Just Wines (page 2 of 3)

Poor customer service. Was told I could return, still waiting to be collected 7 days later. After several emails, I’ve given up. I’ll use it for cooking. It’s not what it’s claimed to be. Severely disappointed.

The worst customer service I have ever experienced. Due to the current circumstances, delays are inevitable but poor customer service and lack of communication are not. I have spent countless hours on the live chat line only to be passed around and no follow through. I finally had a response via email and then that also stopped. It has been almost a month since I placed my order and over a week since I have had any response to my concerns. I have now requested a refund, but again, no response.

after a good couple of years with JW they have turned into a mess ! the last 3 orders with them 2 were delivered to other addresses and never seen again (i did get a refund & Vouchers) the last order made on the 24 march still hasn't arrived or any tracking information ! as of the 15th April on word or Wine ..

My wife ordered from them on 2nd April but there is no updates since then.

Very poor service indeed because she tried to contact by email, phone call and online chat but no one would be able to help.

Case of supposedly top shelf wine received was not as described. And over-inflated estimated price of wine. I have been trying to return the case without success since early April. Seller's repsonse was that a return label has been forwarded - no it has not! When I eventually got onto the contact centre, they advised that I didn't need a return label, and that Australia Post would contact me direct. This has not happened either. I'm unable to take it further with eBay because as far as they're concerned the issue has been resolved because Just Wines supposedly has issued a return mailing label. DO NOT BUY FROM THEM

I had 4 wines that were from 2008 and 4 wines that were from 2011 that were all off. This is way too old for white wines. I only drink white wines that no more than a couple of years old

I have purchased through Just Wines previously and enjoyed the service and the wine until now. I placed an order of 12 mixed reds through Groupon (1200-079843-182519) on 29/01. 12 mixed white wines turned up. [name removed] sent me a return label. I returned the wine to the post office and emailed her a copy of the receipt on 12/02. Have sent over 6 emails and made numerous phone calls and still have no wine. Just not good enough.

still awaiting reply from previous comments as you are reluctant to compensate me for your mistake.Still unable to get into my account for reasons known only to your organization too much trouble

I returned the original case which was faulty and Just wines agreed to replace the case. It took nearly 2 weeks to receive this replacement with mail delays over the Xmas period. The replacement case was much better. Thank you

Wines are of great quality and value BUT with nearly every price ending in .99 Just Wines are hedging on dishonesty. This is a form of deception that infers the price is much less than it is.

We have just started drinking from the new delivery, and we are happy so far with the selection we've been sent. I am still waiting for my returns to be collected.

My first order according to Just Wines ‘appears to have been lost”. After many emails, it was to be replaced but this wine has still not arrived, after 10 days. Hopefully they are not using the same couriers. Although a Just Wines has had my money for nearly three weeks, I do not have any wines so I am unable to review the wine.

This wine is lovely and refreshing. Good to know I can open a wine for guests which isn’t found in the local shops. Delivery is fast and ready for me a few days after ordering online.

the staff at the wine company good but my order completely wrong and tasted awful as wines I not order and like. sent complaint to cudo hopefully under conditions get a refund.
was not going to complain but tried the wine and not the correct sort and awful .
I am not one to complain. sandy travelpower@live.com order was sent to Stacey power spring hill unit on kennigo street my number 0414152365. I don't have much money and saved for the special to share with my girls . I hope I get a refund or complimentary package I required

I bought a dozen bottles of Le repair de Bacchus 2008 pinot noir
I opened the first bottle today (its a cork) the top inside of the bottle had black sediments and the wine tasted like an old Port! it is disappointing as we were looking forward to enjoy a few bottles over Christmas, I am returning the bottles and advised Customer service
Not Happy with Just wine quality control of the wines they selling
Andre

the hoops i had to get through to return the undrinkable rubbish that was sent to me as a premium red wine defies belief >>>>>>>
8 emails
12 phone calls later
I ended u taking it to a post office myself just to make it go away
so much for the 100% no question gtee .....outrageous

December 26th 2019 Update: worst exp possible

took 7 calls and countless emails to force a return of a "Premium red which could only be described as undrinkable x 5..
...

I had a call from a representative offering a "great" deal. We talked some time on what my preferred varieties were. When the order arrived, none of my choices were included. I only tried one bottle and it was a white 2014! and awful. So I rang and I was only offered a credit, i.e. Spend more to get the credit. I won't be using them again.

l have been using Just Wines for few years now and find them to be very reliable and provides ongoing communicate on your delivery which most other online retailers lack.

We have found all the Le Repaire Bachcus wines excellent wine and value for money: only problem being when trying to ordering more of it it had sold out of stock sale

We have had wines from Just Wines for a long time, was disappointed with the last case which we haven't had before. BUT the customer service, Alan , was extremely helpful and refunded us the money. So we are buying again...

due to poor customer service I am no longer a customer of Just wines
I ordered 3 boxes of wine and got billed for 6.... then the drama of getting the 3 box's I wanted and getting a refund on the 3 that were not requested was horrific

I placed an order for 6 of one wine and 6 of another. I was advised I may have to wait a week or so for one lot. I received the first lot, no problems, but after 3 weeks I contacted them to ask about the 2nd lot and was advised it was out of stock. Were they ever going to let me know this? I said I would order another lot of the first 6 and it has been hell ever since. It took so long to come that I cancelled the order and asked for a refund. This was agreed. A few minutes later I was advised that the order had been escalated and I would receiv...

No Customer service at all
They say they will get everything fixed for you & then basically leave you with nothing
Are you really Aussie run company ???
If so i'm buying wine from overseas next .
DISGRACEFUL

I have not really been impressed with some of the white wines, although others are OK. After some backwards and forwards emails to rectify the matter, I was offered $30 off my next order. However I would have preferred just to get a refund, as I don't know if I really want to order again.

I have been waiting a month for my last order ! This is due to you not having to complete address on the delivery form (you left out the street name) even thought its clearly on the order form ! I have chased this up twice now and it still hasn't been dispatched ?? disappointment with a ++