 reviews
- 4 likes
Beware !!
Be aware that once you establish contact with this company (Just Wines) they will NEVER let you go and will hound you with phone calls. It doesn';t matter how many times you request that they delete you from their email/phone contact list they will NEVER EVER do it!! Drives me crazy
Hi Tim,
Thank you for taking the time to share your review and feedback, we appreciate it....
Read more Tim, we are extremely sorry for this unfortunate experience. We have shared your review and feedback with our Sales Team Manager and he is looking into the reasons that might have lead to this situation at this instant. He has assured that he will make the necessary changes to our existing processes and will also share the required feedback with his team, to ensure that such a situation is not repeated in future ever again. Unfortunately, with your first name that is available here, we could not locate your exact account. If you could share any of recent order numbers, we will be able to locate you and then ensure that you never receive any calls from our sales team in future. Once again our most sincere apologies for the inconvenience you might have faced due to this issue. We hope that you have a good rest of the week ahead and we look forward to your response to get this addressed asap. Best Regards, Team Just WinesHi Tim,
Hope you are well....
Read more We are reaching out again to request you to share any of your recent order numbers, as we'd like to get this issue addressed permanently and also see the gaps that might have lead to this issue. Best Regards, Team Just WinesHi Tim,
Hope you are well....
Read more We are reaching out again to request you to share any of your recent order numbers, as we'd like to get this issue addressed permanently and also see the gaps that might have lead to this issue. Best Regards, Team Just Wines
- 2 reviews
Just a waste of time wines
Rip off. Products are off and taste tainted. Brands are a lot of hidden rubbish that you couldn't even sell at flea market. Clearly something is being offered for good reviews. Please don't be fooled.
Hi Dalphine,
Thank you for your review and feedback, it is much appreciated....
Read more First of all Dalphine, please accept our most sincere apologies for the inconvenience you might have faced due to the recent order not being to your expectations. Please note that we have a 100% money back guarantee, to ensure that none of our customers ever have to live with wines that they are not completely satisfied with. With your username we were not able to locate any account or order in our systems, may we request you to share any of your recent order numbers, so we can look into the issue and contact you to address it ASAP. We hope that you have a lovely rest of the week ahead and we look forward to your response. Kindest Regards, Team Just Wines
- 2 reviews
- 1 like
Cannot contact just wines
Just wines takes my money every month for future purchase of wine but I have left 4 messages to order wine and just wines have never responded. I cannot order online as it does not look at the credit balance I have.
I will be reporting them to consumer affairs if no contact is made by just wines
Hi,
Thank you for sharing your review and feedback....
Read more At the very onset, please accept our apologies for any inconvenience you might have faced due to this issue. Unfortunately, with your username (the only piece of information) we have here, we were not able to locate any account. Hence, we request you to share any of your recent order numbers or your full name, so we can locate you and then contact you to address this issue. We would also like to apprise you of the steps you can follow to use Wine Reserve Credit on your orders while placing the order online: 1. Login to Just Wines account 2. Add the wines of your choice to your cart 3. Go to the cart page, on the top right side of this page, you will see a field to apply Wine Reserve credit. 4. Please apply the required amount of credit and then move the the checkout page to complete the order Once again we are terribly sorry for the poor experience and we look forward to your reply to get this addressed. Best Regards, Team Just Wines
Thank you for your reply. Just Wines phoned me this morning and I placed my order. I do not want to order online. I prefer to speak to a person .
Regards,
Cheryl
Thank you Cheryl!
We're glad all is sorted for you! ...
Read more Best Regards, Team Just WinesFind out how Just Wines compares to other Wine & Liquor Shops
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- 4 reviews
An ok chardonney
Doesn’t have much body to it and a little on the sweet side. Ok for quaffing wine. I would be unlikely to purchase again.
Hi Roslyn,
Thank you for sharing your review and feedback....
Read more We are sorry to hear that you did not thoroughly enjoy the recent wines from your order with Just Wines. We offer a 100% money back guarantee to ensure that none of our customers ever have to live with wine which they are not completely happy with. May we request you to share your order number and we will have one of our friendly customer service representatives contact you to address this appropriately. Please have a nice week ahead and we look forward to your response. Best Regards, Team Just Wines
Hi my order no is 100840810. Thank you
Roslyn
Thank you Roslyn.
We have passed this info to our Customer Services team manager and s/he should be in contact with you within the next 1-2 business days....
Read more Please do let us know if the above doesn't happen by COB on Monday. Best Regards, Team Just Wines
Good price delivered to the door
A nice budget Grigio. Quaffing wine. I love the fact that they are delivered to the door and I always have one to take to friends
HI Cameo,
Thank you for your review and feedback....
Read more We are glad to hear that you are enjoying the wines from your recent order. Please note that Just Wines has a 100% money back guarantee to ensure that none of our customers ever have to live with wines that they did not enjoy thoroughly. We hope to see you on Just Wines soon and hope that you have a fruitful week ahead of yourself. If there is anything we can do to make your next review a 5*, please feel free to call us at 1300 250 296 or write to us. Kindest Regards, Team Just WinesThe reviewer stated that an incentive was offered for this review
Failed to deliver for 6 weeks - still in the process
Bought a box of wine on 27 Dec 2021. Proper and easy to find address in the metro area provided. Still waiting. They have even said they will send the second one to follow up - but failed to honor the word as well.
Hi Ashu,
Thank you for your review and feedback, it is much appreciated....
Read more First of all Ashu, we sincerely apologize for the inconvenience you might have faced due to this issue with your order and delivery. Unfortunately, your order was damaged whilst in transit due to which it was returned to us, as soon as we got to know of this situation, we have got a replacement case dispatched for you. One of our customer services representatives have reached out to you earlier today and has addressed this issue to your satisfaction, please let me know if this is not the case. Once again Ashu, we are truly sorry for the inconvenience you might have faced due to this issue and we hope that we are able to reset your impressions of our service. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Happy Wineing! Team Just WinesFind out how Just Wines compares to other Wine & Liquor Shops
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- 2 reviews
Reasonable quaffing wine at its price
Happy to have it as a wine part of a mixed case but unlikely to buy it as a case. Pleasant, but taste is slightly tarty.
Hi,
Thank you for sharing the review and feedback....
Read more We are glad that you have enjoyed most of the wines from your recent order and apologize for the one wine not being to your liking. May we request you to share your order number, as we do have a 100% money back guarantee, with the help of which we would be able to address your concern. We look forward to hearing from you soon and hope that you have a lovely rest of the week ahead. Best Regards, Team Just Wines
- 2 reviews
- 1 like
Very poor delivery times, even poorer customer service attitude.
The extent of time to achieve a delivery is very poor. Then when following up with the customer service department, their attitude is even poorer. Stay away from this company and save yourself a lot of time and angst.
Hi Neville,
Thank you for your review and feedback, we appreciate it....
Read more At the very onset Neville, we sincerely apologize for any inconvenience you might have faced due to this issue. Due to the current wave of Omicron our courier partners are experiencing extended delays in delivering orders to certain areas, unfortunately, this has also affected the order placed by you and we are extremely sorry for the delay. We have located your order in our system and one of our customer service supervisors will be in touch with you within the next 24-48 hours to get this situation rectified to your satisfaction. Please do let us know if the above doesn't happen by COB on Thursday. Once again Neville, we are sorry for the inconvenience and we assure you that we will get this resolved for you asap. Please stay well and safe and have a wonderful rest of the week ahead. Kindest Regards, Team Just Wines
- 7 reviews
- 5 likes
Used to be good
Been buying wines for home, office and friends for a number of years now. Used to have great great customer service, good wine collection and very competitive prices.
Like I said they used to. Changing my review from 5 star to 1 star. This is solely based on my experience with Just wines and nothing to do with the actual quality of wines.
Hi Amitesh,
Thank you for your review and feedback....
Read more Amitesh, first of all we apologize for any inconvenience you might have faced due to this issue. Unfortunately, with your First name and last name's initial we were not able to locate any orders or account in our systems. May we request you to share an of your recent order numbers so we can locate your account and then appropriately address any of your concerns. We look forward to your response and hope that you have a great week ahead. Best Regards, Team Just Wines
You have me on file as Amit Naidu.
When you do address the issue, remember my feedback is solely on my experience with Just wines and it's team not the quality of the wine or winery.
Hi Amit,
Thank you for confirming this information, with its help we were able to locate you in our systems....
Read more We are sorry to hear that you feel this way about Just Wines and its customer support. It is our endeavor to ensure that we provide accurate information to our customers, about our products, services and policies. I am unsure what might have lead you to feel the way you do, however, I do assure you that we have made every effort to clarify the issues you have highlighted about the Sagrantino wines and we also updated you on the last response that the winery gave to your escalation. Unfortunately, as a wine supplier, we have to rely on the winery to give specific information of wines and the winery in your case categorically mentioned that the grapes used for both the cork and screw cap bottles were the same, which was not in line with your observations (as you were of the opinion that the grapes used were different). I really hope that you do go through the testing using the equipment/process that you were previously waiting on and I would request you to please let us know the results once they are available. We look forward to your update and hope that you have a nice rest of the week ahead. Best Regards, Team Just WinesQuestions & Answers
Hi,
I recently placed an order through your company for a mixed case of 21 red and white wines. Upon receiving the wines I noticed that only a single box of 10 red wines had arrived and as the box was marked 1 of 1 realised that your company must have sent the wrong wine. I have sent countless messages on ebay with no response and as such decided to email support through your website. I was replied to finally by one of the customer service reps and was notifies that i would be updated shortly on the issue. It has since been 5 days and I am yet to hear a response and have this issue rectified. I am quickly losing patience as this wine was meant for a party which has long since happened. Due to the issue I have had to purchase wine from another source costing me even more time and money and I now have a large box of red wine sitting in limbo. I hope by reaching out through this review that my issue can finally be rectified as it has taken far too much of my time as is.
My ebay order number is: 22-06142-63830
Thank you for your time,
Damien
On the 22nd August, 2019 I presented a review and had a very nice answer from Just Wines. I notice that this review is showing REJECTED. I cannot see anything wrong with it.
Why is this so, please advise....regards Irene Jarvis
Hi Irene,
Thank you for taking the time to contact Just Wines....
Read more I am escalating this issue to the products review team and will get back to you as soon as I get an update from them on the reasons regarding the rejection of your review. Please enjoy your day ahead. Cheers! Team Just Wines
We would love to know.... Where Is Our Wine?
Hi John,
Thank you for taking the time to contact Just Wines....
Read more First of all John, please accept my most sincere apologies for the delayed response on this request. I have checked your order details and can see that 1 case out of the 2 you ordered has been delivered, however, the second case was returned to us by the couriers, as they were not able to effect delivery. The tracking information of this second case shows that it was reshipped yesterday and should arrive to you no later than Monday. Once again I truly am so sorry for the inconvenience you might have faced due to this delivery issue. I do hope that you enjoy your wines once they arrive and hope you have a lovely evening ahead. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Happy Wineing! Team Just Wines
Thanks very much, Just Wines Team! Looking forward to finally receiving our Order... hopefully!? Your Courier for some reason sends it all the way to Geelong, instead of Straight from Bendigo to Shepparton!?
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Hi,
Thank you for your review and feedback, it is much appreciated....
Read more First of all please accept our most sincere apologies for the inconvenience you might have faced due to the recent order not being to your expectations. Please note that we have a 100% money back guarantee, to ensure that none of our customers ever have to live with wines that they are not completely satisfied with. With your username we were not able to locate any account or order in our systems, may we request you to share any of your recent order numbers, so we can look into the issue and contact you to address it ASAP. We hope that you have a lovely rest of the week ahead and we look forward to your response. Kindest Regards, Team Just Wines