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Just Wines
4.1 from 2,295 reviews · View Statistics
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Reviews

  • Product Quality
    2.2 (51)
  • Return Claim MadeYes (65) · No
  • Customer Service
    2.2 (50)
  • Shipping
    2.2 (31)
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 Gary
GaryGreater Melbourne (Inner), VIC
  • 2 reviews

Don’t believe what they tell you.

published

Ordered 12 bottles of Peverall Shiraz. Found it to be almost undrinkable. Wrote a review and received an email to say they would replace them. Just had a phone call saying they now refuse to. Don’t believe them!!

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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 Gary
Gary

I have recently been contacted by Mack from Just Wines who has completely sorted out my issue. He has organised a full refund, pick up the wine and a discount for the next order. Thanks Mack. All good.

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Reg Rowson
Reg RowsonGreater Melbourne (Metropolitan), VIC
  • 4 reviews

Mystery Red

published

No good returned for credit. credit was issued, Could not buy this again. Need to look further into mystery wines

Product Quality
2/5
Customer Service
5/5
Shipping
4/5
Return Claim MadeYes
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terrible service

published

please stop sending emails as i will not be buying from you again.emailed you over a problem with my order but no responce.

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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ian
ian

amazing what a bad review will do to get a response! order no.#100769078

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not the standard conveyed

published

I am a long term wine drinker, but this wine did not meet reasonable expectation- it had lost its fruit.

Product Quality
1/5
Customer Service
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
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If I could give zero stars I would..still wAiting for wine after 3 weeks

published

Ordered wine on 31 August still not received..completely failed. I want a refund. Wine has been in transit for weeks..and stored in hot bad conditions

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Matt
MattGreater Melbourne (Metropolitan), VIC
  • Verified

Do Not Use Just Wines

published

Do not use Just Wines. Terrible service. I ordered this wine over 6 weeks ago - it still has not arrived!

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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Matt
Matt

Order number is 100590025 . It was attached to my 1 star review

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Lyn
LynSouth East Queensland, QLD

Bitter wine

published

Opened my first bottle one word Terrible! Very bitter not what I was expecting. Sorry guys but must return this one .

Product Quality
1/5
Customer Service
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Tanya
Tanya
  • 2 reviews

Some good wines

published

I have enjoyed the majority of these wines; although there was one that was below expectations..I have asked the company to exchange these for me with an alternative as I purchased 6 cartons in total...I am still waiting for a phone call back. I’m disappointed that this part isn’t easier as claimed when I made my purchases.

Product Quality
4/5
Customer Service
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
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Poor Pinot Noir!

published

This is possibly the worst Pinot Noir I’ve ever tried. Very weak and vinegary. Such a disappointment and I had to return the entire case.

Product Quality
1/5
Customer Service
2/5
Return Claim MadeYes
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John
JohnNorth Queensland, QLD

moscato

published

Sorry but while the service was fast, the courier didn't drop it off at the front door. He left it at the bottom of the stairway.
To add to that the first bottle I picked up was a pink Moscato, which I expressly rejected at the time of ordering. then I found another one. What do I do with wine I dont like and didnt order

Incentivised Review No
Return Claim MadeYes
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Andy
AndySouth-Eastern Region, NSW
  • 3 reviews
  • 2 likes

Product did not match description

published

Order was for x12 bottles of Shiraz red wine mixed, received 12 identical bottles not what I expected. Tried to contact the company twice to discuss then to resolve, nil response either time. Ended up sending wine back and requesting full refund.

Product Quality
3/5
Customer Service
1/5
Shipping
4/5
Return Claim MadeYes
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Andy
Andy
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Discovery Margaret River Red Mixed - 12 Bottles

published

Very drinkable - we have enjoyed these
Have since purchased more, a good product at a good price. At a good price and good value for money.
Will get more very soon.

Product Quality
4/5
Customer Service
3/5
Return Claim MadeYes
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Great value

published

Good Variety of wines. Some better than others. Great value. Delivered quickly with no problems. Loved the Shiraz. Would buy more.

Product Quality
3/5
Customer Service
3/5
Shipping
5/5
Return Claim MadeYes
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Lisa
LisaSouth East Queensland, QLD
  • 2 reviews

Still no refund from this company despite promises

published

I left a one star review more than 4 weeks ago because my promised refund never materialised. A service rep responded to my first poor review to assure me that this would be followed up and my $75 refund would be processed. Five weeks later I have heard nothing further and have not received a response to my most recent query. I returned the box of wine to Just Wines in good faith as requested by a rep who assured me that if I purchased another superior box of wine, I would be refunded for the inferior wine. I did just this so ended up buying 2 boxes of wine. The refund has not happened and the service from Just Wines has been non existent. I would not recommend them to anyone.

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Lisa
Lisa
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Prissy
PrissyGippsland, VIC

Great wine. Very happy

published

Wine has been a bit slow coming. I do realise with the pandemic it has been hard.Everyone has been under a lot of pressure. I would like some advice on other wines please.

Product Quality
4/5
Customer Service
5/5
Return Claim MadeYes
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Page 1 of 3

Questions & Answers

Damien
Damienasked

Hi,

I recently placed an order through your company for a mixed case of 21 red and white wines. Upon receiving the wines I noticed that only a single box of 10 red wines had arrived and as the box was marked 1 of 1 realised that your company must have sent the wrong wine. I have sent countless messages on ebay with no response and as such decided to email support through your website. I was replied to finally by one of the customer service reps and was notifies that i would be updated shortly on the issue. It has since been 5 days and I am yet to hear a response and have this issue rectified. I am quickly losing patience as this wine was meant for a party which has long since happened. Due to the issue I have had to purchase wine from another source costing me even more time and money and I now have a large box of red wine sitting in limbo. I hope by reaching out through this review that my issue can finally be rectified as it has taken far too much of my time as is.

My ebay order number is: 22-06142-63830

Thank you for your time,
Damien

No answers
Irene Jarvis
Irene Jarvisasked

On the 22nd August, 2019 I presented a review and had a very nice answer from Just Wines. I notice that this review is showing REJECTED. I cannot see anything wrong with it.
Why is this so, please advise....regards Irene Jarvis

1 answer
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John Carling
John Carlingasked

We would love to know.... Where Is Our Wine?

2 answers
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John Carling
John Carling

Thanks very much, Just Wines Team! Looking forward to finally receiving our Order... hopefully!? Your Courier for some reason sends it all the way to Geelong, instead of Straight from Bendigo to Shepparton!?

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