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Just Wines

Just Wines (page 2 of 3)

4.1 from 2,295 reviews · View Statistics
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Reviews

  • Product Quality
    2.0 (46)
  • Return Claim MadeYes (57) · No
  • Customer Service
    1.9 (45)
  • Shipping
    2.0 (29)
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Nothing worse /wrong bottles stinky spoiled wine

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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Elio
ElioNorth West, QLD
  • 2 reviews
  • 1 like

Service was terrible

published

Two cases ordered. First case arrived 2 weeks before the other. Promised a free bottle did not get it, rang and was offered $10 voucher for the free $25 bottle.

Product Quality
4/5
Customer Service
1/5
Shipping
1/5
Return Claim MadeYes
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Rich90
Rich90Sydney, NSW
  • 3 reviews
  • 1 like

Bait and switch scam. Don't trust.

published
Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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Rich90
Rich90
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Snežana G.
Snežana G.Wide Bay-Burnett, QLD

Poor customer service

published

Poor customer service. Was told I could return, still waiting to be collected 7 days later. After several emails, I’ve given up. I’ll use it for cooking. It’s not what it’s claimed to be. Severely disappointed.

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
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stella
stellaSydney Surrounds, NSW
  • Verified

Never again

published

The worst customer service I have ever experienced. Due to the current circumstances, delays are inevitable but poor customer service and lack of communication are not. I have spent countless hours on the live chat line only to be passed around and no follow through. I finally had a response via email and then that also stopped. It has been almost a month since I placed my order and over a week since I have had any response to my concerns. I have now requested a refund, but again, no response.

Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
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Williamjames
WilliamjamesSouth East Queensland, QLD
  • 3 reviews

Big Let Down

published

after a good couple of years with JW they have turned into a mess ! the last 3 orders with them 2 were delivered to other addresses and never seen again (i did get a refund & Vouchers) the last order made on the 24 march still hasn't arrived or any tracking information ! as of the 15th April on word or Wine ..

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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Very unresponsive service which I ever experienced

published

My wife ordered from them on 2nd April but there is no updates since then.

Very poor service indeed because she tried to contact by email, phone call and online chat but no one would be able to help.

Customer Service
1/5
Shipping
1/5
Return Claim MadeYes
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Absolute ripoff and appalling customer service

published

Case of supposedly top shelf wine received was not as described. And over-inflated estimated price of wine. I have been trying to return the case without success since early April. Seller's repsonse was that a return label has been forwarded - no it has not! When I eventually got onto the contact centre, they advised that I didn't need a return label, and that Australia Post would contact me direct. This has not happened either. I'm unable to take it further with eBay because as far as they're concerned the issue has been resolved because Just Wines supposedly has issued a return mailing label. DO NOT BUY FROM THEM

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
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Margie
MargieWide Bay-Burnett, QLD

White wines

published

I had 4 wines that were from 2008 and 4 wines that were from 2011 that were all off. This is way too old for white wines. I only drink white wines that no more than a couple of years old

Product Quality
1/5
Customer Service
3/5
Shipping
5/5
Return Claim MadeYes
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  • Verified

Wrong Order

published

I have purchased through Just Wines previously and enjoyed the service and the wine until now. I placed an order of 12 mixed reds through Groupon (1200-079843-182519) on 29/01. 12 mixed white wines turned up. [name removed] sent me a return label. I returned the wine to the post office and emailed her a copy of the receipt on 12/02. Have sent over 6 emails and made numerous phone calls and still have no wine. Just not good enough.

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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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wrong order sent

published

still awaiting reply from previous comments as you are reluctant to compensate me for your mistake.Still unable to get into my account for reasons known only to your organization too much trouble

Incentivised Review No
Return Claim MadeYes
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nil
nil

invoice no 100268270 dated 3/1/20 according to thr Just Wines box. How come you cannot find this ? is it because you dont want to or is it incompetence ?

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Denzil
DenzilGippsland, VIC
  • 2 reviews

Recent wine purchase

published

I returned the original case which was faulty and Just wines agreed to replace the case. It took nearly 2 weeks to receive this replacement with mail delays over the Xmas period. The replacement case was much better. Thank you

Product Quality
3/5
Customer Service
3/5
Shipping
3/5
Return Claim MadeYes
Just Wines
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Denzil
Denzil

I have deleted all reference to this order.

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Kym
KymSouth-Eastern Region, NSW

Great wines, misleading pricing policy

published

Wines are of great quality and value BUT with nearly every price ending in .99 Just Wines are hedging on dishonesty. This is a form of deception that infers the price is much less than it is.

Product Quality
4/5
Customer Service
4/5
Return Claim MadeYes
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Quick delivery of wines.

published

We have just started drinking from the new delivery, and we are happy so far with the selection we've been sent. I am still waiting for my returns to be collected.

Product Quality
3/5
Customer Service
4/5
Return Claim MadeYes
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PaulineV
PaulineVSydney, NSW
  • 2 reviews
  • 1 like

After one lost delivery, I’m still waiting for a replacement

published

My first order according to Just Wines ‘appears to have been lost”. After many emails, it was to be replaced but this wine has still not arrived, after 10 days. Hopefully they are not using the same couriers. Although a Just Wines has had my money for nearly three weeks, I do not have any wines so I am unable to review the wine.

Product Quality
1/5
Customer Service
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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PaulineV
PaulineV
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ordering was simple but the delivery was unsatisfactory which resulted in order being cancelled

published

see above, I requested order be left if not at home but this did not occur. Disappointing as was expecting wine for chirstmas gifts. The help line with your company was efficient and helpful. I do not have anything else to say

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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wine company helpful but cudo order wrong

published

the staff at the wine company good but my order completely wrong and tasted awful as wines I not order and like. sent complaint to cudo hopefully under conditions get a refund.
was not going to complain but tried the wine and not the correct sort and awful .
I am not one to complain. sandy travelpower@live.com order was sent to Stacey power spring hill unit on kennigo street my number 0414152365. I don't have much money and saved for the special to share with my girls . I hope I get a refund or complimentary package I required

Customer Service
3/5
Return Claim MadeYes
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Andre
AndreGippsland, VIC

not very happy!

published

I bought a dozen bottles of Le repair de Bacchus 2008 pinot noir
I opened the first bottle today (its a cork) the top inside of the bottle had black sediments and the wine tasted like an old Port! it is disappointing as we were looking forward to enjoy a few bottles over Christmas, I am returning the bottles and advised Customer service
Not Happy with Just wine quality control of the wines they selling
Andre

Product Quality
1/5
Customer Service
3/5
Return Claim MadeYes
Just Wines
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Andre
Andre
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Steven Beach
Steven BeachGreater Melbourne (Metropolitan), VIC
  • 7 reviews
  • 4 likes

worst experience possible

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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Very, very disappointed

published

I had a call from a representative offering a "great" deal. We talked some time on what my preferred varieties were. When the order arrived, none of my choices were included. I only tried one bottle and it was a white 2014! and awful. So I rang and I was only offered a credit, i.e. Spend more to get the credit. I won't be using them again.

Product Quality
1/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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Dorothy S.
Dorothy S.

The account may be in my friends name who I buy for. The purchase was made on 7 November and cost was $119.40 against a credit card in my name. Please check your records. will phone later.

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Leonie Van der Meer
Leonie Van der MeerIllawarra, NSW
  • 3 reviews
  • 1 like

Poor response to a problem

published

I purchased Premium Red Wines Showcase. Some wines really good , some just okay then opened Arundel Farm Estate Shiraz 2016. There was a popping sound. It stunk and was undrinkable as was 2nd bottle of same. Can't get a satisfactory response from Just Wines. What do I do with the undrinkable wines that can't even be used for cooking.

Product Quality
1/5
Customer Service
2/5
Return Claim MadeYes
Just Wines
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Alec
AlecSouth East Queensland, QLD
  • 6 reviews
  • 6 likes

EX customer

published

due to poor customer service I am no longer a customer of Just wines
I ordered 3 boxes of wine and got billed for 6.... then the drama of getting the 3 box's I wanted and getting a refund on the 3 that were not requested was horrific

Product Quality
3/5
Customer Service
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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Would Never Use Again

published
Incentivised Review No
Return Claim MadeYes
Just Wines
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Carol
Carol
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Mark Crestani
Mark CrestaniSouth East Queensland, QLD
  • 2 reviews

Just Wines are a disgrace

published

No Customer service at all
They say they will get everything fixed for you & then basically leave you with nothing
Are you really Aussie run company ???
If so i'm buying wine from overseas next .
DISGRACEFUL

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Return Claim MadeYes
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Mark Crestani
Mark Crestani
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Dianne
DianneMetropolitan Adelaide, SA

It's Just Wine

published

I have not really been impressed with some of the white wines, although others are OK. After some backwards and forwards emails to rectify the matter, I was offered $30 off my next order. However I would have preferred just to get a refund, as I don't know if I really want to order again.

Product Quality
3/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeYes
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