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As of February 2019, Just Wines is offering each reviewer that places a review 20% off their next order. This is open to reviewers that post either a positive or negative review. It is also possible that the reviewers below may have received this incentive.
Just Wines (page 3 of 3)
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No action taken on order error
Order place 19/04/19. Order arrived 3 weeks later. Mixed box was incorrect. Have requested replacements for bottles but still no action taken. Just excuses, hollow apology and more delays. Dont waste your time, your order will have some problem.
Good value. Surprised
I was surprised how good the wine was. Very happy that Australian wines are behind promoted. Would prefer a call at least two hors from delivery but understand that can't always happen.
Thank you for for the kind review, Lenny.
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Read moreJust Wines wanted to ensure that all Aussie wineries, whether big or small get to showcase their products through a common platform, hence, we only promote Aussie and Kiwi wines. Unfortunately, both the couriers we use i.e. Aus post and Fastways, do not have a process through which the delivery person calls before the delivery, however, we can always put a request on the order for this, which is honored most of the times. Once again thanks a bunch for the lovely review, we hope you have a wonderful rest of the week ahead. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Happy Wineing! Team Just Wines
- 2 reviews
Wife loves this stuff
Very good value, easy drinking, smooth, no nasty finish, not huge on the nose, very popular with everyone. not your $20 bottle but will put up a fair fight against one. with a bit of good research you'll get it for about $5 a bot
Thank you for your kind review.
Just Wines endeavors to offer a wide variety of good quality wines from all over Australia at competitive prices, along with quick delivery and friendly customer servi...
Read moreces, to all its customers and we're glad that you have enjoyed the Just Wines difference.
- 2 reviews
- Verified
Steer clear and be very careful giving your credit card details
I bought $1,600 of wines in a few months, but the last 6 bottles were clearly off. When I advised them, I experienced an extraordinary exchange, & no way would they honor the guarantee they say they give. They then offered a one third refund, IF I returned & paid. I refused, they raised the offer, but still subject to me wearing the expense. Again I refused. They offered half & I refused. Then they said they "accidentally" refunded me DOUBLE the money, and were going to take the lot from my credit card. Trouble is they DID NOT refund anything, not the double, not the price, not a half & not a third. Be VERY careful, VERY careful, there is no 100% guarantee, & use Paypal, do not give them your credit card details.
Hi Mark,
Thank you for taking the time to share your valuable review....
Read more Mark, first of all my sincere apologies for any inconvenience you might have faced due to the issue with your recent order, this is not the kind of experience we want any of our customers to have, I am currently investigating this issue with the concerned team and will reach out to you shortly. Once again I truly am so sorry for any inconvenience you might have faced. I hope you enjoy your evening and I should be in contact with you soon. Kindest Regards, Team Just Wines
Best we just part company.
Dealing with you has been a horrible and nasty experience. I find it hard to believe in the extreme, what you did and tried on with me. I did no wrong, I committed no crime...
Read more, and look what the emails prove you did, and tried on.Hi Mark,
Thank you for your reply....
Read more I tried reaching out to you earlier today, but could not, I ended up leaving a VM. I can certainly understand your point of view Mark and I truly am so sorry for the unfortunate experience you have had with your recent order. I would love the opportunity to discuss the reasons leading to this and would do everything I can to regain your trust, as we do not want to lose you as a customer, atleast with such an experience. Mark, I would try calling you again and will hope that you would give me an opportunity to explain this issue. Once again please accept my heartfelt apologies for the inconvenience you must have faced due to this issue. Please have a peaceful evening ahead and I hope to be in contact with you shortly. Cheers! Team Just Wines
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- 2 reviews
Wine is great value
I only received 2 out of 3 boxes of wine. Apparently the courier said a bottle was broken in one of them and they returned it to Just Wines and I have not received a replacement case yet.
Hi Ashley,
Thank you for taking the time to share your valuable review, we appreciate it....
Read more First of all Ashley, we're terribly sorry for the delay in the delivery of one case from your order. At Just Wines, it is our endeavor to deliver the orders of all our customers, within the time frames mentioned on our website. Unfortunately, in certain rare scenarios there might be a delay in the delivery due to issues, beyond our control (for example - Orders being damaged, Misdirected, Misplaced or lost in transit by the couriers). We have checked and can see that one of our colleagues has already arranged for the undamaged bottles to be delivered to you and has added a complimentary bottle of wine to your today's order. Once again we apologize for the delay in the delivery of your case. We hope you enjoy your wines once they arrive and hope you have a lovely evening and a great week ahead. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Cheers! Team Just WinesExtra Information
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Hi Benjamin,
Thank you for taking the time to share your feedback, we appreciate it....
Read more Benjamin, first of all please accept our heartfelt apologies for the inconvenience you might have faced due to this issue. We have checked the details of your order and would like to advise that your order was placed on 19/04, just before the Easter Weekend, due to extended Easter weekend and the subsequent holiday in the next week, there was a slight delay in the delivery of your order, which was delivered on 02/05. We can also see that our colleague Emily has been working with you since the beginning of this month, regarding the issue with your wines. We request you to check the response that she has sent earlier today, in response to your update sent earlier today. Once again Benjamin, we sincerely apologize, as this should never have happened and certainly not a reflection on the normal service levels that we strive to provide our customers. We hope that you have a great day ahead. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Cheers! Team Just Wines